ZipRecruiter

Log In

1

Non Exempt Genesys Purecloud Jobs (NOW HIRING)

Living Spaces

Sales Specialist "Call Center"

La Mirada, CA · On-site

$83K - $83K/yr

Experience with Intercom, AX, Genesys Cloud, and Pega CRM is a plus. Certificates and Licenses ... Compensation: - Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for ...

UNIVERSITY OF ARIZONA

$36.31 - $47.21/hr

These systems are a Contact Center as a Service (CCaaS) system (Genesys Cloud), our online instance ... Leads collaboration and integration when non-recruitment staff necessitate the use of recruitment ...

New

Nationwide

Specialist, Software Engineer

Columbus, OH · On-site +1

We are seeking a candidate with experience in the Genesys Cloud platform , along with proficiency ... Technology experience or non-traditional technology certificates can be substituted for an ...

previous page

Showing results 41-59

All JobsNon Exempt Genesys Purecloud Jobs

Non Exempt Genesys Purecloud information

What is the difference between Non Exempt Genesys Purecloud vs Customer Service Representative?

AspectNon Exempt Genesys PurecloudCustomer Service Representative
CertificationsNone required, technical skills preferredCustomer service or communication certifications optional
Work EnvironmentCall centers, technical support, cloud-based platformsCall centers, retail, or office settings
Employer UsageUsed in tech, telecommunications, and customer support industriesCommon across retail, telecom, and service sectors
Work HoursShift work, often including evenings and weekendsVaries, often standard business hours

Non Exempt Genesys Purecloud roles focus on technical support within cloud-based contact centers, requiring familiarity with Genesys platforms. Customer Service Representatives handle customer inquiries across various industries, often with less technical focus. Both roles are essential in customer support but differ in technical requirements and work environments.

What is Non Exempt Genesys Purecloud?

A Non Exempt Genesys PureCloud role refers to a position that is eligible for overtime pay under labor laws, typically involving customer service or technical support using the Genesys PureCloud platform. Employees in this role are usually paid hourly and may need to track their hours for compliance with wage regulations.

What cities are hiring for Non Exempt Genesys Purecloud jobs?

Cities with the most Non Exempt Genesys Purecloud job openings:

What states have the most Non Exempt Genesys Purecloud jobs?

States with the most job openings for Non Exempt Genesys Purecloud jobs include:

What job categories do people searching Non Exempt Genesys Purecloud jobs look for?

The top searched job categories for Non Exempt Genesys Purecloud jobs are:

Non Exempt Genesys Purecloud jobs near you
Infographic showing various Non Exempt Genesys Purecloud job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Health Workforce & Care Operations Lead - Reno

Reno, NV • On-site

Best Buy
Retail • 10K+ employees
Learn more about Best Buyexternal

Full-time, Part-time

Retirement, PTO

Posted 18 days ago

Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,798 frontline employees who took The Breakroom Quiz

Job description

The Health Workforce & Care Operations Lead ensures optimal workforce planning and real-time operational support across Best Buy Health Care lines of business responding to the evolving needs of its programs. This role blends workforce management (forecasting, scheduling, reporting) with care operations (queue management, adherence, outage handling, payroll and timesheet accuracy). The Lead also serves as a Subject Matter Expert (SME) for WFM programs-validating timesheet exceptions, tracking Leave of Absence (LOA), assisting leaders with attendance and onboarding-and provides back-up to Health Workforce & Care Operations Specialists as needed to maintain seamless operations and service levels.
This role is onsite at the Best Buy Health Reno, NV location.
Hours: Overnight 5pm - 4:00am PST
What You'll Do
  • Forecast call volumes using historical data, trends, and demand drivers to ensure adequate staffing levels that meet service level objectives without compromising quality.
  • Create and adjust agent schedules based on forecasts, availability, and business needs, balancing coverage requirements with agent worklife considerations.
  • Oversee queue performance for all care lines of business (e.g., Health Services Response, Customer Service, Commercial PERS, Social Care), prioritizing calls, managing wait times, and ensuring SLAs are met.
  • Monitor realtime adherence, troubleshoot variances, adjust schedules, report callouts, and escalate discrepancies to minimize service impact.
  • Process and approve timeoff requests, track attendance and callouts, monitor Leave of Absence (LOA) activity, and ensure staffing accuracy.
  • Validate hours worked, authorize timesheet exceptions, and audit workforce data to ensure accuracy and compliance.
  • Track key performance indicators including call volume, productivity, shrinkage, and customer experience to identify risks and optimization opportunities.
  • Create and maintain daily, weekly, and monthly reports on staffing, queue performance, and workforce trends to support datadriven decisions.
  • Collaborate with leaders to align agent skills, staffing models, and resource allocation with current and forecasted demand.
  • Partner with engineering and technology teams on system releases, updates, and outage management; coordinate communications to minimize frontline disruption.
  • Assist leaders and agents with time and attendance questions, support onboarding and training activities, and maintain training documentation and logs.
  • Maintain working knowledge of applicable labor regulations and internal policies to ensure compliant staffing and scheduling practices.

Basic Qualifications
  • Minimum 4 years of customer service experience required
  • Minimum 1-year prior call center experience required
  • Intermediate knowledge of MS Office Suite to include Outlook, Word, and Excel to include experience with creating and maintaining spreadsheets

Preferred Qualifications
  • Prior experience with workforce management systems such as Genesys preferred
  • Experience with auditing data and/or experience approving timesheets and/or attendance preferred
  • Minimum 6 months prior experience in Best Buy Health "senior" type role required
  • Strong mathematical skills

What's in it for you
We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.

What Best Buy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

BEST BUY logo

About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966

View All BEST BUY Jobs

Apply