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ASM Research

NOC Lead

The NOC Lead (Network Operations Center Lead / Enterprise Operations Lead) is responsible for leading Network Operations Center activities and services to meet the needs of the company's program.

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How much do noc operations jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for noc operations in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a NOC (Network Operations Center) Operations specialist, and why are they important?

To thrive as a NOC Operations specialist, you need strong knowledge of networking concepts, troubleshooting skills, and often a degree in information technology or a related field. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ticketing systems, and industry certifications like CompTIA Network+ or Cisco CCNA are typically required. Attention to detail, effective communication, and the ability to remain calm under pressure are critical soft skills for this role. These skills and qualities are essential to ensure continuous network uptime, swift incident response, and reliable technical support for organizational operations.

What are some typical challenges faced by professionals working in NOC Operations, and how can they be addressed?

Professionals in NOC Operations often encounter challenges such as managing high-pressure incidents, coordinating across multiple teams, and ensuring network uptime around the clock. To address these, strong communication skills, a solid understanding of monitoring tools, and effective escalation procedures are essential. Teamwork and continuous learning are key, as technologies and threats evolve rapidly in this field. Regular training and clear documentation can also help NOC teams respond more efficiently to issues.

What are NOC Operations?

NOC Operations, or Network Operations Center Operations, refer to the activities carried out by specialized teams responsible for monitoring, managing, and maintaining an organization's IT infrastructure, networks, and systems. NOC teams ensure continuous uptime, handle incidents, and resolve network issues to minimize downtime and service interruptions. They use advanced tools to track performance, respond to alerts, and coordinate with other IT departments to keep systems running smoothly. These operations are crucial for businesses that rely on stable and secure network services.
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Noc Operations jobs near you
Infographic showing various Noc Operations job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,222 per year, or $19.8 per hour.
NOC Lead

NOC Lead

ASM Research

Remote

Full-time

Posted 15 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

25th of 203 rated it services

Job description

The NOC Lead (Network Operations Center Lead / Enterprise Operations Lead) is responsible for leading Network Operations Center activities and services to meet the needs of the company's program. This role manages NOC processes and operations, coordinates with IT and service provider teams, ensures compliance with IT policies and best practices, and works closely with stakeholders to ensure customer satisfaction, continuous improvement, and alignment with program objectives.
Key Responsibilities
  • Lead Network Operations Center activities and services
  • Manage NOC processes, workflows, and operational procedures
  • Coordinate with multiple IT teams and service providers
  • Monitor network infrastructure and system performance
  • Ensure adherence to SLAs and performance standards
  • Implement continuous improvement initiatives
  • Provide technical leadership and escalation management
  • Report NOC performance metrics to senior management

Required Qualifications
  • Bachelor's degree in IT, Business Administration, or Management
  • 8+ years in service delivery management or NOC operations
  • Minimum 3 years in a leadership or supervisory position
  • Deep understanding of service delivery principles and operations
  • Strong analytical, problem-solving, and communication skills
  • Proficiency with ITSM platforms and network monitoring tools
  • Demonstrated leadership, organizational, and facilitation skills
  • Experience with federal IT operations and compliance

Job Specific Skills
  • Network Operations Center Management
  • Service Delivery Leadership & Operations
  • Network Performance Monitoring & Analysis
  • Team Leadership & Coordination
  • ITIL Processes & Service Management

Preferred Skills
  • ITIL Foundation certification
  • ServiceNow or similar ITSM platform expertise
  • Network monitoring tools (SolarWinds, Splunk, etc.)
  • Federal IT environment and compliance knowledge
  • Multi-site operations coordination

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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