Description: Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks a NOC Analyst to support enterprise network and infrastructure monitoring within a 24x7 federal operations environment. The role encompasses real-time monitoring, event triage, ticketing, and coordination with infrastructure and operations teams to maintain availability, performance, and reliability. The position requires experience in a NOC or similar IT operations setting, with knowledge of monitoring tools, escalation workflows, and operational reporting.
Due to federal security clearance requirements, applicant must be a United States Citizen. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $45.00 to $50.00/hr. w2 Responsibilities: Perform real-time network and infrastructure monitoring across enterprise systems in a 24x7 NOC environment. Identify, triage, and respond to network outages, system alerts, and performance events.
Monitor servers, endpoints, network devices, and cloud infrastructure for availability and performance. Create, update, and manage incident tickets with proper documentation and escalation. * Follow established ticketing and escalation workflows to route issues to appropriate teams.
Coordinate with system administrators, engineers, and infrastructure teams for issue resolution. Track incident status and provide updates to stakeholders and operations leadership. * Support operational reporting, including incident trends, outage reporting, and performance metrics.
Contribute to documentation, runbooks, and standard operating procedures. Identify opportunities for operational improvements and monitoring enhancements. Experience Requirements: * 3-5 years in network operations, IT operations, or NOC environments.
Hands-on experience with network monitoring and outage/event triage. Experience with infrastructure, server, endpoint, and/or network device monitoring. * Proficiency with ticketing systems and escalation workflows.
Coordination experience with infrastructure or system operations teams. Operational reporting and metrics tracking. * Familiarity with enterprise IT environments across on-prem and cloud.
Understanding of incident management processes. Ability to work in a shift-based 24x7 operations environment. * Preferred exposure to tools and platforms such as Splunk, Microsoft Sentinel, Microsoft Defender, Rapid7 InsightVM, Device42, Jira, Confluence, AWS, Azure, Intune, Okta, Entra ID, CyberArk, Microsoft Purview, Appian, and Oracle.
- Preferred familiarity with ITIL, regulated or federal environments, cybersecurity operations or SOC settings, and relevant certifications such as CompTIA Network+ or Security+.