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SMX

IT Specialist (5516)

Lakehurst, NJ · On-site

SMX is seeking a mid-level IT Specialist to provide NMCI support for our NAWCAD customer in Lakehurst, NJ. Essential Duties & Responsibilities * Create and maintain customer relations ensuring the ...

New

SMX

IT Specialist (5516)

Lakehurst, NJ

SMX is seeking a mid-level IT Specialist to provide NMCI support for our NAWCAD customer in Lakehurst, NJ. Essential Duties & Responsibilities * Create and maintain customer relations ensuring the ...

New

Orbis

Quality Assurance Specialist

Washington, DC

Familiarity with NMCI-ACTR systems and processes is highly preferred. * Lead QA efforts across IT system development, implementation, and sustainment projects, ensuring compliance with contract ...

Orgro

End User Support Specialist

Norfolk, VA

End User Support Specialist - Mobile Device NMCI / Flank Speed End User Support Specialist (ACTR) IAT Level: IAT Level II - Enterprise IT Support Role Location: Norfolk, Virginia Employment Type ...

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How much do nmci jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for nmci in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the NMCI position, and why are they important?

To thrive in an NMCI (Navy Marine Corps Intranet) support role, candidates typically need a strong background in information technology, network administration, and cybersecurity, often validated by certifications such as CompTIA Security+ or Cisco CCNA. Familiarity with Windows and Linux operating systems, IT service management platforms, and Department of Defense security protocols is essential. Excellent problem-solving skills, customer service orientation, and effective communication are crucial soft skills for this position. These competencies help ensure the delivery of secure, reliable IT services and seamless coordination with end-users and military personnel.

What are some common challenges faced by NMCI support personnel, and how are they typically addressed?

NMCI support personnel often encounter challenges such as troubleshooting complex connectivity issues, adhering to strict cybersecurity requirements, and managing urgent support tickets from military end-users. These challenges are typically addressed through rigorous technical training, adherence to established protocols, and ongoing communication with both end-users and higher-level IT teams. Collaboration is crucial, as many solutions require input from various specialists, and timely resolution is essential to maintaining mission-critical operations. Support staff are encouraged to seek ongoing certifications and participate in knowledge-sharing sessions to stay current with evolving technologies and security standards.

What is an NMCI?

An NMCI job typically involves working with the Navy Marine Corps Intranet (NMCI), which is the U.S. Department of the Navy's enterprise IT network. These roles can include IT support, cybersecurity, network administration, and system maintenance to ensure secure and efficient operations. Employees in NMCI jobs often work for government contractors or directly with military IT teams, managing network security, troubleshooting technical issues, and supporting Navy and Marine Corps users.

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Nmci jobs near you
Infographic showing various Nmci job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,776 per year, or $24.4 per hour.

IT Specialist (5516)

SMX

Lakehurst, NJ • On-site

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

SMX is seeking a mid-level IT Specialist to provide NMCI support for our NAWCAD customer in Lakehurst, NJ.
Essential Duties & Responsibilities
  • Create and maintain customer relations ensuring the POC is aware of their customer base and the customers are aware of whom their NMCI POC is.
  • Create and maintain employee and seat order data within NMCI Enterprise Tool (NET) (or NMCI ordering system) including creating profiles for new employees, ordering new seats, transferring assets, and terminating seats as required.
  • Maintain effective communication with other NMCI POC's especially as employees move throughout the organization.
  • Follow procedures for CLIN ordering outside of NET to support specific Competency/PMA requirements.
  • Maintain a working knowledge of proper NET procedures through attendance of training sessions and communication with NAVAIR CTR Staff members.
  • Maintain familiarity with the NAVAIR NMCI Portal, NMCI Websites & other NMCI documentation.
  • Work with Competency/PMA Manager, Financial Approver, and NAVAIR CTR Team in addition to following NMCI business rules and other guidance/directives provided by the NAVAIR CTR to ensure seat orders are cost effective and accurate.
  • Respond to data calls in accordance with specific directions provided.
  • Maintain local records (spreadsheets, databases, etc.) of Competency/PMA data.
  • Assist customers if they encounter obstacles in processes for receiving their new equipment and receiving applicable documentation by forwarding issues for resolution to the NAVAIR CTR Team.
  • Elevate issues regarding receipt of proper (ordered) equipment and incomplete seat/service delivery within allotted timeframes to the NAVAIR CTR Team.
  • Verify that users requesting legacy applications have the required software license(s) or are covered by Navy-wide licensing.
  • Elevate issues to NAVAIR CTR Team as required for disputes between customers and the NMCI contractor.
  • Report changes or emerging requirements (i.e. external connectivity, print, kiosk, etc.) to the NAVAIR CTR Team.
  • If required by the site, ensure RDT&E equipment and kiosk computers meet valid requirements and are properly identified.
  • Ensure co-workers are kept up to date on NMCI status and compliance with guidance distributed by the NMCI CTR Team.
  • Attend regularly scheduled and other scheduled meetings specifically the NMCI War Room and site-specific POC meetings to remain informed on NMCI implementation policies, procedures, and current user issues.
  • Maintain working knowledge of MAC policies and procedures, ensuring proper format and correct data fields are populated during creation, and ensuring completion in accordance with customer requirements and time constraints.
  • Ensure users document all problems with the NMCI Help Desk and obtain a ticket number to support the escalation of problems.
  • Elevate unsolvable end user problems to NAVAIR CTR, CTR Staff members or other appropriate entities to elevate to the NMCI contractor after following established NMCI processes (such as opening a trouble ticket with NMCI Help Desk).
  • Assist with Outlook Issues, maintain printers and copiers, and assist with printer mappings. Submit MAC requests and assist with processing SAAR/SAAR-N forms. Assist with data migration and backups and validate asset information for machine refreshes.
  • Provide Technical assistance to customers with software, hardware and connectivity issues.
  • Assist customers with audio-visual equipment to include conference room set-up for VTCs, phone conferences and both unclassified and classified meetings.
  • Assist customers with set-up of desktop/laptop workstations (i.e. people new to office/switching desks).
  • Maintain/update Outlook distribution lists and share drive and SharePoint permissions. Assist with share drive/SharePoint maintenance/organization.
  • Coordinate with customers and Base Telephone Office regarding desktop phones and mobile device requirements.

Required Skills/Experience
  • Clearance Required: Secret
    • Must be able to obtain and maintain a Top Secret clearance
  • 3+ years of experience
  • Knowledge and experience supporting customers with computer hardware and software
  • Written/oral communication skills
  • Proficient in Microsoft products - Outlook, Excel, Word, TEAMS
  • Strong attention to detail of identified data elements
  • Ability to work as a member of a team
  • Strong work ethic, commitment to producing optimum results for each given task
  • Willingness to pitch in and help with whatever task is needed to get the job done

#cjpost #LI-ONSITE
The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
The proposed salary for this position is:
$25-$40 USD
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

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