A NICU Unit Secretary needs strong organizational skills, attention to detail, and familiarity with medical terminology, typically supported by a high school diploma or equivalent and experience in healthcare administration. Proficiency in hospital information systems, electronic medical records (EMR), and office software is highly valued, and basic CPR certification may be required. Excellent communication, empathy, and multitasking abilities are valued soft skills that help in supporting both staff and anxious families. These competencies are critical for ensuring efficient unit operations, accurate record-keeping, and effective coordination within the fast-paced neonatal intensive care environment.