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Nice Incontact Jobs (NOW HIRING)

NetVendor

Customer Service Representative

Tualatin, OR · On-site

$19 - $22/hr

Experience with NICE inContact or other similar contact center programs NetVendor's Benefits Package * Medical, dental, and vision insurance * HSA, FSA, and DCFSA * Long- and short-term disability ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Genesys, NICE InContact, Talkdesk) * Experience administering Mitel Cloud or other cloud based VOIP systems * Documentation skills including SOPs, technical guides, and training materials Benefits ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site

$170K - $200K/yr

... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. * Experience with enterprise level CCaaS architecture for complex business needs. * Cloud Network ...

NetVendor

Customer Service Representative

Tualatin, OR · On-site

$19 - $22/hr

Experience with NICE inContact or other similar contact center programs NetVendor's Benefits Package * Medical, dental, and vision insurance * HSA, FSA, and DCFSA * Long- and short-term disability ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site +1

$170K - $200K/yr

... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. * Experience with enterprise level CCaaS architecture for complex business needs. * Cloud Network ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · Remote

$170K - $200K/yr

... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. * Experience with enterprise level CCaaS architecture for complex business needs. * Cloud Network ...

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Genesys, NICE InContact, Talkdesk) * Experience administering Mitel Cloud or other cloud based VOIP systems * Documentation skills including SOPs, technical guides, and training materials Benefits ...

Dabella

$70K - $80K/yr

Genesys, NICE InContact, Talkdesk) * Experience administering Mitel Cloud or other cloud based VOIP systems * Documentation skills including SOPs, technical guides, and training materials Benefits ...

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How much do nice incontact jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for nice incontact in the United States is $37.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $61.78 per hour, depending on experience, location, and employer.

What is a NICE inContact?

A NICE inContact job typically involves working with cloud-based contact center software to help businesses manage customer interactions efficiently. Roles may include technical support, implementation, customer service, or development, depending on the position. Employees in these roles assist companies in optimizing their customer experience using NICE inContact's tools for call routing, analytics, and automation.

What does a typical day look like for someone working with NICE inContact solutions?

A typical day involves configuring and supporting the NICE inContact CXone platform, troubleshooting user issues, and collaborating closely with call center agents and supervisors to ensure optimal system performance. You may participate in onboarding and training sessions for new features, monitor real-time dashboards, and respond to support tickets. The role often requires balancing regular maintenance tasks with dynamic problem resolution, so adaptability and communication are key. Working within a larger IT or customer experience team, you play a crucial part in delivering smooth and effective customer engagement.

What are the key skills and qualifications needed to thrive in the NICE inContact position, and why are they important?

To thrive as a NICE inContact Specialist, you need experience in customer service operations, a solid understanding of cloud-based contact center solutions, and often a background in IT or technical support. Proficiency with the NICE inContact CXone platform, omnichannel routing, and certifications like NICE Certified Support Specialist are commonly required. Effective problem-solving, communication skills, and the ability to handle high-pressure situations are important soft skills. These skills and qualifications are essential for ensuring seamless customer interactions, optimizing contact center workflows, and supporting team efficiency.

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Nice Incontact jobs near you
Infographic showing various Nice Incontact job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $77,256 per year, or $37.1 per hour.

Customer Service Representative

Tualatin, OR • On-site

NetVendor
See more jobs at NetVendorexternal

$19 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 hours ago

Job description

About NetVendor

NetVendor is dedicated to leveraging the power of online technology to revolutionize the property management and vendor credentialing process. Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors, and contractors be more efficient in every step of the compliance and credentialing process. With our fully digital property maintenance platform, NetVendor Maintenance, PMCs can streamline their entire maintenance workflow while gaining vital insights to improve their processes. 


About the Role

The Customer Service Representative plays a vital role in ensuring a seamless experience for our clients and partners. In this position, you will serve as a primary point of contact for vendors, property managers, insurance agents, and account managers — delivering responsive, professional support across multiple communication channels.
You will handle a range of responsibilities, from compliance-related tasks such as background checks and document verifications to subscription management and customer outreach, making this an dynamic and impactful role within our organization. We are looking for someone who can work on-site in our Tualatin office, with the option of going hybrid or remote in the future. 

Responsibilities

  • Provide quality customer care to vendors, property managers, insurance agents, and account managers across phone, email, and chat channels.
  • Collect information and process background checks, COI tracking, W-9 verifications, and TIN checks.
  • Answer inbound calls through the contact center, assisting customers with their profiles, subscription status, and compliance requirements.
  • Return outbound calls to customers who have left voicemails.
  • Proactively follow up with customers regarding expired subscriptions and enrollment verifications via phone and email.
  • Respond to customer emails and chats in a timely, helpful, and professional manner.
  • Take on additional responsibilities as assigned.

Qualifications

Knowledge/Skills/Abilities

  • Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
  • Basic level of experience with email and chat technologies
  • Solutions-oriented with strong and creative critical thinking skills
  • Able to troubleshoot, problem solve, make logical decisions, and set priorities
  • Able to work effectively under pressure
  • Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
  • Strong written and verbal communication skills
  • Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.


Education/Experience

Required:

  • High School diploma or GED
  • 1-2 years of Customer Service experience


Preferred: 

  • Bilingual: Fluent in both English and Spanish
  • Experience working in a high-volume call center, taking back-to-back calls
  • Experience with NICE inContact or other similar contact center programs

NetVendor’s Benefits Package

  • Medical, dental, and vision insurance
  • HSA, FSA, and DCFSA
  • Long- and short-term disability insurance
  • Free basic life insurance
  • Paid time off policy
  • Paid holidays: 7 per year + 1 floating holiday
  • Maternity Leave
  • 401(k) with company match
  • Employee Assistance Program


NetVendor is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.