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Nice Incontact Jobs (NOW HIRING)

Cedent

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · On-site

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] * NICE CXOne Studio experience [3+ ...

CEDENT

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · Remote

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] NICE CXOne Studio experience [3+ ...

Penske

Remarketing Systems Business Analyst

Reading, PA · On-site

The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as ...

NICE

Director Engineering

Seattle, WA · On-site

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... This is also achieved by demonstrating leadership behaviors consistent with inContact's 4E ...

GroHR

Contact Center - Technology Consultant

Coppell, TX · On-site

$113K - $140K/yr

Direct, hands-on experience with NICE CXone (NICE inContact) - this is required * 2+ years working with contact center platforms (NICE, Genesys, Cisco, Avaya, etc.) * Experience configuring call ...

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Experience with the NICE InContact platform (highly preferred) * Familiarity with other WFM tools (e.g., NICE WFM, Verint, Genesys, or similar) * Experience with data visualization tools (Power BI ...

NICE

Senior Program Manager

Sandy, UT · On-site

$110K - $110K/yr

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Follow the company Code of Ethics and inContact policies and procedures at all times. * Communicate ...

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

... CXone (NICE inContact) architecture and administration. * Strong experience designing IVR, ACD, routing, and omnichannel customer engagement solutions. * Experience integrating contact center ...

TTEC Digital

Principal Architect, NICE CXone

... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. • Experience with enterprise level CCaaS architecture for complex business needs. • Cloud Network ...

NICE

Director Engineering

Seattle, WA · On-site

In addition, the Director of Engineering will guide the evolution of inContact standards, tools and methodologies and help drive improved inContact technology standards and strategy. The primary ...

TTEC Digital

Principal Architect, NICE CXone

... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. • Experience with enterprise level CCaaS architecture for complex business needs. • Cloud Network ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong documentation and training experience Benefits & Perks: * Medical, Dental, Vision, HSA, Life Insurance ...

NICE

Senior Program Manager

Sandy, UT · On-site

$110K - $110K/yr

The Program Manager serves an instrumental role in delivering NICE CXone software features to the ... Follow the company Code of Ethics and inContact policies and procedures at all times. * Communicate ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · Remote

$170K - $200K/yr

... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. * Experience with enterprise level CCaaS architecture for complex business needs. * Cloud Network ...

NetVendor

Customer Service Representative

Tualatin, OR

$19 - $22/hr

Experience with NICE inContact or other similar contact center programs NetVendor's Benefits Package * Medical, dental, and vision insurance * HSA, FSA, and DCFSA * Long- and short-term disability ...

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How much do nice incontact jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for nice incontact in the United States is $37.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $61.78 per hour, depending on experience, location, and employer.

What is a NICE inContact?

A NICE inContact job typically involves working with cloud-based contact center software to help businesses manage customer interactions efficiently. Roles may include technical support, implementation, customer service, or development, depending on the position. Employees in these roles assist companies in optimizing their customer experience using NICE inContact's tools for call routing, analytics, and automation.

What does a typical day look like for someone working with NICE inContact solutions?

A typical day involves configuring and supporting the NICE inContact CXone platform, troubleshooting user issues, and collaborating closely with call center agents and supervisors to ensure optimal system performance. You may participate in onboarding and training sessions for new features, monitor real-time dashboards, and respond to support tickets. The role often requires balancing regular maintenance tasks with dynamic problem resolution, so adaptability and communication are key. Working within a larger IT or customer experience team, you play a crucial part in delivering smooth and effective customer engagement.

What are the key skills and qualifications needed to thrive in the NICE inContact position, and why are they important?

To thrive as a NICE inContact Specialist, you need experience in customer service operations, a solid understanding of cloud-based contact center solutions, and often a background in IT or technical support. Proficiency with the NICE inContact CXone platform, omnichannel routing, and certifications like NICE Certified Support Specialist are commonly required. Effective problem-solving, communication skills, and the ability to handle high-pressure situations are important soft skills. These skills and qualifications are essential for ensuring seamless customer interactions, optimizing contact center workflows, and supporting team efficiency.

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Nice Incontact jobs near you
Infographic showing various Nice Incontact job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 80% Full Time, 9% Part Time, 1% Temporary, and 9% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $77,256 per year, or $37.1 per hour.

Remarketing Systems Business Analyst

Penske

Reading, PA

Full-time

Posted 6 days ago

Job description

Position Summary: 
The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as well as organic web-based programs. This includes configuration, end user testing, system optimization, system audit, reporting, troubleshooting, user support, integrations, user training, and outside-vendor set-up and training related to the systems.  

 
This position is responsible for monitoring and maintaining daily operations and administration of systems and programs with an emphasis on Salesforce.com. This position works closely with the Vehicle Remarketing sales and leaderships teams as well as IT and outside vendors. Primary liaison between IT, vendor and other functional departments as it pertains to the systems interactions.  

 
This position is located in our corporate Administration department, based in Reading, PA located just 10 minutes off of the Pennsylvania Turnpike - Morgantown exit. 

 
Major Responsibilities: 
Manage day-to-day activities, incidents, data accuracy, mapping, and data requests, system monitoring, troubleshooting and provide end-user support activities to assist Vehicle Remarketing and other related functions. 
Develop system strategies and implement enhancements while working with departments and third party vendors to meet business needs.  
Develop custom reports and dashboards using data visualization tools such as Qlik and Power BI.
Assists with the implementation, testing, and documentation of all newprocesses and applications. Support workflow configurations and enhancements to support process changes. 
Ensure the proper planning, coordination, and implementation of new programs and enhancements. 
Develop custom reports and dashboards.  Analyze data and interpret results to be presented to leadership. 
Maintain knowledge of NICE InContact phone system, Salesforce.com and other system developments through participation in user group activities, knowledge exchange, and other related activities.  
Identify risks and opportunities for the implementation of any new functionality and integrations with other systems. 
Other projects and tasks as assigned by manager 

 
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
2 - 5 years of experience with Salesforce.com and other business systems such as CRM, telephony, account management 
Database management, including relational database and Excel proficiency highly preferred, 
Project Management Experience and/or certifications preferred 
Bachelor's degree required 
Strong interpersonal skills and ability to work with cross-functional teams 
Strong problem solving skills including identification of root causes and plans for resolution.  
Strong time management, organizational and follow-up skills 
Strong written and oral communication skills, including the ability to present project information to customers and all levels of management 
Advanced level proficiency with MS Office, specifically including Access and Excel. 
Knowledge of queries (SQL a plus) 
Knowledge of programming languages a plus 
Experience in documenting business process.  Developing process improvement initiatives 
Quality Experience Lean, Six Sigma, CAP 
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.  The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.  The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
 
Penske is an Equal Opportunity Employer.

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