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Nice Incontact Jobs (NOW HIRING)

campus4tech

Salesforce Service Desktop Developer

$56.75 - $75.25/hr

Experience with NICE inContact or similar contact-center platforms * Experience implementing AI-assisted agent workflows or call-summary features (for example Cresta) * Experience building ...

Orion180

Customer Experience QA Lead

Melbourne, FL · On-site

Utilize tools like Nice inContact to track trends, identify training needs, and implement improvements. * Conduct Process Reviews: Perform regular process audits to identify performance or compliance ...

CEDENT

Cloud Contact Center Engineer

Lansing, MI

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] * NICE CXOne Studio experience [3+ ...

Cvent

Senior Architect, Corporate Systems

Tysons, VA · On-site

$130K - $177K/yr

AI, Marketo, 6sense, Gainsight, Staircase, Chorus, Gong, Nice InContact, and ZoomInfo. We operate nine sub-functions and run simultaneous transformation programs - and as a serial acquirer, maintain ...

Cedent

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · On-site

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] * NICE CXOne Studio experience [3+ ...

CEDENT

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · Remote

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] NICE CXOne Studio experience [3+ ...

NICE

Director Engineering

Seattle, WA · On-site

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... This is also achieved by demonstrating leadership behaviors consistent with inContact's 4E ...

GroHR

Contact Center - Technology Consultant

Coppell, TX · On-site

$113K - $140K/yr

Direct, hands-on experience with NICE CXone (NICE inContact) - this is required * 2+ years working with contact center platforms (NICE, Genesys, Cisco, Avaya, etc.) * Experience configuring call ...

NICE

Director Engineering

Seattle, WA

In addition, the Director of Engineering will guide the evolution of inContact standards, tools and methodologies and help drive improved inContact technology standards and strategy. The primary ...

International SOS

Solutions Architect - CcaaS

Blue Bell, PA · On-site

$60.25 - $79.25/hr

NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities, including studio workflows, digital channels, routing strategies. Lead integration design and deployment for NiCE ...

International SOS

Solutions Architect - CcaaS

Blue Bell, PA · On-site

$60.25 - $79.25/hr

NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities, including studio workflows, digital channels, routing strategies. Lead integration design and deployment for NiCE ...

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How much do nice incontact jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for nice incontact in the United States is $37.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $61.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Nice Incontact position, and why are they important?

To thrive as a NICE inContact Specialist, you need experience in customer service operations, a solid understanding of cloud-based contact center solutions, and often a background in IT or technical support. Proficiency with the NICE inContact CXone platform, omnichannel routing, and certifications like NICE Certified Support Specialist are commonly required. Effective problem-solving, communication skills, and the ability to handle high-pressure situations are important soft skills. These skills and qualifications are essential for ensuring seamless customer interactions, optimizing contact center workflows, and supporting team efficiency.

What does a typical day look like for someone working with NICE inContact solutions?

A typical day involves configuring and supporting the NICE inContact CXone platform, troubleshooting user issues, and collaborating closely with call center agents and supervisors to ensure optimal system performance. You may participate in onboarding and training sessions for new features, monitor real-time dashboards, and respond to support tickets. The role often requires balancing regular maintenance tasks with dynamic problem resolution, so adaptability and communication are key. Working within a larger IT or customer experience team, you play a crucial part in delivering smooth and effective customer engagement.

What is a NICE inContact job?

A NICE inContact job typically involves working with cloud-based contact center software to help businesses manage customer interactions efficiently. Roles may include technical support, implementation, customer service, or development, depending on the position. Employees in these roles assist companies in optimizing their customer experience using NICE inContact's tools for call routing, analytics, and automation.

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Nice Incontact jobs near you
Infographic showing various Nice Incontact job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Temporary. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $77,256 per year, or $37.1 per hour.

Salesforce Service Desktop Developer

campus4tech

Remote

$56.75 - $75.25/hr

Full-time

Posted 4 hours ago

Job description

Job Title: Salesforce Service Desktop Developer
Contract Duration: 4 Months then extension of 12 Months
Job Mode: 100% Remote
Interview Mode: Video Interview
W2 candidates only
US Citizen, Green Card, GC EAD, TN, H4 EAD are only preferred
Role
The Salesforce Service Desktop Developer will work on the organization's agent desktop and telephony-integrated experience built on Salesforce. This role supports multiple high-priority initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent workflows. The primary focus will be the Service Desktop and interaction / CRM assistant capabilities, with the ability to contribute to fraud and telephony workflows as delivery priorities shift.
Mandatory Skills & Experience
  • Hands-on development experience with Salesforce Service Cloud
  • Strong experience with Apex and Lightning Web Components (LWC)
  • Experience building Salesforce solutions that integrate with telephony / CTI platforms
  • Experience working on agent desktop or service console-based Salesforce applications
  • Experience building or modifying backend workflows triggered by telephony or external systems
  • Ability to work in a highly integrated environment where Salesforce is connected to multiple external systems

Optional / nice-to-have skills
  • Experience integrating fraud, identity, or voice-authentication platforms (for example Pindrop)
  • Experience with NICE inContact or similar contact-center platforms
  • Experience implementing AI-assisted agent workflows or call-summary features (for example Cresta)
  • Experience building interaction assistant or CRM assistant features for agents
  • Experience integrating scheduling or meeting platforms such as Microsoft Teams or Zoom and writing results back to Salesforce
  • Experience working in brownfield environments while teams transition to a new (greenfield / FSC) platform

Apply