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Nice Incontact Jobs (NOW HIRING)

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Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · Remote

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] NICE CXOne Studio experience [3+ ...

NICE

Director Engineering

Seattle, WA · On-site

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... This is also achieved by demonstrating leadership behaviors consistent with inContact's 4E ...

GroHR

Contact Center - Technology Consultant

Coppell, TX · On-site

$113K - $140K/yr

Direct, hands-on experience with NICE CXone (NICE inContact) - this is required * 2+ years working with contact center platforms (NICE, Genesys, Cisco, Avaya, etc.) * Experience configuring call ...

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Experience with the NICE InContact platform (highly preferred) * Familiarity with other WFM tools (e.g., NICE WFM, Verint, Genesys, or similar) * Experience with data visualization tools (Power BI ...

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

... CXone (NICE inContact) architecture and administration. * Strong experience designing IVR, ACD, routing, and omnichannel customer engagement solutions. * Experience integrating contact center ...

BrightSpring

Telecom Engineer

Louisville, KY

You will have the opportunity to gain hands-on experience with a variety of technologies and develop your skills in areas such as UCaaS systems like RingCentral, and CCaaS systems like NICE InContact ...

NICE

Director Engineering

Seattle, WA · On-site

In addition, the Director of Engineering will guide the evolution of inContact standards, tools and methodologies and help drive improved inContact technology standards and strategy. The primary ...

International SOS

Solutions Architect - CcaaS

Blue Bell, PA · On-site

$60.25 - $79.25/hr

NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities, including studio workflows, digital channels, routing strategies. Lead integration design and deployment for NiCE ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · Remote

$170K - $200K/yr

... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. * Experience with enterprise level CCaaS architecture for complex business needs. * Cloud Network ...

International SOS

Solutions Architect - CcaaS

Blue Bell, PA

$60.25 - $79.25/hr

NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities, including studio workflows, digital channels, routing strategies. Lead integration design and deployment for NiCE ...

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How much do nice incontact jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for nice incontact in the United States is $37.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $61.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Nice Incontact position, and why are they important?

To thrive as a NICE inContact Specialist, you need experience in customer service operations, a solid understanding of cloud-based contact center solutions, and often a background in IT or technical support. Proficiency with the NICE inContact CXone platform, omnichannel routing, and certifications like NICE Certified Support Specialist are commonly required. Effective problem-solving, communication skills, and the ability to handle high-pressure situations are important soft skills. These skills and qualifications are essential for ensuring seamless customer interactions, optimizing contact center workflows, and supporting team efficiency.

What does a typical day look like for someone working with NICE inContact solutions?

A typical day involves configuring and supporting the NICE inContact CXone platform, troubleshooting user issues, and collaborating closely with call center agents and supervisors to ensure optimal system performance. You may participate in onboarding and training sessions for new features, monitor real-time dashboards, and respond to support tickets. The role often requires balancing regular maintenance tasks with dynamic problem resolution, so adaptability and communication are key. Working within a larger IT or customer experience team, you play a crucial part in delivering smooth and effective customer engagement.

What is a NICE inContact job?

A NICE inContact job typically involves working with cloud-based contact center software to help businesses manage customer interactions efficiently. Roles may include technical support, implementation, customer service, or development, depending on the position. Employees in these roles assist companies in optimizing their customer experience using NICE inContact's tools for call routing, analytics, and automation.

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Nice Incontact jobs near you

Technical Lead IT Service Delivery

Futran Tech Solutions Pvt. Ltd.

Hartford, CT • On-site

Full-time

Re-posted 23 days ago

Job description

Job Details
Description
Job Summary
As member of the IT Service Delivery and Infrastructure team, the Technical Lead will develop, maintain, and support technical solutions associated with IT infrastructure and business applications.
Principal Duties and Responsibilities
  • Develop technical solutions, design and specifications
  • Integrate wide variety of technology platforms - hosted, cloud and SaaS
  • Collaborate with Enterprise Architecture and Information Security groups to develop solutions and implement best practice.
  • Provide testing support for technology initiatives.
  • Provide subject matter expertise on infrastructure and business applications
  • Develop platform and system support documentation.
  • Troubleshoot end user issues and provide support/solutions
  • Perform other duties as required
  • Knowledge, Skills and Abilities
  • College degree OR specialized training OR equivalent work experience
  • At least 10 years of related experience in IT infrastructure and integrated applications management
  • Capable of interacting with various stakeholders in a fast paced environment.
  • Understanding and ability to work with executives throughout the C-Suite
  • Ability to work in multi-vendor environment; supported by both domestic and offshore resources
  • Reliable transportation and ability to visit remote sites if necessary.
  • Extremely strong
  • Written and verbal communications
  • Collaboration and building partnerships
  • Maintain documentation
  • Self-driven, confident, and positive attitude to get it done
  • Experience of providing end user support
  • Strong ability to troubleshoot IT related issues
  • Technology
  • MS Windows OS Desktop and Server editions
  • MS Azure and O365 Administration including SharePoint Administration
  • MAC OS Administration and Management
  • Management/Administration of Active Directory
  • Single Sign On capabilities
  • PowerShell
  • Unified Communications and VOIP technologies
  • Understanding of Network and SD WAN
  • Understanding of AWS Technologies
  • Understanding of NICE InContact
  • Understanding of Change Management

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