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Live In Nice Incontact Jobs (NOW HIRING)

Next Step Systems

NICE Solutions Designer

Chicago, IL · On-site

NICE Solutions Designer Qualifications: - Bachelor or Master of Science in Computer Science or Software Engineering. - 5+ years of experience with NICE inContact products. - 5+ years of experience ...

Next Step Systems

NICE Solutions Designer

Orlando, FL · On-site

NICE Solutions Designer Qualifications: - Bachelor or Master of Science in Computer Science or Software Engineering. - 5+ years of experience with NICE inContact products. - 5+ years of experience ...

ASCENSUS

Senior Contact Center Engineer

Newton, MA · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

ASCENSUS

Senior Contact Center Engineer

Dallas, TX · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

ASCENSUS

Senior Contact Center Engineer

Lake Mary, FL · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

ASCENSUS

Senior Contact Center Engineer

Nashville, TN · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

ASCENSUS

Senior Contact Center Engineer

Philadelphia, PA · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

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Live In Nice Incontact information

What is the difference between Live In Nice Incontact vs Customer Service Representative?

AspectLive In Nice IncontactCustomer Service Representative
CredentialsHigh school diploma, customer service skills, training in contact center softwareHigh school diploma or equivalent, customer service skills, training in communication tools
Work EnvironmentRemote or onsite contact center, often in a dedicated living space for live-in rolesOffice or remote contact center, typically not living on-site
Employer & IndustryContact centers, customer support companies, telecommunication firmsCustomer service departments across various industries, including retail, tech, and finance

Live In Nice Incontact roles involve living on-site or nearby, providing customer support in a contact center environment, often with specific training. Customer Service Representatives work in similar settings but typically do not live on-site, focusing on assisting customers via phone, chat, or email. The main difference lies in the living arrangement and sometimes the scope of responsibilities.

What cities are hiring for Live In Nice Incontact jobs? Cities with the most Live In Nice Incontact job openings:
What are the most commonly searched types of Nice Incontact jobs? The most popular types of Nice Incontact jobs are:
What states have the most Live In Nice Incontact jobs? States with the most job openings for Live In Nice Incontact jobs include:
Live In Nice Incontact jobs near you
Infographic showing various Live In Nice Incontact job openings in the United States as of May 2026, with employment types broken down into 23% Full Time, 76% Part Time, and 1% Contract. Highlights an 50% Physical, and 50% Hybrid job distribution.

NICE CXone / LiveVox Developer (Contact Center Solutions)

Purple Drive Technologies

Plano, TX • On-site

Full-time

Posted 22 days ago

Job description

Overview:
Job Title: NICE CXone / LiveVox Developer (Contact Center Solutions)
Location: Plano, TX - Hybrid (3-4 days onsite)
Experience Required: 10-12 Years
Education: Bachelor's degree in Computer Science or related field
Job Overview
We are seeking an experienced NICE CXone / LiveVox Developer with deep expertise in contact center platforms, omnichannel scripting, and cloud-based integrations. The ideal candidate will have strong hands-on experience with NICE InContact (CXone), LiveVox dialer technologies, and contact center automation tools, along with exposure to cloud and data platforms.
This role requires working closely with contact center operations, Salesforce teams, and cloud engineering teams to design, implement, and optimize customer engagement solutions.
Key Responsibilities
Contact Center Platform Development
  • Design, develop, and maintain NICE InContact (CXone) solutions.
  • Implement and manage Studio scripting for omnichannel workflows.
  • Configure and support NICE Personal Contact Dialer and LiveVox SmartReach.
  • Implement solutions using:
    • NICE Quality Management
    • NICE IEX Workforce Management
    • Omnichannel routing and contact center automation
Integration & Cloud Technologies
  • Develop integrations using APIs, Kafka, and cloud services.
  • Work with AWS services such as EKS, EC2, and Lambda.
  • Implement integrations with:
    • Elastic Stack (ELK)
    • Snowflake
    • API Gateways
Salesforce & Contact Center Integration
  • Configure Salesforce call center components, including:
    • SSO configuration
    • Omnichannel setup
    • Softphone integration with NICE and LiveVox switches
    • Salesforce managed packages
  • Work with SailPoint profiling and Salesforce integration frameworks.
DevOps & Automation
  • Work with CI/CD tools and DevOps pipelines for deployment and automation.
  • Ensure scalable and reliable deployments for contact center platforms.
Required Skills
  • 10+ years of experience in NICE CXone / NICE InContact development.
  • Strong hands-on experience with Studio Scripting (Omnichannel).
  • Expertise in:
    • NICE Personal Contact Dialer
    • NICE IEX Workforce Management
    • NICE Quality Management
  • Hands-on experience with LiveVox Dialer / SmartReach scripting.
  • Experience with Kafka and event-driven architectures.
  • Experience integrating with AWS services (EKS, EC2, Lambda).
  • Strong knowledge of API integrations, ELK stack, and Snowflake.
  • Experience with Salesforce contact center integrations.
Preferred Skills
  • NICE Quality Management
  • NICE IEX Workforce Management
  • NICE Personal Contact Dialer
  • NICE CXone Studio scripting
  • LiveVox SmartReach
  • Kafka and streaming integrations
Core Technologies
NICE CXone | NICE InContact | LiveVox | Studio Scripting | Contact Center Platforms | Kafka | AWS | ELK Stack | Snowflake | Salesforce Integrations | DevOps

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