Lansing, MI · Remote
$56.50 - $75.50/hr
Confident in a client facing role and possess the ability to manage multiple stakeholders ... Critical: Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio ...
Lansing, MI · Remote
$56.50 - $75.50/hr
Confident in a client facing role and possess the ability to manage multiple stakeholders ... Critical: Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio ...
Mapleton, UT · On-site
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Mapleton, UT · On-site
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Seattle, WA · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... In addition, the Director of Engineering will guide the evolution of inContact standards, tools and ...
Seattle, WA · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... In addition, the Director of Engineering will guide the evolution of inContact standards, tools and ...
Mapleton, UT · On-site
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Mapleton, UT · On-site
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Mapleton, UT · On-site
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Mapleton, UT · On-site
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
$265.20K - $277.70K/yr
This is the pivotal product in NICE's AI-first transformation: a real-time copilot that sits ... summarization, live coaching, and adaptive card experiences * Drive the integration strategy ...
$265.20K - $277.70K/yr
This is the pivotal product in NICE's AI-first transformation: a real-time copilot that sits ... summarization, live coaching, and adaptive card experiences * Drive the integration strategy ...
... CXone/InContact) and/or LiveVox. Supports inbound and outbound call center operations by ... in a high-volume collections environment. Key Responsibilities: Configure and support NICE CXone ...
... CXone/InContact) and/or LiveVox. Supports inbound and outbound call center operations by ... in a high-volume collections environment. Key Responsibilities: Configure and support NICE CXone ...
... in NICE Actimize Professional Services is accountable for end-to-end delivery of client implementations , from Sales handover through Go-Live and transition to Managed Services / Support. The PM owns ...
... in NICE Actimize Professional Services is accountable for end-to-end delivery of client implementations , from Sales handover through Go-Live and transition to Managed Services / Support. The PM owns ...
Seattle, WA · On-site
$265.20K - $277.70K/yr
This is the pivotal product in NICE's AI-first transformation: a real-time copilot that sits ... summarization, live coaching, and adaptive card experiences * Drive the integration strategy ...
Seattle, WA · On-site
$265.20K - $277.70K/yr
This is the pivotal product in NICE's AI-first transformation: a real-time copilot that sits ... summarization, live coaching, and adaptive card experiences * Drive the integration strategy ...
San Antonio, TX · On-site +1
$20/hr
Also, including CISCO Finesse, COMM100 or Nice InContact. Hourly Rate: $20.00 Must reside in San Antonio, TX for consideration Perks: * We provide the equipment * Work from home! * Paid training
San Antonio, TX · On-site +1
$20/hr
Also, including CISCO Finesse, COMM100 or Nice InContact. Hourly Rate: $20.00 Must reside in San Antonio, TX for consideration Perks: * We provide the equipment * Work from home! * Paid training
In addition, the Director of Engineering will guide the evolution of inContact standards, tools and methodologies and help drive improved inContact technology standards and strategy. The primary ...
In addition, the Director of Engineering will guide the evolution of inContact standards, tools and methodologies and help drive improved inContact technology standards and strategy. The primary ...
In this role, you will communicate with new and existing channel partners in the Budget Blinds ... Utilize our systems, such as Salesforce and NICE inContact, to manage customer interactions and ...
In this role, you will communicate with new and existing channel partners in the Budget Blinds ... Utilize our systems, such as Salesforce and NICE inContact, to manage customer interactions and ...
Millinocket, ME · On-site
$18.88 - $19.67/hr
I live in an apartment in a small community in East Millinocket. I love music and making my own ... I love spending time outdoors in nice weather: sunshine, visiting with neighbors, and enjoying the ...
Millinocket, ME · On-site
$18.88 - $19.67/hr
I live in an apartment in a small community in East Millinocket. I love music and making my own ... I love spending time outdoors in nice weather: sunshine, visiting with neighbors, and enjoying the ...
Millinocket, ME · On-site
$18.88 - $19.67/hr
I live in an apartment in a small community in East Millinocket. I love music and making my own ... I love spending time outdoors in nice weather: sunshine, visiting with neighbors, and enjoying the ...
Quick apply
Millinocket, ME · On-site
$18.88 - $19.67/hr
I live in an apartment in a small community in East Millinocket. I love music and making my own ... I love spending time outdoors in nice weather: sunshine, visiting with neighbors, and enjoying the ...
$18.88 - $19.67/hr
I live in an apartment in a small community in East Millinocket. I love music and making my own ... I love spending time outdoors in nice weather: sunshine, visiting with neighbors, and enjoying the ...
$18.88 - $19.67/hr
I live in an apartment in a small community in East Millinocket. I love music and making my own ... I love spending time outdoors in nice weather: sunshine, visiting with neighbors, and enjoying the ...
$60.25 - $79.25/hr
NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities, including ... Participate in building the digital technology strategy with Digital CTO, H3S CPO, Director ...
$60.25 - $79.25/hr
NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities, including ... Participate in building the digital technology strategy with Digital CTO, H3S CPO, Director ...
Blue Bell, PA · On-site
$60.25 - $79.25/hr
... • NiCE inContact Platform Expertise: Configure and optimise NICE CxOne capabilities, including ... Participate in building the digital technology strategy with Digital CTO, H3S CPO, Director ...
Blue Bell, PA · On-site
$60.25 - $79.25/hr
... • NiCE inContact Platform Expertise: Configure and optimise NICE CxOne capabilities, including ... Participate in building the digital technology strategy with Digital CTO, H3S CPO, Director ...
$170K - $200K/yr
Ability to function in a pre and post sales role. You will work autonomously as well as with a team ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
$170K - $200K/yr
Ability to function in a pre and post sales role. You will work autonomously as well as with a team ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
$16.75 - $22.75/hr
Experience working in a high-volume call center, taking back-to-back calls * Experience with NICE inContact or other similar contact center programs NetVendor's Benefits Package * Medical, dental ...
$16.75 - $22.75/hr
Experience working in a high-volume call center, taking back-to-back calls * Experience with NICE inContact or other similar contact center programs NetVendor's Benefits Package * Medical, dental ...
| Aspect | Live In Nice Incontact | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma, customer service skills, training in contact center software | High school diploma or equivalent, customer service skills, training in communication tools |
| Work Environment | Remote or onsite contact center, often in a dedicated living space for live-in roles | Office or remote contact center, typically not living on-site |
| Employer & Industry | Contact centers, customer support companies, telecommunication firms | Customer service departments across various industries, including retail, tech, and finance |
Live In Nice Incontact roles involve living on-site or nearby, providing customer support in a contact center environment, often with specific training. Customer Service Representatives work in similar settings but typically do not live on-site, focusing on assisting customers via phone, chat, or email. The main difference lies in the living arrangement and sometimes the scope of responsibilities.
$56.50 - $75.50/hr
Other
Posted 11 days ago
This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. Skills based routing design and implementation for voice, chat, email, and SMS contact center technology Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
Understand business requirements with the ability to translate to technical requirements Prepare design documents based on business requirements for the application development Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Skills: Critical: Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] NICE CXOne Studio experience [3+ years of experience preferred] Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred] Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred] Desired: Experience in Contact Center Dashboard Creation Experience with Salesforce Base knowledge of intersystem networking, and data traffic flow between components. Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
Department: Preferred Vendors This is a contract position
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CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.
It services
11 - 50 Employees
Plano, TX, US
2008
