Cloud Contact Center Engineer
$56.50 - $75.50/hr
Confident in a client facing role and possess the ability to manage multiple stakeholders ... Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction ...
Cloud Contact Center Engineer
$56.50 - $75.50/hr
Confident in a client facing role and possess the ability to manage multiple stakeholders ... Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction ...
Senior Architect, Corporate Systems
Tysons, VA · On-site
$130K - $177K/yr
AI, Marketo, 6sense, Gainsight, Staircase, Chorus, Gong, Nice InContact, and ZoomInfo. We operate ... In This Role, You Will: Define and steward enterprise architecture * Own the target-state ...
Senior Architect, Corporate Systems
Tysons, VA · On-site
$130K - $177K/yr
AI, Marketo, 6sense, Gainsight, Staircase, Chorus, Gong, Nice InContact, and ZoomInfo. We operate ... In This Role, You Will: Define and steward enterprise architecture * Own the target-state ...
Maintain knowledge of NICE InContact phone system, Salesforce.com and other system developments through participation in user group activities, knowledge exchange, and other related activities.
Maintain knowledge of NICE InContact phone system, Salesforce.com and other system developments through participation in user group activities, knowledge exchange, and other related activities.
Cloud Contact Center Engineer (Lansing, MI)
Lansing, MI · On-site
$56.50 - $75.50/hr
Confident in a client facing role and possess the ability to manage multiple stakeholders ... Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction ...
Cloud Contact Center Engineer (Lansing, MI)
Lansing, MI · On-site
$56.50 - $75.50/hr
Confident in a client facing role and possess the ability to manage multiple stakeholders ... Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction ...
Live In Nanny
Mapleton, UT · On-site
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Live In Nanny
Mapleton, UT · On-site
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Cloud Contact Center Engineer (Lansing, MI)
Lansing, MI · Remote
$56.50 - $75.50/hr
Confident in a client facing role and possess the ability to manage multiple stakeholders ... Critical: Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio ...
Cloud Contact Center Engineer (Lansing, MI)
Lansing, MI · Remote
$56.50 - $75.50/hr
Confident in a client facing role and possess the ability to manage multiple stakeholders ... Critical: Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio ...
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Live In Nanny
Mapleton, UT · On-site
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Live In Nanny
Mapleton, UT · On-site
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Live In Nanny
Mapleton, UT · On-site
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Live In Nanny
Mapleton, UT · On-site
Company Description See Full-Time Live- in Nanny - Starting as early as September 2, 2016: We are ... Musical (Piano and Voice) Returned Missionary Nice to have: Fluent Mandarin Chinese Ages of 4 ...
Maintain knowledge of NICE InContact phone system, Salesforce.com and other system developments through participation in user group activities, knowledge exchange, and other related activities.
Maintain knowledge of NICE InContact phone system, Salesforce.com and other system developments through participation in user group activities, knowledge exchange, and other related activities.
Analyze data and interpret results to be presented to leadership. • Maintain knowledge of NICE InContact phone system, Salesforce.com and other system developments through participation in user ...
Analyze data and interpret results to be presented to leadership. • Maintain knowledge of NICE InContact phone system, Salesforce.com and other system developments through participation in user ...
Director Engineering
Seattle, WA · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... In addition, the Director of Engineering will guide the evolution of inContact standards, tools and ...
Director Engineering
Seattle, WA · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... In addition, the Director of Engineering will guide the evolution of inContact standards, tools and ...
IT Systems Analyst
Oakland, CA · On-site
$86.10 - $129.14/hr
... live in their communities. The Position: IT Systems Analyst plays a key role in shaping how ... Contact Center solutions (e.g., Genesys, Five9, 8x8, Nice InContact) * Strong interpersonal and ...
IT Systems Analyst
Oakland, CA · On-site
$86.10 - $129.14/hr
... live in their communities. The Position: IT Systems Analyst plays a key role in shaping how ... Contact Center solutions (e.g., Genesys, Five9, 8x8, Nice InContact) * Strong interpersonal and ...
... in NICE Actimize Professional Services is accountable for end-to-end delivery of client implementations , from Sales handover through Go-Live and transition to Managed Services / Support. The PM owns ...
... in NICE Actimize Professional Services is accountable for end-to-end delivery of client implementations , from Sales handover through Go-Live and transition to Managed Services / Support. The PM owns ...
The ideal candidate has strong analytical skills and hands-on experience with WFM tools in a call ... Experience with the NICE InContact platform (highly preferred) * Familiarity with other WFM tools ...
The ideal candidate has strong analytical skills and hands-on experience with WFM tools in a call ... Experience with the NICE InContact platform (highly preferred) * Familiarity with other WFM tools ...
Senior Program Manager
Sandy, UT · On-site
$110K - $110K/yr
The Program Manager serves an instrumental role in delivering NICE CXone software features to the ... Follow the company Code of Ethics and inContact policies and procedures at all times. * Communicate ...
Senior Program Manager
Sandy, UT · On-site
$110K - $110K/yr
The Program Manager serves an instrumental role in delivering NICE CXone software features to the ... Follow the company Code of Ethics and inContact policies and procedures at all times. * Communicate ...
Solution Architect
Windsor, CT · On-site
$62.75 - $82.75/hr
The ideal candidate will have deep expertise in contact center architecture, IVR/ACD design, cloud ... NICE inContact) architecture and administration. * Strong experience designing IVR, ACD, routing ...
Quick apply
Solution Architect
Windsor, CT · On-site
$62.75 - $82.75/hr
The ideal candidate will have deep expertise in contact center architecture, IVR/ACD design, cloud ... NICE inContact) architecture and administration. * Strong experience designing IVR, ACD, routing ...
Be Seen First
Live in SaddleBrooke, Catalina, Oracle? Stop Driving so far!
Saddlebrooke, AZ · On-site
$18 - $30/hr
We're not looking for someone who just thinks caregiving "sounds nice." We need experienced ... for YOU If you live in or near: SaddleBrooke Catalina Oracle San Manuel ...and you're an ...
Quick apply
Be Seen First
Live in SaddleBrooke, Catalina, Oracle? Stop Driving so far!
Saddlebrooke, AZ · On-site
$18 - $30/hr
We're not looking for someone who just thinks caregiving "sounds nice." We need experienced ... for YOU If you live in or near: SaddleBrooke Catalina Oracle San Manuel ...and you're an ...
Responsibilities : • Leverage relationships to establish credibility, Lead and participate in the ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. • ...
Responsibilities : • Leverage relationships to establish credibility, Lead and participate in the ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. • ...
Director Engineering
Seattle, WA · On-site
In addition, the Director of Engineering will guide the evolution of inContact standards, tools and methodologies and help drive improved inContact technology standards and strategy. The primary ...
Director Engineering
Seattle, WA · On-site
In addition, the Director of Engineering will guide the evolution of inContact standards, tools and methodologies and help drive improved inContact technology standards and strategy. The primary ...
Live In Nice Incontact information
What is the difference between Live In Nice Incontact vs Customer Service Representative?
| Aspect | Live In Nice Incontact | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma, customer service skills, training in contact center software | High school diploma or equivalent, customer service skills, training in communication tools |
| Work Environment | Remote or onsite contact center, often in a dedicated living space for live-in roles | Office or remote contact center, typically not living on-site |
| Employer & Industry | Contact centers, customer support companies, telecommunication firms | Customer service departments across various industries, including retail, tech, and finance |
Live In Nice Incontact roles involve living on-site or nearby, providing customer support in a contact center environment, often with specific training. Customer Service Representatives work in similar settings but typically do not live on-site, focusing on assisting customers via phone, chat, or email. The main difference lies in the living arrangement and sometimes the scope of responsibilities.
What cities are hiring for Live In Nice Incontact jobs?
Cities with the most Live In Nice Incontact job openings:
What are the most commonly searched types of Nice Incontact jobs?
The most popular types of Nice Incontact jobs are:
What states have the most Live In Nice Incontact jobs?
States with the most job openings for Live In Nice Incontact jobs include:
Job description
This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
Specifics below:
- Confident in a client facing role and possess the ability to manage multiple stakeholders.
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
- Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
- Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
- Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
- Understand business requirements with the ability to translate to technical requirements
- Prepare design documents based on business requirements for the application development
- Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
- Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
- Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.
- Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.
Skills:
Critical:
- Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
- NICE CXOne Studio experience [3+ years of experience preferred]
- Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
- Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]
Desired:
- Experience in Contact Center Dashboard Creation
- Experience with Salesforce
- Base knowledge of intersystem networking, and data traffic flow between components.
- Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
About Cedent
Sourced by ZipRecruiter
CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Plano, TX, US
Year founded
2008