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Nice Incontact Jobs in Dallas, TX (NOW HIRING)

GroHR

Contact Center - Technology Consultant

Coppell, TX · On-site

$113K - $140K/yr

Direct, hands-on experience with NICE CXone (NICE inContact) - this is required * 2+ years working with contact center platforms (NICE, Genesys, Cisco, Avaya, etc.) * Experience configuring call ...

Lantern

Member Services Operations Lead

Dallas, TX

Experience with enterprise contact center platforms and workforce management tools (e.g., NICE, inContact, IEX, Five9), desktop tools, and telecommunications systems. * Familiarity with multichannel ...

Oscar Health

Program Lead, Workforce Management

Dallas, TX · Remote

$67K - $89K/yr

Extensive experience managing NICE IEX or InContact systems * 1+ years of experience using data and metrics to drive improvements * 1+ years of experience in process improvement and workflow design ...

Oscar Health

Program Lead, Workforce Management

Dallas, TX · On-site

$67K - $89K/yr

Extensive experience managing NICE IEX or InContact systems * 1+ years of experience using data and metrics to drive improvements * 1+ years of experience in process improvement and workflow design ...

Oscar Health

Program Lead, Workforce Management

Dallas, TX · Remote

$67K - $89K/yr

Extensive experience managing NICE IEX or InContact systems * 1+ years of experience using data and metrics to drive improvements * 1+ years of experience in process improvement and workflow design ...

Oscar Health

Program Lead, Workforce Management

Dallas, TX · Remote

$67K - $89K/yr

Extensive experience managing NICE IEX or InContact systems * 1+ years of experience using data and metrics to drive improvements * 1+ years of experience in process improvement and workflow design ...

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Nice Incontact information

See Dallas, TX salary details

$10

$36

$75

How much do nice incontact jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for nice incontact in Dallas, TX is $36.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.18 and $60.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Nice Incontact position, and why are they important?

To thrive as a NICE inContact Specialist, you need experience in customer service operations, a solid understanding of cloud-based contact center solutions, and often a background in IT or technical support. Proficiency with the NICE inContact CXone platform, omnichannel routing, and certifications like NICE Certified Support Specialist are commonly required. Effective problem-solving, communication skills, and the ability to handle high-pressure situations are important soft skills. These skills and qualifications are essential for ensuring seamless customer interactions, optimizing contact center workflows, and supporting team efficiency.

What does a typical day look like for someone working with NICE inContact solutions?

A typical day involves configuring and supporting the NICE inContact CXone platform, troubleshooting user issues, and collaborating closely with call center agents and supervisors to ensure optimal system performance. You may participate in onboarding and training sessions for new features, monitor real-time dashboards, and respond to support tickets. The role often requires balancing regular maintenance tasks with dynamic problem resolution, so adaptability and communication are key. Working within a larger IT or customer experience team, you play a crucial part in delivering smooth and effective customer engagement.

What is a NICE inContact job?

A NICE inContact job typically involves working with cloud-based contact center software to help businesses manage customer interactions efficiently. Roles may include technical support, implementation, customer service, or development, depending on the position. Employees in these roles assist companies in optimizing their customer experience using NICE inContact's tools for call routing, analytics, and automation.

What are popular job titles related to Nice Incontact jobs in Dallas, TX? For Nice Incontact jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Nice Incontact jobs in Dallas, TX look for? The top searched job categories for Nice Incontact jobs in Dallas, TX are:
Nice Incontact jobs near you
Infographic showing various Nice Incontact job openings in Dallas, TX as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $76,235 per year, or $36.7 per hour.

Contact Center - Technology Consultant

GroHR

Coppell, TX • On-site

$113K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Contact Center Technology Consultant (NICE CXone)

About the Role

Voxai Solutions, Inc. in Coppell, TX is seeking an in-person Contact Center Technology Consultant with hands-on experience in NICE CXone to support and enhance modern, cloud-based customer engagement platforms. This role is ideal for someone who enjoys solving technical challenges, improving system performance, and working directly with advanced contact center technologies including AI, IVR, and omnichannel solutions.

You will play a key role in day-to-day system support, configuration, and optimization, while contributing to ongoing platform improvements and new feature deployments.

About Voxai Solutions

We apply purpose-driven digital strategy and tailor-made CX solutions powered by Genesys products to elevate your brand.

Voxai is the partner for brands looking to embrace a customer-first and digital-first mindset. We exist to empower clients to own experiences that satisfy unmet customer needs. We help our clients reimagine their contact center to serve customers and employees better and provide sustainable growth through new experiences.

What You’ll Do

  • Perform hands-on configuration within NICE CXone, including call flows, routing, and platform enhancements

  • Provide ongoing support, maintenance, and optimization of enterprise contact center platforms

  • Build and maintain IVR workflows, dialog flows, and self-service automation

  • Support AI-driven customer engagement tools, including chatbots and virtual assistants

  • Troubleshoot system issues, analyze root causes, and resolve or escalate as needed

  • Monitor platform performance and recommend improvements to enhance customer experience

  • Collaborate with internal teams and stakeholders on system updates and enhancements

  • Assist in implementing new features, integrations, and platform updates

Required Experience & Skills

  • Direct, hands-on experience with NICE CXone (NICE inContact) – this is required

  • 2+ years working with contact center platforms (NICE, Genesys, Cisco, Avaya, etc.)

  • Experience configuring call routing, skill-based routing, and contact flows

  • Familiarity with IVR systems, voice platforms, and digital channels (chat, messaging, etc.)

  • Understanding of CTI (Computer Telephony Integration) concepts

  • Exposure to AI/self-service tools and chatbot technologies

  • Basic knowledge of JavaScript, HTML, or web-based technologies is a plus

  • Strong troubleshooting, analytical, and communication skills

Preferred Qualifications

  • Experience working in cloud-based contact center environments (CCaaS)

  • Experience with Cognigy or similar conversational AI platforms

  • Background in contact center analytics, reporting, or workforce optimization tools

Education

  • Bachelor’s degree in Information Technology, Computer Science, or related field

  • Equivalent hands-on experience will also be considered

Why Join Us

  • Competitive compensation and growth opportunities

  • 401(k) with company match

  • Medical, dental, and vision coverage

  • Health Savings Account (HSA)

  • Generous paid time off

  • Employee referral incentives