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Airline Call Center Jobs (NOW HIRING)

Lost Returns, Inc.

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Call Center Representative

Winter Park, FL · On-site

$18/hr

We are seeking an Experienced Call Center Representative to join our team! You will be responsible ... airlines, rental cars, cruise lines, hospitals, arenas.

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Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

Responsibilities As a leading airline and luggage service provider across the nation, we are seeking energetic and outgoing candidates to join our Call Center family. The role of a Customer Service ...

Metropolis Corp

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

Responsibilities As a leading airline and luggage service provider across the nation, we are seeking energetic and outgoing candidates to join our Call Center family. The role of a Customer Service ...

Metropolis Technologies

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

As a leading airline and luggage service provider across the nation, we are seeking energetic and outgoing candidates to join our Call Center family. The role of a Customer Service Representative is ...

Metropolis Technologies

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

Responsibilities As a leading airline and luggage service provider across the nation, we are seeking energetic and outgoing candidates to join our Call Center family. The role of a Customer Service ...

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How much do airline call center jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for airline call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is an airline call center?

An Airline Call Center job involves assisting customers with flight bookings, reservations, cancellations, and general inquiries over the phone or online. Agents help resolve issues related to baggage, flight changes, refunds, and travel policies. Strong communication skills and knowledge of airline procedures are essential. Employees may also handle customer complaints and provide support during travel disruptions.

What are the key skills and qualifications needed to thrive in the airline call center position?

To thrive as an Airline Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with booking and reservation systems such as Sabre or Amadeus, as well as basic computer proficiency, is typically required. Exceptional patience, active listening, and the ability to remain calm under pressure are important soft skills that set top candidates apart. These qualities are essential for efficiently assisting customers, resolving travel issues, and maintaining a positive customer experience in a fast-paced environment.

What are some common challenges faced by airline call center representatives?

Airline call center representatives often encounter challenges such as managing a high volume of calls during peak travel seasons, dealing with frustrated or distressed customers, and handling last-minute booking changes or cancellations. Staying up-to-date with constantly changing airline policies and flight schedules requires ongoing attention to detail. Effective time management and strong communication are crucial to navigate these demands, and team members regularly collaborate to share updates and solutions. While the job can be fast-paced, it offers valuable experience in customer service and opportunities to grow within the airline industry.

Can you work remotely for an airline call center?

Many airline call centers offer remote work options for customer service representatives, especially for roles involving phone and computer-based communication. Remote positions typically require strong communication skills, familiarity with airline systems, and reliable internet access. Availability of remote work varies by airline and position, with some requiring on-site presence for training or certain tasks.

Do airlines have call centers?

Yes, airlines typically operate call centers to handle customer inquiries, reservations, and support. Call center agents use phone systems and customer service skills to assist travelers with booking, changes, and complaints, often working in a structured environment with specific schedules.

How to become a customer service agent for an airline?

To become an airline customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Relevant experience in customer service, familiarity with airline reservation systems, and a flexible schedule are often preferred; some employers may require background checks or training programs before starting the role.
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Airline Call Center jobs near you
Infographic showing various Airline Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Representative

Winter Park, FL • On-site

Lost Returns Inc
11 - 50 employees
Learn more about Lost Returns Incexternal

$15 - $18.75/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Description

Job Description

We are seeking an Experienced Call Center Representative to join our team! You will be responsible for helping customers by providing product support, service information and resolving technical issues.

** Responsibilities:**

  • Handle all customer inquiries
  • Provide information about company products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of our evolving products and services

​ ** Qualifications:**

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients and demonstrate empathy
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

\nCompany Description

Lost Returns manages lost and found solutions - providing cutting edge technologies to multiple vertical industries, such as airports, airlines, rental cars, cruise lines, hospitals, arenas.

Company Description

Lost Returns manages lost and found solutions - providing cutting edge technologies to multiple vertical industries, such as airports, airlines, rental cars, cruise lines, hospitals, arenas.

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