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Airline Call Center Jobs (NOW HIRING)

Denver Int'l. Airport

$32 - $36/hr

We are currently seeking an Airport Call Center Supervisor to join our team! As an Aviation ... Three years of experience as a supervisor working in an airport, airline, retail, restaurant or ...

New

Denver

$32 - $36/hr

We are currently seeking an Airport Call Center Supervisor to join our team! As an Aviation ... Three years of experience as a supervisor working in an airport, airline, retail, restaurant or ...

New

City and County of Denver

$32 - $36/hr

We are currently seeking an Airport Call Center Supervisor to join our team! As an Aviation ... Three years of experience as a supervisor working in an airport, airline, retail, restaurant or ...

New

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How much do airline call center jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for airline call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

How do I become a customer service agent for an airline?

To become an airline customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Relevant experience in customer service, proficiency with computer systems, and sometimes language skills are also beneficial; some airlines may require certification or training programs before employment.

Do airlines have call centers?

Yes, airlines typically operate call centers to handle customer inquiries, reservations, and support. Call center agents use phone systems and customer service skills to assist travelers with booking, changes, and complaints, often working in a fast-paced environment with scheduled shifts.

How can I work remotely for an airline?

Airline call center agents can work remotely by applying for remote customer service positions offered by airlines or third-party service providers. These roles typically require strong communication skills, familiarity with airline systems, and a reliable internet connection. Candidates may need to complete specific training or certifications to qualify for remote work arrangements.

What job makes $10,000 a month without a degree?

In an airline call center, high-paying roles such as senior customer service managers or specialized technical support positions can reach $10,000 per month, often requiring extensive experience and strong communication skills. These roles typically do not require a college degree but may demand industry-specific training or certifications and a deep understanding of airline operations.

What is an Airline Call Center job?

An Airline Call Center job involves assisting customers with flight bookings, reservations, cancellations, and general inquiries over the phone or online. Agents help resolve issues related to baggage, flight changes, refunds, and travel policies. Strong communication skills and knowledge of airline procedures are essential. Employees may also handle customer complaints and provide support during travel disruptions.

What are some common challenges faced by airline call center representatives?

Airline call center representatives often encounter challenges such as managing a high volume of calls during peak travel seasons, dealing with frustrated or distressed customers, and handling last-minute booking changes or cancellations. Staying up-to-date with constantly changing airline policies and flight schedules requires ongoing attention to detail. Effective time management and strong communication are crucial to navigate these demands, and team members regularly collaborate to share updates and solutions. While the job can be fast-paced, it offers valuable experience in customer service and opportunities to grow within the airline industry.

What are the key skills and qualifications needed to thrive in the Airline Call Center position, and why are they important?

To thrive as an Airline Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with booking and reservation systems such as Sabre or Amadeus, as well as basic computer proficiency, is typically required. Exceptional patience, active listening, and the ability to remain calm under pressure are important soft skills that set top candidates apart. These qualities are essential for efficiently assisting customers, resolving travel issues, and maintaining a positive customer experience in a fast-paced environment.

More about Airline Call Center jobs
What cities are hiring for Airline Call Center jobs? Cities with the most Airline Call Center job openings:
What are the most commonly searched types of Airline Call Center jobs? The most popular types of Airline Call Center jobs are:
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Airline Call Center jobs near you
Infographic showing various Airline Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Japanese Bilingual Call Center Customer Service Associate

Japanese Bilingual Call Center Customer Service Associate

TriCom Quest

Torrance, CA

$23.51/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Job #: 103521 Title: Japanese Bilingual Call Center Customer Service Associate Location: Torrance, CA Salary Range: $23.51 / hour Position: Customer Service Rep in Call Center Description:
An International Airline Company is seeking Japanese Bilingual Call Center Customer Service Associates to work at their office in Torrance, CA.

  • Direct-Hire, Training Start-Date: May 2026
  • Great benefits (Medical, Dental, Vision, Life Insurance, 401K, Flexible Spending Accounts, Sick Leave, Paid Holiday, Vacation Pay, Travel Benefits, etc.)
  • $23.51 / hour; Non-Exempt
  • Training Schedule (5 weeks duration): Monday - Friday from 7:30am - 4:00 pm
  • After successful completion of Training, must be flexible to work any shift, including both Saturdays and Sundays
    • 8 hours per day, 5 days per week (including Weekends and Holidays) between:
      Monday - Sunday: 5:00am - 4:00pm
  • Japanese English bilingual ability is a MUST
Responsibilities of the Japanese Bilingual Call Center Customer Service Associate:
  • Offers the highest level of customer service over the phone
  • Provides customers with information regarding flights, fares, destinations, special offers, and other travel products
  • Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
  • Use the in-house system to make new flight reservations or to modify existing reservations
  • Accurately obtain documents and confirm customer's personal information for the books
  • Proactively explore and anticipate customer's future needs
  • General administrative duties: preparing reports, filing, etc. as needed
  • Other related duties and administrative duties
Requirements:
  • Bilingual language ability in English and Japanese (proficient Speaking / Reading / Writing)
  • Associates Degree or higher is preferred
  • Airline, travel, and related industry experience preferred
  • Customer service experience, call center experience is a plus
  • Exceptional communication and customer service skills
  • Proficient in MS Office, and ability to learn new computer software
  • Ability to work independently in a fast-paced environment, while effectively managing multiple tasks
  • Good phone manner and problem solver
  • Detail-oriented, organized, and strong with numbers
Job Type: Direct Hire Post Date: 02/02/2026

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