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Airline Call Center Jobs (NOW HIRING)

Avelo Airlines, Inc.

Customer Solutions Crew - PT

$17/hr

Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline ... Previous sales and call center experience is preferred * Attention to detail and strong ...

Envoy Air Inc.

Trainer, Ramp Services

Dallas, TX · On-site

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the ...

omega

Government Travel Consultant

Jacksonville, NC · On-site

... growing and busy Call Center located in Jacksonville, NC. Minimum of 3 years travel agent ... Make travel reservations; including airline, hotel, ground transportation * Process tickets ...

Frontier Airlines

Flight Attendant

Hebron, KY

$25.50/hr

Frontier Airlines Where Safety, Service, and Adventure Take Flight Pay: $25.50/hour Why You'll Love ... retail, food service, call center, or similar) * High school diploma or GED * Superior ...

Frontier Airlines

Flight Attendant

Phoenix, AZ

$25.50/hr

Frontier Airlines Where Safety, Service, and Adventure Take Flight Pay: $25.50/hour Why You'll Love ... retail, food service, call center, or similar) * High school diploma or GED * Superior ...

Frontier Airlines

Flight Attendant

Denver, CO

$25.50/hr

Frontier Airlines Where Safety, Service, and Adventure Take Flight Pay: $25.50/hour Why You'll Love ... retail, food service, call center, or similar) * High school diploma or GED * Superior ...

Frontier Airlines

Flight Attendant

Chicago, IL

$25.50/hr

Frontier Airlines Where Safety, Service, and Adventure Take Flight Pay: $25.50/hour Why You'll Love ... retail, food service, call center, or similar) * High school diploma or GED * Superior ...

Frontier Airlines

Flight Attendant

Las Vegas, NV

$25.50/hr

Frontier Airlines Where Safety, Service, and Adventure Take Flight Pay: $25.50/hour Why You'll Love ... retail, food service, call center, or similar) * High school diploma or GED * Superior ...

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Airline Call Center information

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How much do airline call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for airline call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is an airline call center?

An Airline Call Center job involves assisting customers with flight bookings, reservations, cancellations, and general inquiries over the phone or online. Agents help resolve issues related to baggage, flight changes, refunds, and travel policies. Strong communication skills and knowledge of airline procedures are essential. Employees may also handle customer complaints and provide support during travel disruptions.

What are some common challenges faced by airline call center representatives?

Airline call center representatives often encounter challenges such as managing a high volume of calls during peak travel seasons, dealing with frustrated or distressed customers, and handling last-minute booking changes or cancellations. Staying up-to-date with constantly changing airline policies and flight schedules requires ongoing attention to detail. Effective time management and strong communication are crucial to navigate these demands, and team members regularly collaborate to share updates and solutions. While the job can be fast-paced, it offers valuable experience in customer service and opportunities to grow within the airline industry.

What are the key skills and qualifications needed to thrive in the airline call center position?

To thrive as an Airline Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with booking and reservation systems such as Sabre or Amadeus, as well as basic computer proficiency, is typically required. Exceptional patience, active listening, and the ability to remain calm under pressure are important soft skills that set top candidates apart. These qualities are essential for efficiently assisting customers, resolving travel issues, and maintaining a positive customer experience in a fast-paced environment.

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What cities are hiring for Airline Call Center jobs? Cities with the most Airline Call Center job openings:
What are the most commonly searched types of Airline Call Center jobs? The most popular types of Airline Call Center jobs are:
What states have the most Airline Call Center jobs? States with the most job openings for Airline Call Center jobs include:
What job categories do people searching Airline Call Center jobs look for? The top searched job categories for Airline Call Center jobs are:
Airline Call Center jobs near you
Infographic showing various Airline Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Sr. Airline Ticketing Specialist

Internova Travel Group

Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Overview
Nexion Travel Group is a fully accredited host agency, offering membership to independent travel professionals since 1995. As part of Internova Travel Group, Nexion Travel Group provides ticketing, operations and fulfillment support to independent travel professionals coupled with best-in-class tools, technology, marketing, education and support. Nexion Travel Group is the complete host agency for multi-agent agencies, corporate agencies, experienced agents and those new to the industry. For more information about Nexion, click here.
Responsibilities
The Sr. Airline Ticketing Specialist ensures that established performance metrics and service levels are met. Support Nexion objectives for agent satisfaction, retention and account profitability objectives as measured by key performance indicators and department goals.
Ticketing Functions
  • Perform day-to-day ticketing functions in 3 GDS' working from emails, queues and phone calls supporting Nexion customers for both general ticketing and group ticketing.
  • Perform to an accuracy of 99% or higher when ticketing transactions.
  • Maintain quality in complex exchanges, voids and refunds in 3 GDS'
  • Handles exception ticketing, customer calls, queue management and emails in a call center environment
  • Ability to work a varied schedule including Weekends and Holidays.
  • Good skills balancing cash sales when dealing with group ticketing.
  • Ability to keep good records and files to ensure mandated ticketing dates.
  • Building Relationships with internal and external customers
  • Build relationships with external clients by participating in discussions and proactively suggesting solutions for the resolution of client issues as needed
  • Managing group air bookings with stellar accuracy
  • Encourage a cooperative and harmonious working climate conducive to maximum employee morale and productivity
Productivity & Efficiency
  • Makes suggestions for best methods and implementation for reducing cost, increasing revenue opportunities, and improving overall profitability across the production area of the company.
  • Identify and implement opportunities to increase automated quality control processes to enable auto-ticketing and reduce exposure to fraud
  • Ability to complete group ticketing in a timely manner to ensure the validity of fares.
Quality Standards
  • Responsible for supporting the operational recommendations to achieve customer service & call quality measurements.
Business & Operational Acumen
  • Performs other duties and responsibilities as required, assigned or requested, including special projects
Qualifications
  • Minimum 5 years multi-GDS ticketing experience
  • Understanding of the travel agency business.
  • Strong knowledge and experience in operational procedures and metrics as well as an understanding of customer service relationships
  • Proficient in ticketing in at least one GDS system with the ability to learn all other GDS'
  • Positive attitude with a drive for personal and business success.
  • Understanding of airline group policies and procedures.
  • Good business verbal, presentation, and written communication skills.
  • Experience in customer service and operational standards
  • Remain calm and steady under pressure.
  • Ability to handle multiple transactions simultaneously.
  • Ability to work a varied schedule including Weekends and Holidays.

PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Prospective Employee Privacy Policy
#Li-remote
#Nexion LLC

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