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Next Step Innovation Jobs (NOW HIRING)

Next Step Innovation

Technical Account Manager

Clinton, MS · Hybrid

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and best practices across our client base. This is not a traditional Tier 2 support role. As a TAM, you ...

Next Step Innovation

Technical Account Manager

Clinton, MS · On-site

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and best practices across our client base. This is not a traditional Tier 2 support role. As a TAM, you ...

Next Step Innovation

Technical Account Manager

Clinton, MS · On-site

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and best practices across our client base. This is not a traditional Tier 2 support role. As a TAM, you ...

Lactalis USA

Manager, Innovation

Bedford, NH · On-site

... the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ...

Lactalis

Manager, Innovation

Bedford, NH · On-site

... the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ...

Next Step Systems

Head of Marketing

Washington, DC · On-site

The Head of Marketing will therefore play a major role in this next phase, working closely with ... innovation in an industry still in the earliest stages of its digital transformation journey ...

Next Step Systems

Head of Marketing

Chicago, IL · On-site

The Head of Marketing will therefore play a major role in this next phase, working closely with ... innovation in an industry still in the earliest stages of its digital transformation journey ...

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Next Step Innovation information

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How much do next step innovation jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for next step innovation in the United States is $32.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $41.59 per hour, depending on experience, location, and employer.

What is the difference between Next Step Innovation vs Product Development Specialist?

AspectNext Step InnovationProduct Development Specialist
CredentialsTypically requires a degree in business, marketing, or related fields; certifications in innovation or project management are commonRequires a degree in engineering, design, or related fields; certifications in product management or development are often preferred
Work EnvironmentCollaborative, cross-functional teams focusing on strategic innovation projectsDesign and development teams working on specific product lifecycle stages
Industry UsageUsed across various industries to drive new initiatives and business growthPrimarily in manufacturing, tech, and consumer goods industries for product creation

While both roles focus on innovation and product-related activities, Next Step Innovation emphasizes strategic planning and new initiative development, whereas Product Development Specialist concentrates on the technical and design aspects of creating products. Understanding these differences helps organizations assign the right talent for each phase of product and innovation processes.

What cities are hiring for Next Step Innovation jobs?

Cities with the most Next Step Innovation job openings:

What states have the most Next Step Innovation jobs?

States with the most job openings for Next Step Innovation jobs include:

What job categories do people searching Next Step Innovation jobs look for?

The top searched job categories for Next Step Innovation jobs are:

Next Step Innovation jobs near you
Infographic showing various Next Step Innovation job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 12% Part Time, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $68,000 per year, or $32.7 per hour.

Technical Account Manager

Next Step Innovation

Clinton, MS • Hybrid

$24 - $33/hr

Full-time

Re-posted 22 days ago

Job description

Overview

Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and best practices across our client base. This is not a traditional Tier 2 support role. As a TAM, you'll spend up to four days per week onsite with clients throughout Mississippi and Arkansas, with one day dedicated to collaboration with our Clinton, MS team (in-office or remote).


Your mission: evaluate, align, and enhance client environments against proven industry standards. You'll help ensure our clients' IT ecosystems are secure, scalable, and proactive-moving them away from reactive support models. This role is ideal for a technically strong professional who enjoys building relationships, applying best practices, and is comfortable with regular travel.


Key Responsibilities

Client Alignment & Standards

  • Perform recurring technical assessments using Next Step Innovation's alignment framework.
  • Identify gaps in standards and develop actionable remediation roadmaps.
  • Advocate for best practices, translating technical concepts into clear business value for clients.

Technical Troubleshooting & Guidance

  • Resolve Level 2 issues across onsite, remote, and phone-based support.
  • Partner with clients to optimize Microsoft, networking, and security environments.
  • Collaborate with Service Desk, Projects, and vCIO teams to deliver cohesive IT outcomes.

Documentation & Process Discipline

  • Maintain thorough, accurate documentation of assessments and remediation activities.
  • Reduce reactive support needs by proactively identifying and mitigating risks.
  • Adhere to NSI standard operating procedures while contributing to ongoing process improvements.


Requirements

Experience

  • 5+ years in IT; MSP experience strongly preferred.

Technical Expertise

  • Microsoft 365, Azure AD, Windows 10/11, and Windows Server 2019/2022.
  • Solid networking fundamentals (routers, switches, firewalls).
  • Experience with ticketing and documentation systems.

Professional Traits

  • Strong communicator who can translate technical concepts for non-technical audiences.
  • Relationship-focused with a client-first approach.
  • Proactive, detail-oriented, and self-driven.
  • Business-minded, with an understanding of how technology impacts operations.

Logistics

  • Valid driver's license, reliable transportation, and willingness to travel extensively across North Mississippi and East Arkansas.


Why Join Next Step Innovation?

We go beyond break/fix support. As a leading MSP, we help organizations succeed by aligning their technology with proven standards. In this role, you'll grow both technically and professionally while serving as a trusted advisor to our clients. We offer a collaborative team environment, ongoing training, and the opportunity to lead meaningful improvements in the environments you manage.

Apply