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Network Operations Center Noc information

See salary details

$50.5K

$119.3K

$161.5K

How much do network operations center noc jobs pay per year?

As of Jun 29, 2026, the average yearly pay for network operations center noc in the United States is $119,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $161,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Operations Center (NOC) Technician, and why are they important?

To thrive as a Network Operations Center (NOC) Technician, you need strong knowledge of networking fundamentals, troubleshooting skills, and typically an associate’s or bachelor’s degree in information technology or a related field. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ticketing systems, and relevant certifications like CompTIA Network+ or Cisco CCNA is highly valued. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills in this role. These skills ensure rapid issue detection, minimize network downtime, and support seamless operations for organizational IT infrastructure.

What is the difference between Network Operations Center Noc vs Network Technician?

AspectNetwork Operations Center NocNetwork Technician
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work Environment24/7 monitoring center, shift workOn-site or field, troubleshooting
Employer & IndustryTelecom, ISPs, data centersIT services, networking companies

While both roles involve networking skills and certifications, Network Operations Center Noc professionals focus on monitoring and maintaining network infrastructure in a centralized environment, often working in shifts. Network Technicians typically perform hands-on troubleshooting and repairs, often on-site or in the field. The Noc role emphasizes continuous monitoring, whereas Technicians focus on resolving specific issues.

What is a Network Operations Center (NOC)?

A Network Operations Center (NOC) is a centralized location where IT professionals monitor, manage, and maintain client networks and telecommunications infrastructure. NOCs are responsible for ensuring network availability, performance, and security by proactively identifying and resolving issues before they affect end-users. Staff in a NOC handle tasks such as network monitoring, troubleshooting, software updates, and responding to incidents or outages. Their goal is to ensure continuous and reliable network operations for organizations.

What are some typical challenges faced by Network Operations Center (NOC) engineers, and how are they addressed on the job?

NOC engineers frequently face challenges such as responding to unexpected network outages, managing high volumes of alerts, and ensuring rapid troubleshooting to minimize downtime. These challenges are typically addressed through well-defined incident response protocols, ongoing training, and collaboration with other IT teams. Many NOCs use advanced monitoring tools and automation to streamline issue detection and resolution, and engineers often work in shifts to provide 24/7 coverage, ensuring the network remains operational around the clock.
More about Network Operations Center Noc jobs
What cities are hiring for Network Operations Center Noc jobs? Cities with the most Network Operations Center Noc job openings:
What are the most commonly searched types of Network Operations Center Noc jobs? The most popular types of Network Operations Center Noc jobs are:
What states have the most Network Operations Center Noc jobs? States with the most job openings for Network Operations Center Noc jobs include:
What job categories do people searching Network Operations Center Noc jobs look for? The top searched job categories for Network Operations Center Noc jobs are:
Network Operations Center Noc jobs near you
Infographic showing various Network Operations Center Noc job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $119,285 per year, or $57.3 per hour.
Supervisor, Network Operations Center (NOC)

Supervisor, Network Operations Center (NOC)

Ziply Fiber

Everett, WA

$73K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Lead a team of Network Operations Center (NOC) Technicians during assigned shifts to monitor network events and troubleshoot issues.

  • Act as a technical escalation point for NOC Technicians handling voice, commercial, and transport events.

  • Review trouble tickets to ensure proper documentation, updates, and timely resolution.

Ziply Fiber rating

6.3

Company rating: 6.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

61st of 79 rated telecommunications companies

Job description

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Position Title: Supervisor, Network Operations Center (NOC)<\/span><\/span><\/b>
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Base Salary: <\/span><\/span><\/b><\/a>$73,000 to $100,000 annually DOE<\/span><\/span><\/span>
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Benefits:<\/span><\/span><\/b> Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.<\/span><\/span><\/span>
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Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. <\/span><\/span><\/span>
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As our state\-of\-the\-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  <\/span><\/span><\/span>
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Our Company Values:<\/span><\/span><\/b> <\/span><\/span><\/span>
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  • Genuinely Caring: <\/span><\/span><\/b>We treat customers and colleagues like neighbors, with empathy and full attention. <\/span><\/span><\/span>
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    • Empowering You: <\/span><\/span><\/b>We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. <\/span><\/span><\/span>
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      • Innovation and Improvement: <\/span><\/span><\/b>We constantly seek ways to improve how we serve customers and each other. <\/span><\/span><\/span>
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        Job Summary<\/span><\/span><\/span><\/b><\/span><\/span>
        <\/span>Candidates must reside within commuting distance of the Everett, WA office. This role is fully onsite and does not offer remote or hybrid work options.  Work hours are Wednesday through Saturday, 2 p.m. to 1:00 a.m. PDT.<\/u><\/b><\/p>\n

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        \n The Supervisor, Network Operations Center (NOC) is responsible for leading the day\-to\-day monitoring and health of Ziply Fiber's infrastructure. The NOC Supervisor motivates a team environment with other network staff but also works on projects independently. This role is responsible for maintaining and improving uptime performance, growing the NOC team, and overseeing network events and maintenances. Additionally, the training role is expected to build a team of technically adept employees that can maintain and troubleshoot commercial circuits as well as network transport issues that arise. They will be supervising one group of NOC technicians that adhere to a 4 day \/ 10\-hour shift schedule.<\/span><\/span><\/span><\/span>
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        Essential Duties and Responsibilities:<\/span> <\/span><\/span><\/span><\/span><\/b><\/span><\/span>
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        The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.<\/span><\/span><\/span><\/span><\/span>
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        Team Leadership & Shift Management<\/span><\/span><\/b>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Be a technical escalation point for a team of Network Operations Center (NOC) Technicians on shift that take voice, commercial, and transport events and contacts.<\/span><\/span>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Lead one of the 4 day \/ 10\-hour weekly shifts that monitor network events, take commercial trouble calls, troubleshoot voice technology issues, and escalate to proper specialist teams within Ziply for large troubleshooting events.<\/span><\/span>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Ensure NOC shift assigned is fully staffed to meet company objectives.<\/span><\/span>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Communicate affectively for shift handoff activities for both incoming and outgoing shift changes to adhere to a 4 day \/ 10\-hour shift schedule.<\/span><\/span>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Maintain a safe and healthy work environment.<\/span><\/span>
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        Technical Operations & Troubleshooting<\/span><\/span><\/b>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Maintain documentation on the NOC Master Playbook as well as participate in policy and procedure discussions.<\/span><\/span>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Review trouble tickets to ensure proper documentation, updates, and timely resolution.<\/span><\/span>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Ensure timely customer communication and follow\-up.<\/span><\/span>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Provide technical aid to customers and internal business partners during an escalation.<\/span><\/span>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Sending of customer notifications quickly to inform our customers about outages, problems, and scheduled maintenances that would affect their service.<\/span><\/span>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Provide root cause analysis to the business and procedural recommendations to mitigate repetition of outage scenarios.<\/span><\/span>
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        Training & Process Improvement<\/span><\/span><\/b>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Ability to teach technical concepts including network monitoring tools used by Ziply, basic troubleshooting procedures, and technologies across the entire NOC organization.<\/span><\/span>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Ability to produce training materials that will aide other NOC technicians with their ability to perform job functions.<\/span><\/span>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Ability to hold training sessions that teach and inform all members of the NOC staff and report on training programs as well as NOC employee completion.<\/span><\/span>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Provide process improvement recommendations to Manager, Network Operations Center (NOC).<\/span><\/span>
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        Other Duties<\/span><\/span><\/b>
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        <\/span>        <\/span><\/span><\/span><\/span><\/span>Performs other duties as required to support the business and evolving organization<\/span>.<\/span><\/b><\/span>
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        Required Qualifications:<\/span><\/span><\/b>
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        • High school diploma or GED.<\/span><\/span>
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        • Minimum of five (5) years of NOC Tier 1 OR three (3) years as a NOC Tier 2\/3.<\/span><\/span>
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        • Ability to identify and resolve issues effectively.<\/span><\/span>
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        • Skilled in conflict resolution.<\/span><\/span>
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        • Ability to maintain shift scheduling of the NOC team for the coverage of a 4 day \/ 10\-hour weekly schedule.<\/span><\/span>
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        • Ability to adapt to changing conditions and plans with well\-reasoned decision and minimal supervision.<\/span><\/span>
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        • Ability to meet and set short\-term and long\-term objectives for self and assigned team.<\/span><\/span>
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        • Ability to provide excellent customer service. <\/span><\/span>
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          • Excellent troubleshooting and analytical skills.<\/span><\/span>
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          • Ability to use NOC tools for issue identification and escalation.<\/span><\/span>
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          • Excellent time management skills and ability to prioritize.<\/span><\/span>
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            • Ability to communicate effectively with all levels within an organization.<\/span><\/span>
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            • Ability to work various shifts as needed, including weekdays, weekends, swing, and night. <\/span><\/span>
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              Preferred Qualifications:<\/span><\/span><\/b>
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              • Minimum of two (2) years of leadership experience; leadership experience in telecom.<\/span><\/span>
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              • Telecom Network Operations Center experience.   <\/span><\/span>
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              • Ticket management experience. <\/span><\/span>
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              • Knowledge of network protocols and networking technologies.<\/span><\/span>
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              • Experience and understanding of switches and routers.<\/span><\/span>
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              • Basic understanding of IPv4 and IPv6 subnet address standards.<\/span><\/span>
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              • Basic understanding of Ethernet.<\/span><\/span>
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              • Understanding of fiber optic network infrastructure repair and maintenance principles.<\/span><\/span>
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                Knowledge, Skills, and Abilities:<\/span><\/span><\/span><\/b><\/span>
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                • Strong oral and written communication skills are required. <\/span><\/span>
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                • Ability to operate various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio), and telephone systems.<\/span><\/span>
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                • Ambitious and goal oriented.<\/span><\/span>
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                • Strong attention to detail and problem\-solving skills are required.   <\/span><\/span>
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                • Ability to work as part of a team while performing as an individual. <\/span><\/span>
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                • Ability to sit for long periods of time in a typical office environment.<\/span><\/span>
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                • Ability to lift and carry up to 20 pounds.<\/span><\/span>
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                • Position requires flexibility to work within non\-standard business hours.<\/span><\/span>
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                  Work Authorization<\/span><\/span><\/b>
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                  Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.<\/span><\/span>
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                  Physical Requirements<\/span><\/span><\/b>
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                  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<\/span><\/span><\/i>
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                  Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and\/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.<\/span><\/span>
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                  Work Environment <\/span><\/span><\/b>
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                  Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi\-line telephone system. The work is primarily a modern office setting.<\/span><\/span>
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                  At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self\-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self\-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.<\/span><\/span>
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                  Diverse Workforce \/ EEO:<\/span><\/span><\/span><\/b>
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                  Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non\-job\-related handicap or disability or any other legally protected status.<\/span><\/span><\/a>
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                  Ziply Fiber requires a pre\-employment background check as conditions of employment. Ziply Fiber may require a pre\-employment drug screening.<\/span><\/span><\/span>
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                  Ziply Fiber is a drug free workplace.<\/span><\/span><\/span>
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