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Network Operations Center Manager Jobs in Michigan

Kendall Group

Distribution Center Manager

Portage, MI · On-site

Reporting to the Director of Operations, the Distribution Center Manager is responsible for the efficient operations of the distribution center in accordance with the company's policy and procedures ...

Kendall Group

Distribution Center Manager

Portage, MI · On-site

Reporting to the Director of Operations, the Distribution Center Manager is responsible for the efficient operations of the distribution center in accordance with the company's policy and procedures ...

FIRST MERCHANTS

Banking Center Manager

Northville, MI

Oversee and inspect all operations and compliance of the banking center. * Develop and implement an ... Implement effective Sales Management routines designed to coach, teach, train and inspect sales ...

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Brightpoint Auto Body

Be Seen First

Collision Center Manager

Jackson, MI · On-site

$90K - $120K/yr

The General Manager (GM) is responsible for overseeing the day-to-day operations of the Collision Center, ensuring an exceptional customer experience while maintaining high operational standards. The ...

UltraViolet Cyber

Network Engineer

Benton Harbor, MI · On-site

The Senior Network Engineer will work as part of UltraViolet Cyber's delivery team to our ... Accountable for overseeing data centre installations, addressing operational issues, and managing ...

UltraViolet Cyber

Network Engineer

Benton Harbor, MI · On-site

$80K - $100K/yr

The Senior Network Engineer will work as part of UltraViolet Cyber's delivery team to our ... Accountable for overseeing data centre installations, addressing operational issues, and managing ...

UltraViolet Cyber

Network Engineer

Benton Harbor, MI

$80K - $100K/yr

The Senior Network Engineer will work as part of UltraViolet Cyber's delivery team to our ... Accountable for overseeing data centre installations, addressing operational issues, and managing ...

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Network Operations Center Manager information

See Michigan salary details

$19.2K

$88.6K

$127.7K

How much do network operations center manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for network operations center manager in Michigan is $88,618.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $99,400.00 per year, depending on experience, location, and employer.

What is the difference between Network Operations Center Manager vs Network Engineer?

AspectNetwork Operations Center ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like Cisco CCNA, CCNP, or Network+ are commonRequires similar degrees and certifications such as CCNA, CCNP, or CompTIA Network+
Work EnvironmentLeads NOC teams, manages network monitoring, incident response, and operational proceduresDesigns, implements, and troubleshoots network infrastructure; works on network configuration and optimization
Industry UsageCommonly employed in large organizations, telecoms, and managed service providersFound across various industries including IT, telecommunications, and enterprise networks

The main difference is that the Network Operations Center Manager oversees the entire NOC team and operational processes, focusing on management and coordination. In contrast, the Network Engineer is hands-on, working directly on network design, configuration, and troubleshooting. Both roles require similar certifications and work environments, but their responsibilities differ in scope and focus.

How does a Network Operations Center (NOC) Manager typically collaborate with other IT departments to ensure seamless network performance?

A NOC Manager plays a crucial role in coordinating with other IT departments such as security, infrastructure, and application teams to maintain optimal network performance. This often involves regular meetings to discuss upcoming changes, incidents, or upgrades, as well as joint troubleshooting during network outages or performance issues. Effective communication and collaboration are key, as the NOC Manager must ensure that all stakeholders are informed about network health and any potential risks. By fostering strong interdepartmental relationships, the NOC Manager helps create a proactive environment that minimizes downtime and enhances the organization's overall IT resilience.

What does a Network Operations Center (NOC) Manager do?

A Network Operations Center (NOC) Manager oversees the team responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure. They ensure network systems run smoothly, manage incident responses, and coordinate repairs or upgrades to minimize downtime. NOC Managers also develop processes, train staff, and communicate with other IT departments to ensure network reliability and security. Their role is crucial for maintaining business continuity and supporting organizational IT needs.

What are the key skills and qualifications needed to thrive as a Network Operations Center Manager, and why are they important?

To thrive as a Network Operations Center Manager, you need strong expertise in network infrastructure, incident management, and IT operations, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or CompTIA Network+ are highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and responding rapidly to network events. These skills ensure efficient network performance, minimize downtime, and maintain organizational productivity.
What are the most commonly searched types of Network Operations Center jobs in Michigan? The most popular types of Network Operations Center jobs in Michigan are:
What are popular job titles related to Network Operations Center Manager jobs in Michigan? For Network Operations Center Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Network Operations Center Manager jobs in Michigan look for? The top searched job categories for Network Operations Center Manager jobs in Michigan are:
Network Operations Center Manager jobs near you

Call Center Manager

REGIONAL MEDICAL IMAGING, P.C.

Flint, MI • On-site

Full-time

Posted 4 days ago

Job description


SUMMARY

The Call Center Manager is responsible for managing and supervising RMI’s call center to ensure customers and potential customers receive fast, courteous, and accurate service through various communication channels, including phone, online, SMS, and other electronic means. This role involves driving call center workflow to meet customer experience needs, utilizing strong call center system knowledge, and workforce management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following, other duties may be assigned.

  • Staff Training and Development:
    1. Implement training programs to ensure the highest standards in customer care.
    2. Oversee staff redirection and development plans.
  • Call Center Operations:
    1. Monitor and improve call center operations by tracking system performance, identifying and resolving issues, and managing system and process improvements.
    2. Utilize AI and other technologies to optimize call center results, reduce waste, and focus labor costs effectively.
    3. Balance workloads and manage workflows to maintain efficiency and prevent downstream issues.
  • Performance Monitoring:
    1. Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
    2. Analyze phone data to structure and adjust staffing and scheduling.
    3. Oversee call monitoring for coaching and development purposes.
  • Collaboration and Leadership:
    1. Work with Team Leads and Upper Management to prioritize tasks and maintain consistency in call center operations.
    2. Plan and facilitate informational and motivational meetings to create a unified and forward-moving team.
    3. Exhibit strong leadership and conflict resolution skills to maintain a positive and professional work environment.
  • Customer Experience
    1. Manage call center workflow to meet evolving customer experience requirements.
    2. Efficiently create a successful customer experience through various communication channels while ensuring all customer needs are met.
  • Quality and Process Improvement:
    1. Identify and implement actions to improve departmental operating methods and procedures.
    2. Apply customer service techniques and process improvement technologies to enhance productivity.
  • Other Duties:
    1. Perform other duties as assigned.
    2. Support the mission, vision, and values of the corporation.
  • SUPPORTS MISSION, VISION AND VALUES OF THE CORPORATION

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE

  • 5-10 years of previous experience as a call center supervisor or manager.
  • Experience with Five9 or Abbadox is a plus.
  • Background in radiology or medical fields is a plus but not required.


EDUCATION/CERTIFICATION

  • Minimum of a High School Diploma or GED.
  • Associate's or Bachelor's Degree in Business Administration, Communications, Management, or a related field preferred.
  • Relevant certifications in customer service, call center management, or workforce management are a plus.


SKILLS

  • Strong call center system knowledge and workforce management skills.
  • Ability to set and improve KPIs, track and improve process productivity, and manage phone scripting.
  • Ability to optimize results using AI and other logical methods.
  • Steady leadership with the ability to respond quickly and effectively.


ADDITIONAL INFORMATION

  • This position requires a proactive approach to problem-solving and a commitment to continuous improvement.
  • The ideal candidate will have excellent communication skills and the ability to work well under pressure.
  • The role may require occasional travel for training and professional development purposes.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.


Monday-Friday 8:00 am - 5:00 pm
Full-time; Exempt