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Network Operations Center Manager Jobs in Michigan

RF Connect

Network Operations Director

Farmington Hills, MI · On-site

$83K - $112K/yr

We are seeking a highly motivated Network Operations Director to lead the overall performance, reliability, and operational excellence of RF Connect's Managed Services Network Operations Center (NOC)

Stellantis

Center Manager - Paint

Warren, MI

The Center Manager is primarily responsible for leading plant operations for a center, utilizing Stellantis Industrial System (SIS) principles to achieve production and cost targets. The Center ...

Stellantis

Center Manager - Paint

Warren, MI · On-site

The Center Manager is primarily responsible for leading plant operations for a center, utilizing Stellantis Industrial System (SIS) principles to achieve production and cost targets. The Center ...

Stefanini

Infrastructure Engineer

Dearborn, MI · On-site

$99K - $129K/yr

Experience Required:5+ years of experience in Network Operations Center (NOC) environments, focusing on incident and configuration management.Deep understanding of network infrastructure architecture ...

Old National Bank

Banking Center Manager

Battle Creek, MI · On-site

$60K - $121K/yr

Old National also offers a variety of Impact Network Groups led by team members who are passionate ... and efficient operation of the banking center including branch profit and loss; successful ...

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All JobsNetwork Operations Center JobsNetwork Operations Center Manager JobsNetwork Operations Center Manager Jobs in Michigan

Network Operations Center Manager information

See Michigan salary details

$19.2K

$88.6K

$127.7K

How much do network operations center manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for network operations center manager in Michigan is $88,618.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $99,400.00 per year, depending on experience, location, and employer.

What does a Network Operations Center (NOC) manager do?

A Network Operations Center (NOC) Manager oversees the team responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure. They ensure network systems run smoothly, manage incident responses, and coordinate repairs or upgrades to minimize downtime. NOC Managers also develop processes, train staff, and communicate with other IT departments to ensure network reliability and security. Their role is crucial for maintaining business continuity and supporting organizational IT needs.

How does a Network Operations Center (NOC) manager typically collaborate with other IT departments to ensure seamless network performance?

A NOC Manager plays a crucial role in coordinating with other IT departments such as security, infrastructure, and application teams to maintain optimal network performance. This often involves regular meetings to discuss upcoming changes, incidents, or upgrades, as well as joint troubleshooting during network outages or performance issues. Effective communication and collaboration are key, as the NOC Manager must ensure that all stakeholders are informed about network health and any potential risks. By fostering strong interdepartmental relationships, the NOC Manager helps create a proactive environment that minimizes downtime and enhances the organization's overall IT resilience.

What are the key skills and qualifications needed to thrive as a Network Operations Center manager, and why are they important?

To thrive as a Network Operations Center Manager, you need strong expertise in network infrastructure, incident management, and IT operations, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or CompTIA Network+ are highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and responding rapidly to network events. These skills ensure efficient network performance, minimize downtime, and maintain organizational productivity.

What is the difference between Network Operations Center Manager vs Network Engineer?

AspectNetwork Operations Center ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like Cisco CCNA, CCNP, or Network+ are commonRequires similar degrees and certifications such as CCNA, CCNP, or CompTIA Network+
Work EnvironmentLeads NOC teams, manages network monitoring, incident response, and operational proceduresDesigns, implements, and troubleshoots network infrastructure; works on network configuration and optimization
Industry UsageCommonly employed in large organizations, telecoms, and managed service providersFound across various industries including IT, telecommunications, and enterprise networks

The main difference is that the Network Operations Center Manager oversees the entire NOC team and operational processes, focusing on management and coordination. In contrast, the Network Engineer is hands-on, working directly on network design, configuration, and troubleshooting. Both roles require similar certifications and work environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Network Operations Center jobs in Michigan?

The most popular types of Network Operations Center jobs in Michigan are:

What are popular job titles related to Network Operations Center Manager jobs in Michigan?

For Network Operations Center Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Network Operations Center Manager jobs in Michigan look for?

The top searched job categories for Network Operations Center Manager jobs in Michigan are:

What cities in Michigan are hiring for Network Operations Center Manager jobs?

Cities in Michigan with the most Network Operations Center Manager job openings:

Network Operations Center Manager jobs near you
Infographic showing various Network Operations Center Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 13% Part Time, 3% Temporary, 3% Contract, and 2% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $88,618 per year, or $42.6 per hour.

Network Operations Director

RF Connect

Farmington Hills, MI • On-site

$83K - $112K/yr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

Company Description
RF Connect is a team of industry leaders transforming connectivity. We invest in our team, have fun, and give back to our community. We lead the way in the design, deployment, and support of high performance wireless networks and solutions. Our philosophy is simple - hire the best people, do the best work, and set the standard for the industry. Due to our growth and national expansion, we are currently seeking highly motivated, experienced, customer-oriented team members who are looking for an organization where they can make a major contribution and be an integral part of continued growth.
Job Description
We are seeking a highly motivated Network Operations Director to lead the overall performance, reliability, and operational excellence of RF Connect's Managed Services Network Operations Center (NOC). This leadership role oversees network monitoring, incident response, service assurance, and operational support across Radio Access Network (RAN), Packet Core, and Backhaul environments.
The Director will be responsible for maintaining high levels of network availability and customer satisfaction while ensuring service level commitments are achieved. In addition to operational leadership, this individual will serve as a senior customer-facing representative for key managed services accounts, participating in service reviews, escalations, and strategic customer discussions.
The ideal candidate possesses deep experience managing wireless network operations teams, strong technical expertise in cellular network infrastructure, and a demonstrated ability to lead customer-facing service organizations. Experience working for or supporting major wireless carriers such as AT&T, T-Mobile, Verizon, DISH Wireless, or similar mobile network operators is highly preferred.
To be successful in this role you should have prior business-to-business customer support experience, have a tenacious customer-focused attitude, and have a strong knowledge base in order to manage and grow our Managed Services portion of our business. In this role you will report to our General Manager of Operator Services in our Farmington Hills, MI headquarters office. This position is eligible for a hybrid work schedule with regular weekly travel to the headquarters office, as outlined in our Hybrid/Remote Work Policy. We will also consider remote applicants residing in the Dallas-Fort Worth metro area.
What You'll Do (responsibilities)
Network Operations Leadership & Infrastructure Management (approx. 70-80% of the role)
  • Lead all NOC operations supporting RAN, Packet Core, and Backhaul environments.
  • Manage network performance, availability, and service assurance activities.
  • Direct incident response, escalation management, and root-cause analysis efforts.
  • Establish and monitor operational KPIs, SLAs, and service metrics.
  • Drive continuous improvement initiatives and operational automation.
  • Oversee staffing, scheduling, performance management, and development of NOC personnel.
  • Partner with engineering teams on capacity planning, network optimization, and technology upgrades.
  • Ensure operational readiness for LTE, 5G, CBRS, private wireless, and IoT deployments.

Customer & Service Management (approx. 20-30% of the role)
  • Serve as the senior operational contact for managed services customers.
  • Participate in customer escalations and critical issue resolution.
  • Conduct periodic service reviews and operational business reviews.
  • Communicate network performance and service metrics to customers.
  • Support customer retention and growth through exceptional service delivery.
  • Collaborate with Sales and Operations leadership on customer satisfaction initiatives.

Qualifications
Experience You Have
  • 8+ years of telecommunications industry experience in IT, telecommunications, or managed services operations.
  • 5+ years managing NOC, service assurance, network operations, or managed services teams.
  • Demonstrated experience supporting cellular wireless networks, including RAN, Packet Core, and Backhaul environments.
  • Experience leading 24x7 operational support organizations.
  • Experience managing customer-facing service delivery and escalation processes.
  • Experience with AT&T, T-Mobile, Verizon, DISH Wireless, UScellular, Ericsson, Nokia, Samsung, Mavenir, or similar wireless carrier/vendor environments, highly preferred.
  • Experience supporting LTE, 5G, CBRS, private wireless, or neutral host networks, highly preferred.

Technical Skills You Have
  • Knowledge of telecommunications infrastructure, networking, managed services environments, 3GPP, RAN, Packet Core, etc.
  • Experience with network monitoring tools, Remote Monitoring & Management (RMM) platforms, and ticketing systems.
  • Familiarity with network performance metrics, incident management, and service level management.

Core Competencies
  • Network Operations Management
  • Managed Services Delivery
  • SLA Management
  • Incident Management
  • Client Relationship Management
  • Telecommunications Infrastructure
  • Network Monitoring and Performance Optimization
  • Technical Account Management
  • Cross-functional Leadership
  • Project Management
  • Data-driven decision making

Educational/Vocational Training You Have
  • Bachelor's degree (or higher) in electrical engineering, computer science, or related field, or an equivalent combination of experience, certifications, or other technical training.
  • Any relevant certifications are a plus.

Environmental/Physical Demands
  • Must be capable of lifting within regulatory limits
  • This position sometimes operates in commercial construction sites, hospitals, and occupied commercial & government buildings. Some activities require the use of a ladder or lift and standing or walking for extended periods of time. When in the office uses standard office equipment such as computers, phones, photocopiers, etc.

Additional Information
Job Type: Full-time
Job Location: Farmington Hills, MI, USA or Dallas-Fort Worth, TX, Metro area; only US-based candidates with US work authorization considered, no outside recruiters
Education Level: 4-year college degree (or equivalent)
Travel: Occasional national travel required, as needed to support the business/department & customer site locations
Compensation Package
  • Competitive, commensurate with experience
  • Health benefits
  • HSA w/ company matching
  • 401k w/ company matching
  • PTO w/ rollover

All of your information will be kept confidential according to EEO guidelines.
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