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Network Operations Center Manager Jobs in Michigan

Oakgov

Network Operations Manager - IT

Waterford, MI · Hybrid

$144K - $193K/yr

Manages and ensures optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, firewalls and so on. * Ensures fiber plans are maintained in cost effective ...

Veterinary United

Call Center Manager

New Baltimore, MI · On-site

As Call Center Manager, you own the client-communication experience for the network -- leading and developing the call center team, partnering with Site Leaders and Operations, standardizing how ...

New

Old National Bank

Banking Center Manager

Battle Creek, MI · On-site

$60K - $121K/yr

Old National also offers a variety of Impact Network Groups led by team members who are passionate ... and efficient operation of the banking center including branch profit and loss; successful ...

Old National Bank

Banking Center Manager

Battle Creek, MI · On-site

$60K - $121K/yr

Old National also offers a variety of Impact Network Groups led by team members who are passionate ... and efficient operation of the banking center including branch profit and loss; successful ...

Matrix Human Services

CENTER MANAGER

Detroit, MI · On-site

$75K/yr

The Center Manager is responsible for the daily oversight of center operations, including assuring compliance with standards established to assure a high-quality program. This includes a strong ...

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$19.2K

$88.6K

$127.7K

How much do network operations center manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for network operations center manager in Michigan is $88,618.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $99,400.00 per year, depending on experience, location, and employer.

What is the difference between Network Operations Center Manager vs Network Engineer?

AspectNetwork Operations Center ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like Cisco CCNA, CCNP, or Network+ are commonRequires similar degrees and certifications such as CCNA, CCNP, or CompTIA Network+
Work EnvironmentLeads NOC teams, manages network monitoring, incident response, and operational proceduresDesigns, implements, and troubleshoots network infrastructure; works on network configuration and optimization
Industry UsageCommonly employed in large organizations, telecoms, and managed service providersFound across various industries including IT, telecommunications, and enterprise networks

The main difference is that the Network Operations Center Manager oversees the entire NOC team and operational processes, focusing on management and coordination. In contrast, the Network Engineer is hands-on, working directly on network design, configuration, and troubleshooting. Both roles require similar certifications and work environments, but their responsibilities differ in scope and focus.

How does a Network Operations Center (NOC) Manager typically collaborate with other IT departments to ensure seamless network performance?

A NOC Manager plays a crucial role in coordinating with other IT departments such as security, infrastructure, and application teams to maintain optimal network performance. This often involves regular meetings to discuss upcoming changes, incidents, or upgrades, as well as joint troubleshooting during network outages or performance issues. Effective communication and collaboration are key, as the NOC Manager must ensure that all stakeholders are informed about network health and any potential risks. By fostering strong interdepartmental relationships, the NOC Manager helps create a proactive environment that minimizes downtime and enhances the organization's overall IT resilience.

What does a Network Operations Center (NOC) Manager do?

A Network Operations Center (NOC) Manager oversees the team responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure. They ensure network systems run smoothly, manage incident responses, and coordinate repairs or upgrades to minimize downtime. NOC Managers also develop processes, train staff, and communicate with other IT departments to ensure network reliability and security. Their role is crucial for maintaining business continuity and supporting organizational IT needs.

What are the key skills and qualifications needed to thrive as a Network Operations Center Manager, and why are they important?

To thrive as a Network Operations Center Manager, you need strong expertise in network infrastructure, incident management, and IT operations, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or CompTIA Network+ are highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and responding rapidly to network events. These skills ensure efficient network performance, minimize downtime, and maintain organizational productivity.
What are the most commonly searched types of Network Operations Center jobs in Michigan? The most popular types of Network Operations Center jobs in Michigan are:
What are popular job titles related to Network Operations Center Manager jobs in Michigan? For Network Operations Center Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Network Operations Center Manager jobs in Michigan look for? The top searched job categories for Network Operations Center Manager jobs in Michigan are:
Network Operations Center Manager jobs near you
Prin Network Operations Center Analyst

Prin Network Operations Center Analyst

Consumers Energy Company

Jackson, MI • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Consumers Energy rating

8.2

Company rating: 8.2 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

23rd of 50 rated energy and utility

Job description

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. 

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).   

General Summary of Job Responsibilities

The Principal Network Operations Center (NOC) Analyst is responsible for leading IT incident response efforts, coordinating issue resolution, and driving problem management initiatives. This role includes advanced technical troubleshooting, mentoring junior NOC analysts, and collaborating with engineering teams to optimize infrastructure performance. Additional responsibilities include developing technical documentation, advancing strategic initiatives, and serving as the primary escalation point for complex issues. The individual in this role possesses extensive expertise across multiple IT domains-including network administration-and demonstrates the ability to communicate effectively with stakeholders at all levels of technical proficiency.

#LI-TR1

Essential Duties and Responsibilities
  • Leads the organization's Incident and Problem Management programs by establishing standards, ensuring compliance, and driving process improvements across all teams.
  • Coordinates IT efforts to assess outage risks, strengthen infrastructure resilience in partnership with platform owners, and implement monitoring enhancements to increase service reliability.
  • Leads incident triage and root cause analysis by applying deep knowledge of IT infrastructure dependencies, monitoring tools, and application behavior to correlate events, resolve cascading impacts, and prevent recurrence.
  • Serves as the primary escalation point for the NOC, facilitating the resolution of complex technical issues through expert-level troubleshooting and guidance.
  • Develops and maintains monitoring thresholds for core infrastructure platforms, ensuring scalability and resilience across onpremises and cloud environments.
  • Acts as a key stakeholder with application owner teams to identify, design, and operationalize monitoring improvements that strengthen proactive detection of technology issues.
  • Collaborates with engineering teams to coordinate and implement network changes and performance enhancements.
  • Independently fulfills both standard and nonstandard service requests as defined by the Network Operations Center.
  • Tracks and assesses team performance against established KPIs, implementing corrective actions as needed.
  • Creates and maintains operational documentation, knowledge base articles, and detailed troubleshooting guides for the Network Operations team.
  • Mentors and coaches junior NOC analysts, fostering a culture of continuous learning, accountability, and professional development.
  • Stays current on emerging IT technologies and evolving security threats, providing leadership with actionable insights and recommendations.
  • Performs other duties as assigned.
Knowledge/Skills/Abilities
  • Extensive knowledge of enterprise network technologies, including DNS, DHCP, TCP/IP, routing, switching, VPN, Layer 7 firewalls, packet capture analysis, authentication protocols, and general system administration.
  • Extensive knowledge of enterprise compute technologies, including cloud computing, directory services, virtualization, Microsoft Windows operating systems, and Linux operating systems.
  • Working knowledge of the ITIL framework and its application within an enterprise environment.
  • Familiarity with the NIMS-defined Incident Command System (ICS) and the ability to apply its concepts during coordinated crisis response.
  • Strong leadership and communication skills, with the ability to explain complex technical issues to diverse audiences, including senior leadership.
  • Ability to teach technical concepts and coach junior team members in alignment with company culture and values.
  • Demonstrates strong teamwork and exemplifies humility, drive, and interpersonal effectiveness.
  • Ability to perform effectively under pressure while managing multiple priorities simultaneously.
  • Strong analytical and critical-thinking abilities with exceptional attention to detail.
  • Ability to work outside standard business hours-including nights and weekends-and participate in an on-call rotation.
Education/Experience
  • Bachelor's degree in Information Technology, Computer Science, or a related field and seven (7) or more years of experience in Network Operations, Infrastructure Operations, System Administration, or a related IT role
    • [OR] Associate's degree in Information Technology, Computer Science, or a related field and nine (9) or more years of experience in Network Operations, Infrastructure Operations, System Administration, or a related IT role
    • [OR] High School Diploma/GED and eleven (11) or more years of experience in Network Operations, Infrastructure Operations, System Administration, or a related IT role

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

  • Competitive compensation packages
  • Medical, Dental and Vision
  • 401k with company match
  • Paid parental leave
  • Up to 13 paid Holidays
  • Paid time off
  • Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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