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Director Of Network Operations Jobs in Michigan (NOW HIRING)

RF Connect

Network Operations Director

Farmington Hills, MI · On-site

$83K - $112K/yr

Company Description RF Connect is a team of industry leaders transforming connectivity. We invest ... We are seeking a highly motivated Network Operations Director to lead the overall performance ...

Ezee Fiber

Director, Operations

Troy, MI

As the Director of Operations, this role is responsible for driving the operational and strategic ... In-depth understanding of fiber-optic network operations and industry best practices across ...

Ezee Fiber

Director, Operations

Troy, MI

JOB SUMMARYAs the Director of Operations, this role is responsible for driving the operational and ... In-depth understanding of fiber-optic network operations and industry best practices across ...

MOKA

Director of Operations

Wyoming, MI · On-site

The Director of Operations provides strategic and day-to-day leadership for MOKA's administrative and operational functions. This role oversees Finance, Information Technology, Property/Facilities ...

MOKA

Director of Operations

Wyoming, MI · On-site +1

The Director of Operations provides strategic and day-to-day leadership for MOKA's administrative and operational functions. This role oversees Finance, Information Technology, Property/Facilities ...

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All JobsOf Network Operations JobsDirector Of Network Operations JobsDirector Of Network Operations Jobs in Michigan

Director Of Network Operations information

See Michigan salary details

$29.6K

$93.9K

$156.5K

How much do director of network operations jobs pay per year?

As of Aug 5, 2026, the average yearly pay for director of network operations in Michigan is $93,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $118,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of network operations, and why are they important?

To thrive as a Director Of Network Operations, you need a deep understanding of network infrastructure, operations management, and a relevant bachelor's degree, often complemented by several years of leadership experience. Familiarity with network monitoring tools (like SolarWinds or Nagios), ITIL frameworks, and certifications such as CCNP or CISSP are typically required. Excellent leadership, strategic thinking, and communication skills are crucial for managing teams and collaborating with stakeholders. These capabilities are vital to ensure robust network performance, rapid issue resolution, and alignment with organizational goals.

What are some common challenges a director of network operations faces when managing large-scale network infrastructures?

Directors of Network Operations often encounter challenges related to maintaining network reliability and scalability, especially as organizations grow or adopt new technologies. Balancing the demands of uptime, security, and performance requires constant monitoring and quick decision-making. Additionally, managing cross-functional teams and aligning network strategies with business objectives can be complex, requiring strong communication and leadership skills. Staying updated with emerging technologies and regulatory requirements is also essential to ensure the network remains robust and compliant.

What is the difference between Director Of Network Operations vs Network Manager?

AspectDirector Of Network OperationsNetwork Manager
ResponsibilitiesOversees overall network strategy, large-scale infrastructure, and cross-departmental coordinationManages daily network operations, troubleshooting, and team supervision
CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like CCNP or CISSPOften requires similar certifications and experience in network management
Work EnvironmentStrategic planning, executive meetings, high-level decision makingOperational tasks, team management, technical problem-solving

The main difference is that the Director Of Network Operations focuses on strategic oversight and long-term planning, while the Network Manager handles daily network management and technical issues. Both roles require relevant certifications and experience, but their scope and focus differ significantly.

What are popular job titles related to Director Of Network Operations jobs in Michigan? For Director Of Network Operations jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Director Of Network Operations jobs in Michigan look for? The top searched job categories for Director Of Network Operations jobs in Michigan are:
What cities in Michigan are hiring for Director Of Network Operations jobs? Cities in Michigan with the most Director Of Network Operations job openings:
Director Of Network Operations jobs near you
Infographic showing various Director Of Network Operations job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $93,854 per year, or $45.1 per hour.

Network Operations Director

RF Connect

Farmington Hills, MI • On-site

$83K - $112K/yr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Company Description
RF Connect is a team of industry leaders transforming connectivity. We invest in our team, have fun, and give back to our community. We lead the way in the design, deployment, and support of high performance wireless networks and solutions. Our philosophy is simple - hire the best people, do the best work, and set the standard for the industry. Due to our growth and national expansion, we are currently seeking highly motivated, experienced, customer-oriented team members who are looking for an organization where they can make a major contribution and be an integral part of continued growth.
Job Description
We are seeking a highly motivated Network Operations Director to lead the overall performance, reliability, and operational excellence of RF Connect's Managed Services Network Operations Center (NOC). This leadership role oversees network monitoring, incident response, service assurance, and operational support across Radio Access Network (RAN), Packet Core, and Backhaul environments.
The Director will be responsible for maintaining high levels of network availability and customer satisfaction while ensuring service level commitments are achieved. In addition to operational leadership, this individual will serve as a senior customer-facing representative for key managed services accounts, participating in service reviews, escalations, and strategic customer discussions.
The ideal candidate possesses deep experience managing wireless network operations teams, strong technical expertise in cellular network infrastructure, and a demonstrated ability to lead customer-facing service organizations. Experience working for or supporting major wireless carriers such as AT&T, T-Mobile, Verizon, DISH Wireless, or similar mobile network operators is highly preferred.
To be successful in this role you should have prior business-to-business customer support experience, have a tenacious customer-focused attitude, and have a strong knowledge base in order to manage and grow our Managed Services portion of our business. In this role you will report to our General Manager of Operator Services in our Farmington Hills, MI headquarters office. This position is eligible for a hybrid work schedule with regular weekly travel to the headquarters office, as outlined in our Hybrid/Remote Work Policy. We will also consider remote applicants residing in the Dallas-Fort Worth metro area.
What You'll Do (responsibilities)
Network Operations Leadership & Infrastructure Management (approx. 70-80% of the role)
  • Lead all NOC operations supporting RAN, Packet Core, and Backhaul environments.
  • Manage network performance, availability, and service assurance activities.
  • Direct incident response, escalation management, and root-cause analysis efforts.
  • Establish and monitor operational KPIs, SLAs, and service metrics.
  • Drive continuous improvement initiatives and operational automation.
  • Oversee staffing, scheduling, performance management, and development of NOC personnel.
  • Partner with engineering teams on capacity planning, network optimization, and technology upgrades.
  • Ensure operational readiness for LTE, 5G, CBRS, private wireless, and IoT deployments.

Customer & Service Management (approx. 20-30% of the role)
  • Serve as the senior operational contact for managed services customers.
  • Participate in customer escalations and critical issue resolution.
  • Conduct periodic service reviews and operational business reviews.
  • Communicate network performance and service metrics to customers.
  • Support customer retention and growth through exceptional service delivery.
  • Collaborate with Sales and Operations leadership on customer satisfaction initiatives.

Qualifications
Experience You Have
  • 8+ years of telecommunications industry experience in IT, telecommunications, or managed services operations.
  • 5+ years managing NOC, service assurance, network operations, or managed services teams.
  • Demonstrated experience supporting cellular wireless networks, including RAN, Packet Core, and Backhaul environments.
  • Experience leading 24x7 operational support organizations.
  • Experience managing customer-facing service delivery and escalation processes.
  • Experience with AT&T, T-Mobile, Verizon, DISH Wireless, UScellular, Ericsson, Nokia, Samsung, Mavenir, or similar wireless carrier/vendor environments, highly preferred.
  • Experience supporting LTE, 5G, CBRS, private wireless, or neutral host networks, highly preferred.

Technical Skills You Have
  • Knowledge of telecommunications infrastructure, networking, managed services environments, 3GPP, RAN, Packet Core, etc.
  • Experience with network monitoring tools, Remote Monitoring & Management (RMM) platforms, and ticketing systems.
  • Familiarity with network performance metrics, incident management, and service level management.

Core Competencies
  • Network Operations Management
  • Managed Services Delivery
  • SLA Management
  • Incident Management
  • Client Relationship Management
  • Telecommunications Infrastructure
  • Network Monitoring and Performance Optimization
  • Technical Account Management
  • Cross-functional Leadership
  • Project Management
  • Data-driven decision making

Educational/Vocational Training You Have
  • Bachelor's degree (or higher) in electrical engineering, computer science, or related field, or an equivalent combination of experience, certifications, or other technical training.
  • Any relevant certifications are a plus.

Environmental/Physical Demands
  • Must be capable of lifting within regulatory limits
  • This position sometimes operates in commercial construction sites, hospitals, and occupied commercial & government buildings. Some activities require the use of a ladder or lift and standing or walking for extended periods of time. When in the office uses standard office equipment such as computers, phones, photocopiers, etc.

Additional Information
Job Type: Full-time
Job Location: Farmington Hills, MI, USA or Dallas-Fort Worth, TX, Metro area; only US-based candidates with US work authorization considered, no outside recruiters
Education Level: 4-year college degree (or equivalent)
Travel: Occasional national travel required, as needed to support the business/department & customer site locations
Compensation Package
  • Competitive, commensurate with experience
  • Health benefits
  • HSA w/ company matching
  • 401k w/ company matching
  • PTO w/ rollover

All of your information will be kept confidential according to EEO guidelines.
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