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Network Operations Center Engineer Jobs (NOW HIRING)

ProInfoNet

Network Operations Center Manager

Bangor, ME · On-site

$86K - $115K/yr

... Network Operations Center at our Bangor, Maine location. This on-site leadership role oversees ... Work directly alongside engineers to troubleshoot complex routing, switching, and transport issues

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$50.5K

$119.3K

$161.5K

How much do network operations center engineer jobs pay per year?

As of Jun 6, 2026, the average yearly pay for network operations center engineer in the United States is $119,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $161,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Operations Center Engineer, and why are they important?

To thrive as a Network Operations Center Engineer, you need a solid understanding of networking protocols, troubleshooting, and system monitoring, typically supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network management tools, ticketing systems, and monitoring platforms such as SolarWinds, Nagios, or Splunk is essential. Strong analytical thinking, attention to detail, and effective communication skills help you respond quickly to incidents and work efficiently within a team. These competencies are vital for ensuring network uptime, minimizing disruptions, and maintaining organizational productivity.

What is the difference between Network Operations Center Engineer vs Network Support Specialist?

AspectNetwork Operations Center EngineerNetwork Support Specialist
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work Environment24/7 NOC, monitoring and managing network infrastructureHelp desk, troubleshooting user issues, on-site or remote support
Industry UsageTelecom, ISPs, large enterprisesSmall to medium businesses, IT service providers

The Network Operations Center Engineer and Network Support Specialist roles share certifications and work environments focused on network management. However, NOC Engineers typically handle ongoing network monitoring, incident response, and infrastructure management in large organizations, while Network Support Specialists focus on troubleshooting and resolving user or client network issues, often in smaller settings.

What are some common challenges faced by Network Operations Center Engineers, and how are they typically addressed?

Network Operations Center (NOC) Engineers often encounter challenges such as managing high volumes of alerts, troubleshooting complex network issues under time pressure, and coordinating with multiple teams to resolve incidents. These challenges are typically addressed by following standardized incident response protocols, utilizing advanced monitoring tools, and participating in regular training to stay updated with the latest technologies. Additionally, strong communication skills and effective collaboration with other IT departments are crucial for resolving issues efficiently and minimizing downtime.

What does a Network Operations Center (NOC) Engineer do?

A Network Operations Center (NOC) Engineer is responsible for monitoring, maintaining, and troubleshooting network systems to ensure optimal performance and uptime. They handle network issues, respond to outages or alerts, and often work with other IT teams to resolve complex problems. NOC Engineers also perform routine maintenance, apply updates, and document incidents to help prevent future issues. Their role is critical in supporting business continuity and minimizing network downtime.
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Network Operations Center Engineer jobs near you
Infographic showing various Network Operations Center Engineer job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $119,285 per year, or $57.3 per hour.
Network Operations Center (NOC) Manager

Network Operations Center (NOC) Manager

ProInfoNet

Bangor, ME • On-site

$86K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

ProInfoNet is seeking an experienced operations leader to oversee our Network Operations Center (NOC) in Bangor, Maine. This onsite leadership role is responsible for managing daily operations, supporting team performance, ensuring service delivery excellence, and maintaining a stable, responsive support environment across complex network systems, including infrastructure supporting the New England Telehealth Consortium.

This role is ideal for a strong people and operations leader who thrives in fast-paced technical environments. While technical aptitude and operational understanding are important, success in this role depends heavily on leadership, communication, accountability, process management, and team development.

What You Will Do

  • Lead, coach, and develop a high-performing 24/7 Network Operations Center team
  • Oversee staffing coverage, scheduling, workload balancing, and day-to-day operational performance
  • Support employee development, accountability, and performance management
  • Serve as an escalation leader during major incidents and help coordinate response efforts across teams
  • Ensure strong communication, documentation, escalation procedures, and operational consistency
  • Monitor service delivery metrics, incident trends, and KPI reporting
  • Partner closely with Engineering, Project Management, and Sales teams to support successful deployments and operational readiness
  • Drive process improvement initiatives that strengthen efficiency, service quality, and customer experience
  • Maintain working knowledge of supported network environments and collaborate with technical teams on escalations when needed
  • Participate in an on-call leadership rotation

What You Bring

  • Previous experience leading teams in a network operations, technical support, IT operations, service desk, telecom, healthcare operations, managed services, or similar operational environment
  • Strong leadership, communication, and organizational skills
  • Experience managing team performance, priorities, escalations, and operational workflows
  • Ability to lead calmly and effectively in fast-paced or high-pressure situations
  • Technical aptitude and the ability to work effectively alongside engineering teams
  • Experience improving processes, documentation, and operational consistency
  • Comfortable overseeing technical operations without needing to be the most senior engineer in the room

Preferred Qualifications

  • Experience in 24/7 operational environments
  • Exposure to network operations, infrastructure support, telecom, or managed services environments
  • Familiarity with monitoring platforms such as PRTG, SolarWinds, or LogicMonitor
  • Experience supporting highly available or mission-critical systems
  • Technical certifications such as CCNP, JNCIP, or similar are a plus, but not required

Why You'll Love Working Here

ProInfoNet is a mission-driven IT consulting firm dedicated to strengthening connectivity and supporting communities across Maine and beyond. Our work combines technical expertise with purpose, helping organizations design, build, and maintain systems that make a difference.

You'll join a close-knit team that values collaboration, professional growth, and work-life balance. We believe great work starts with great people, and our culture reflects that. We’re committed to helping each other succeed while making a lasting difference for the clients and communities we serve.

Benefits Include

  • Competitive wages based on experience and qualifications
  • Generous paid time off and holiday schedule
  • 85% company-paid health insurance coverage
  • 50% company-paid dental and vision insurance
  • Company-paid short-term disability insurance
  • Company-paid identity protection coverage
  • Great retirement plan with a generous company contribution

Company Description

Founded in 1995, ProInfoNet is an independent IT consulting firm that helps organizations navigate broadband, healthcare connectivity, network infrastructure, and strategic planning needs. Our team works across sectors to design, implement, and manage solutions that are scalable, cost-effective, and aligned with your long-term goals. From advising state broadband offices to supporting healthcare network design and expansion, we act as a trusted partner every step of the way