Cisco Tac Jobs (NOW HIRING)

Description

Daltile is seeking a Cisco Webex Calling Engineer to support its transition from an on-premises CUCM environment to Webex Calling. This person will help administer, migrate, configure, and troubleshoot Daltile’s cloud calling environment through Webex Control Hub. The engineer will support user and device migrations, locations, phone numbers, calling features, PSTN connectivity, Local Gateways, number porting, Cisco endpoints, and enterprise voice troubleshooting. The ideal candidate has personally participated in a CUCM-to-Webex Calling migration and understands how to maintain reliable calling services during coexistence, cutover, and post-migration support. Responsibilities Administer Webex Calling through Webex Control Hub. Support Daltile’s migration from CUCM to Webex Calling. Configure Webex Calling users, locations, licenses, numbers, devices, and workspaces. Configure calling features such as auto attendants, hunt groups, call queues, voicemail, schedules, and calling permissions. Provision and register Cisco desk phones, Webex devices, and soft clients. Support number porting, carrier coordination, migration waves, cutovers, and post-migration stabilization. Configure and troubleshoot PSTN connectivity through Local Gateway, Cloud Connected PSTN, Cisco Calling Plans, or Premises-Based PSTN. Support CUBE, SIP trunks, dial peers, codecs, certificates, and enterprise dial plans. Maintain interoperability between CUCM and Webex Calling during the migration. Troubleshoot inbound and outbound calls, registration, provisioning, one-way audio, dropped calls, call quality, routing, and caller-ID issues. Use Control Hub analytics, troubleshooting data, logs, SIP traces, and Cisco tools to perform root-cause analysis. Support E911 configuration and validate location-specific emergency-calling requirements. Coordinate with networking teams, telecom carriers, Cisco TAC, and business stakeholders. Develop migration documentation, configuration standards, testing plans, support procedures, and knowledge-transfer materials. Provide onsite support for deployments and cutovers when required.

Skills

Cisco Webex Calling, Webex Control Hub administration, CUCM-to-Webex Calling migrations, PSTN and Local Gateway configuration, Enterprise voice troubleshooting, Cisco voice and collaboration, Cisco Unified Communications Manager, Cisco Unified Border Element, Webex Calling Dedicated Instance, Webex Calling Multi-Tenant, Webex App, Webex Meetings, Webex Contact Center, Webex room and desk devices, Cisco 6800, 7800, and 8800 Series phones, Cisco VG400 or analog gateways, Cisco Unity Connection, Webex Directory Connector, Azure AD/Entra ID integration, Single sign-on and SCIM, Control Hub analytics and troubleshooting, E911, RedSky, or Intrado, Number porting and carrier coordination, Cisco TAC experience, CCNA Collaboration or CCNP Collaboration

Top Skills Details

Cisco Webex Calling,Webex Control Hub administration,CUCM-to-Webex Calling migrations,PSTN and Local Gateway configuration,Enterprise voice troubleshooting,Cisco voice and collaboration

Additional Skills & Qualifications

Recent hands-on Webex Calling experience is required; experience limited to Webex Meetings is not sufficient. Must have direct experience administering Webex Calling through Control Hub. Must understand enterprise PSTN connectivity and SIP-based voice routing. Previous participation in a CUCM-to-Webex Calling migration is strongly preferred. Experience with Local Gateway and CUBE is strongly preferred. Must be comfortable supporting both cloud calling and the remaining CUCM environment during migration. Strong troubleshooting, documentation, and communication skills are required. Cisco certifications are preferred but not required.

Experience Level

Intermediate Level

This is a Contract position based out of Dallas, TX.

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Dallas,TX.

This position is anticipated to close on Aug 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.