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Company Description

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client's requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.
We strongly believe:
" If something cannot be measured, it cannot be managed. "
TEKWISSEN measures all of these processes and applies corrective interventions to manage the quality process at its core.
We are an Equal Employment Opportunity Employer M/F/V/D
Recognitions:
2015 -America's Fastest Growing Company by Inc.com
2015- SPARK FastTrack Award from Ann Arbor SPARK
2015 -Honoree of Diversity Focused Company by Corp! Magazine
2014- America's Fastest Growing Company by Inc.com
2014- Michigan 50 Companies to Watch
2014 - DiSciTech Award in Technology by Corp! Magazine
2014- DiSciTech TECHNOLOGY Company of the year by Corp! Magazine
2014- SPARK FastTrack Award from Ann Arbor SPARK
Specialties:
Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation &Administration

Job Description

Sr. Network Engineer (VoIP)
Senior Engineer (L3)
Glen Mills, PA
6 months
VoIP Engineer
The ideal VoIP Engineer will have extensive experience in the entire Cisco UC stack, including both server and router-based platforms, methodical, advanced troubleshooting and remediation skills and is comfortable supporting a diverse, complex, 150+ site, 13,000+ user, global environment.
Description / Daily Duties:
    Maintaining the operational state of a 24/7 365 Global voice network
    Work assigned tickets from start to finish, communicating clearly with the end user and verifying resolution on first contact whenever possible.  
    Monitor health of the environment using best practices and industry standard tools (RTMT, SolarWinds, IPSLA & Netflow monitoring/management, etc.), and respond to issues proactively.
    Display excellent troubleshooting skills with a focus on root cause and prevention
    Engage in project activity with global and regional contacts including site implementations of various flavors, dial-plan integrations, feature enablement, etc.
    Engage effectively in vendor-meet situations in order to integrate third party platforms, incorporate external PBXs into the corporate dial plan, etc.
    Maintain a clean, consistent and standardized UC environment, adhering to naming conventions, numbering conventions, and established documentation practices.
    Create and maintain environment documentation, including working in Visio to create logical and topographical diagrams, using Word or Excel to document critical configuration elements, etc.
    Engage Cisco TAC, when required, to resolve issues.
    Work effectively with other silos to identify and resolve interrelated issues (i.e. a security policy preventing RTP from passing)
    Understand and adhere to corporate Change Control and governance policies.
    Design, implement and maintain UCCX Contact Center scripts and workflows, including troubleshooting and debugging errant scripts.
    Engage with ISPs and PSTN providers globally to resolve related issues.
Required Qualifications:
    5+ years of experience designing, configuring, and implementing enterprise-class VoIP and TDM-based voice networks
    Expert-level experience with voice and data products including Cisco Unified Communications Manager, Unity Connection, Contact Center Express, Unified Presence, Calabrio Quality Management Cisco Voice Gateways, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality, VoIP troubleshooting tools, Cisco routers and Cisco switches.
    Understanding of VOIP protocols, standards and codecs such as: SIP, H.323, Q.931, SCCP, RTP, QoS, G.711, G.729, T.38, etc.
    Extensive experience with carriers and SIP trunking.
    Experience implementing QoS/CoS policies and priority queuing on both WAN & LAN
    Understanding of enterprise architectures, routing, and transport protocols including BGP, EIGRP and OSPF.
Preferred Qualifications:
    Industry certifications such as CCIE, CCNP, CCVP
    Experience with video conferencing systems
    Experience designing, configuring and troubleshooting large enterprise MPLS converged (voice, video & data) networks
    Experience with Microsoft Skype for Business enterprise integration for collaboration
    Highly autonomous, very detail oriented with excellent analytical skills.
    Excellent written and verbal communication skills and an ability to interact efficiently with peers, customers and vendors
    The desire and ability to work in a fast paced, collaborative environment is essential.
    At least five years relevant experience in a large-scale network operations environment is preferred.
    Effective prioritization and time management.
Other Qualifications & Responsibilities:
    Must be willing to support off-hours from time to time both planned and unplanned.
    Experience dealing with customers during problem resolution and operating effectively under pressure.

Additional Information

Thanks & Regards
Swati
swati(dot)p(at)tekwissen(dot)com
734-418-0097