Network Operations Center Engineer Jobs in Raleigh, NC

Summary

The Senior Network Engineer provides technical leadership and deep hands-on expertise in Cisco and multi-cloud networking to design, implement, operate, and continuously improve the organization’s network infrastructure. This role leads complex initiatives across LAN/WAN/SD-WAN, cloud connectivity, and network security, ensuring scalable, secure, and highly available services. The Senior Network Engineer owns key aspects of network architecture, standards, monitoring strategy, capacity planning, and lifecycle management, and serves as a subject-matter expert (SME) partnering with infrastructure, security, and application teams to enable reliable hybrid and multi-cloud integrations.

Why Jewelers Mutual

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.
As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.
We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

What You'll Do

• Lead the architecture, design, and implementation of complex Cisco-based networks that are scalable, secure, resilient, and compliant with industry best practices and organizational standards.
• Act as a senior technical escalation point for complex incidents; drive root cause analysis, corrective actions, and long-term improvements to prevent recurrence.
• Define, implement, and continuously improve proactive monitoring, alerting, and observability (coverage, thresholds, event correlation, and response runbooks) to detect and resolve issues quickly.
• Own and maintain network architecture artifacts including network diagrams, standards, configuration baselines, and security documentation; ensure documentation is current and audit-ready.
• Lead network lifecycle management, including patching, upgrades, and replacement planning; develop implementation plans that minimize risk and business impact.
• Design and support multi-cloud and hybrid connectivity patterns (private/public/hybrid), partnering with cloud and security teams to ensure consistent standards and secure integration.
• Implement, operate, and optimize network services including firewalls, VPNs, IDS/IPS, SDA, Viptela SD-WAN, VLANs, and load balancers; ensure high availability and secure configurations.
• Develop and enforce network standards and operational practices, including change management, configuration management, and automation where appropriate.
• Provide technical guidance and mentorship to other team members; review designs/changes for quality, security, and alignment to standards.
• Evaluate emerging network and cloud technologies; create recommendations and lead adoption efforts that improve performance, reliability, security, and operational efficiency.
• Jewelers Mutual is seeking an experienced, detail-oriented Change Management Analyst to serve as a key contributor to our IT change governance and major incident review practices. This role owns the facilitation and administration of the Change Advisory/Approval Board (CAB), leads After Action Reviews (AARs) and Root Cause Analyses (RCAs) for significant incidents, and develops reporting that enables continuous improvement across Technology.
• The ideal candidate brings a strong understanding of change management best practices (ITIL or equivalent), excellent facilitation and communication skills, and the ability to partner effectively with both technical and business stakeholders.

What You'll Bring 

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent combination of education and experience).
• Minimum of 7–10 years of progressive IT experience, including 5+ years in network engineering/administration supporting enterprise environments.
• Demonstrated experience designing and operating complex, highly available LAN/WAN and data center networks in a regulated or high-availability setting.
• Strong practical experience with Cisco enterprise networking (routing/switching, SDA, Viptela SD-WAN) including architecture decisions, configuration standards, and operational support.
• Strong understanding of networking protocols and technologies, including TCP/IP, BGP, OSPF, QoS, VOIP, VLANs, MPLS, SD-WAN, and load balancing.
• Hands-on experience with network security concepts and technologies, including firewalls, VPNs, IDS/IPS, segmentation, and secure remote access.
• Proven experience with multi-cloud and hybrid connectivity (AWS, Azure, and/or Google Cloud), including network design patterns, connectivity options, routing, security controls, and operational troubleshooting.
• Experience establishing and improving monitoring/alerting and observability practices (coverage, tuning, and actionable alerting). Familiarity with LogicMonitor or similar monitoring platforms preferred.
• Ability to lead technical work end-to-end: requirements intake, design, change planning, implementation, validation, documentation, and operational handoff.
• Strong troubleshooting skills with a structured approach to incident response and root cause analysis, including documenting corrective/preventative actions.
• Strong communication skills; able to influence standards and partner effectively across infrastructure, cloud, security, and application teams.
• Flexibility to travel up to 15%, as needed.

Nice to Have

• ITIL v3 or v4 Foundation certification (or higher).
• Experience with ITSM platforms such as ServiceNow, Freshservice, Jira Service Management, or similar.
• Familiarity with hybrid cloud environments (AWS, Azure, GCP) and modern DevOps/CI/CD practices.
• Experience with reporting and visualization tools (e.g., Power BI, Tableau) and/or building dashboards for operational metrics.
• Background in infrastructure, operations, engineering, or technical support—enabling credibility and effectiveness with technical teams.
• Experience supporting compliance and audit activities related to change management controls.
• CCNP preferred (CCNA minimum preferred); equivalent advanced experience considered.
• Cloud certifications preferred (e.g., AWS Advanced Networking, Azure Network Engineer Associate, Google Professional Cloud Network Engineer or similar).

 

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.