Network Operations Center Engineer Jobs in Raleigh, NC

Segra is searching for a qualified and experienced Network Provisioning Engineer to join us in a full-time capacity in one of our Segra offices.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in one of the Segra offices, with flexibility to work remotely two (2) days each week.

Role Overview:

This position provides in-depth support for the SEGRA Networks, IP, and Ethernet Networks. The Network Provisioning Engineer will have knowledge of commonly used concepts, practices, and procedures within one of the functional areas of the organization, identified in the Skill Discipline Matrix provided below.

Required Qualifications:

• Must have prior experience with E-Line and ELAN doing tasks such as provisioning, testing, and/or troubleshooting via CLI.
• Minimum of 4 years of experience in networking engineering, or alternatively a minimum of 4 years of experience in layer 2 provisioning experience related to E-Line and ELAN.
• Strong knowledge of Cisco equipment.

Preferred Qualifications:

• Must be able to demonstrate provisioning experience for Ring and Linear Services
• Provisioning experience with Ciena equipment associated with SAOS 6, 8, 10.
• College degree in Engineering or a related field and 3-5 years professional level experience; or 6+ years professional level related Engineering/Technical experience; or an equivalent combination of education and professional level related Engineering/Technical experience.
• 6+ years troubleshooting higher level Network Hardware and provisioning.
• 6+ years in network operations environment or related job.
• Extensive understanding of either the Data or Transport disciplines in the Skill Matrix.
• Excellent verbal, written communication skills.
• Excellent customer service skills.
• Proficiency with various computer applications and Microsoft Office applications to include, but not limited to Word and Excel.
• Good analytical and problem solving skills.
• Must have the ability to utilize a computer keyboard and monitor for extended periods of time.
• Must be detail oriented with good organizational and time management skills.
• Ability to multitask effectively.
• Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction.
• Must be able to prioritize and re-prioritize as needed, in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines.
• Must be analytical and have proven problem-solving abilities.

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $74,340 - $87,000

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.