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Network Help Desk Jobs in Minnesota (NOW HIRING)

Netrio

Service Desk Analyst 1

Golden Valley, MN · Hybrid

$50K - $60K/yr

Provide phone support for helpdesk calls. * Efficiently triage and resolve service requests ... Familiarity with client network management and monitoring tools. WORK ENVIRONMENT + BENEFITS Netrio ...

Integres, LLC

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Service Desk Support Analyst * Client: Metropolitan Council (Met Council) * Solicitation Number ... Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN. * Knowledge of Active ...

IO Datasphere

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Our client is seeking a Service Desk Support Analyst. The selected resource will provide technical ... of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN. · Knowledge of Active Directory ...

Revel Staffing

IT Manager

Minneapolis, MN · On-site

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

TEKsystems

IT Support Specialist

Eden Prairie, MN

$28 - $32/hr

Top Skills' Details • Help Desk or IT Support experience • Microsoft 365 administration experience • Systems administration knowledge • Network troubleshooting/support experience • Strong ...

TEKsystems

IT Support Specialist

Eden Prairie, MN

$28 - $32/hr

Top Skills' Details • Help Desk or IT Support experience • Microsoft 365 administration experience • Systems administration knowledge • Network troubleshooting/support experience • Strong ...

TEKsystems

It Support Specialist

Eden Prairie, MN

$28 - $32/hr

... Help Desk and desktop support • Troubleshoot hardware, software, and connectivity issues • Administer Microsoft 365 environment • Support network administration and infrastructure • Manage ...

TEKsystems

It Support Specialist

Eden Prairie, MN

$28 - $32/hr

... Help Desk and desktop support • Troubleshoot hardware, software, and connectivity issues • Administer Microsoft 365 environment • Support network administration and infrastructure • Manage ...

Centrav Inc.

IT Support Specialist

Burnsville, MN · On-site

Document and provide support to requests for technical support on company hardware, software and network issues according to help desk service standards and escalating to IT staff or 3rd party when ...

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Showing results 21-40

All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Minnesota

Network Help Desk information

See Minnesota salary details

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$32

How much do network help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for network help desk in Minnesota is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a network help desk professional?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What is a network help desk professional?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are some common challenges faced by network help desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.
What are popular job titles related to Network Help Desk jobs in Minnesota? For Network Help Desk jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Network Help Desk jobs in Minnesota look for? The top searched job categories for Network Help Desk jobs in Minnesota are:
Network Help Desk jobs near you
Infographic showing various Network Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,463 per year, or $20.4 per hour.

Service Desk Support Analyst

HighCloud Solutions

Saint Paul, MN • On-site

$20.75 - $28.25/hr

Contractor

Posted 10 days ago

Job description

Title: Service Desk Support Analyst

Location: Saint Paul, MN (Remote)

Duration: 12 Months

Description of Project

The Metropolitan Council (Met Council) is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including, but not limited to, password resets, account unlocks, troubleshooting Windows and macOS issues, VPN support, Microsoft 365 support, printer assistance, and incident triage. Services are anticipated to be conducted Monday through Friday from 6:30am to 5:00pm.

At a high level, the resource will will provide Service Desk Support for Met Council systems.

Tasks

  • Provide timely and consistent IT phone-based user support
  • Maintain high-quality end-user experience
  • Meet real-time service objectives (RSOs)
  • Ensure proper documentation and escalation of incidents and requests
  • Respond to incidents and service requests within defined RSOs
  • Document troubleshooting steps and resolutions
  • Escalate issues appropriately
  • Maintain knowledge base accuracy
  • Follow security and identity verification procedures
  • Provide knowledge transfer

Minimum Qualifications

  • High school diploma/GED with four (4) years’ experience in Technical Support roles
  • An Associates degree substitutes for 2 years of experience
  • A Bachelor’s degree substitutes for 4 years of experience

Desired Skills

  • Knowledge of computer hardware, software, and mobile device components.
  • Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.
  • Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
  • Knowledge of Active Directory, Group Policy, and endpoint security tools.
  • Knowledge of ITIL best practices for incident and asset management.
  • Skilled in diagnosing and resolving complex hardware, software, and connectivity issues.
  • Skilled in prioritizing and resolving service tickets efficiently.
  • Skilled in communication and collaboration with users, technical staff, and management.
  • Skilled in analyzing and identifying trends or root causes of recurring technical issues.
  • Ability to identify potential IT security-related situations.
  • Ability to deliver high-quality, customer-focused technical support.
  • Ability to manage multiple priorities and meet deadlines in a dynamic environment.
  • Ability to adapt to evolving technologies and organizational needs.