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Network Help Desk Jobs in Minnesota (NOW HIRING)

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65K - $80K/yr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support ... Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day ... network engineering practices as well as learning specific knowledge for our clients to better help ...

Enclipse Corp.

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Service Desk Support Analyst Location: Saint Paul, MN (Hybrid) Client is seeking one full-time ... of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN. · Knowledge of Active Directory ...

Netrio

Service Desk Analyst 1

Golden Valley, MN · Hybrid

$50K - $60K/yr

Provide phone support for helpdesk calls. * Efficiently triage and resolve service requests ... Familiarity with client network management and monitoring tools. WORK ENVIRONMENT + BENEFITS Netrio ...

Unisys Corporation

Technical Service Desk Agent

Hopkins, MN · On-site

$17.25 - $22.25/hr

Respond to and resolve customer requests, in relation to software, hardware and network operations ... Understand the various media sources that interface with the Service Desk * Champion, implement or ...

Revel Staffing

IT Manager

Minneapolis, MN

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

TEKsystems

IT Support Specialist

Eden Prairie, MN

$28 - $32/hr

Top Skills' Details • Help Desk or IT Support experience • Microsoft 365 administration experience • Systems administration knowledge • Network troubleshooting/support experience • Strong ...

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All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Minnesota

Network Help Desk information

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$10

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$32

How much do network help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for network help desk in Minnesota is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.60 per hour, depending on experience, location, and employer.

What is a network help desk professional?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are the key skills and qualifications needed to thrive as a network help desk professional?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What are some common challenges faced by network help desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are popular job titles related to Network Help Desk jobs in Minnesota?

For Network Help Desk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Network Help Desk jobs in Minnesota look for?

The top searched job categories for Network Help Desk jobs in Minnesota are:

Network Help Desk jobs near you
Infographic showing various Network Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 4% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $42,463 per year, or $20.4 per hour.

IT Service Desk Lead

Pipestone, MN

Pipestone (Emp Serv LLC)
See more jobs at Pipestone (Emp Serv LLC)external

Full-time

Posted 25 days ago

Job description

IT Service Desk Lead
Location: Pipestone, MN or Brandon, SD

Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers.

What You'll Do

Lead, coach, and develop Help Desk team members
Manage ticket queues, workload distribution, and service quality
Serve as the escalation point for complex Tier 2 and Tier 3 technical issues
Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more
Collaborate with infrastructure, security, and application teams to resolve challenging issues
Improve IT support processes, documentation, and knowledge base resources
Monitor service metrics and identify opportunities to enhance efficiency and customer satisfaction
Deliver outstanding support and communication to employees across the organization

What We're Looking For

3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting
Previous leadership, supervisory, or team management experience within IT support
Strong customer service mindset and problem-solving skills
Experience with ticketing/IT service management platforms
Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook

Preferred Qualifications

Experience leading a Help Desk, Service Desk, or Desktop Support team
Knowledge of endpoint management, device imaging, software deployment, and user provisioning

Join a company that values innovation, teamwork, and delivering exceptional technology support. If you're ready to lead by example and make a meaningful impact, we'd love to hear from you!

#PIPESTONE #NowHiring #ITJobs #ServiceDeskLead #HelpDeskLead #InformationTechnology #TechCareers #MinnesotaJobs #SouthDakotaJobs #LeadershipOpportunity #HiringNow

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