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Network Administrator Help Desk Support Jobs (NOW HIRING)

IMTAS

Network Administrator

Reston, VA · On-site

Tier 1 to 4 help desk support * Experience in SSO (single sign on) and multifactor authentication ... Requirements * Proven experience in a network administrator role * Hands on experience in ...

IMTAS

Network Administrator

Reston, VA

... help desk support Experience in SSO (single sign on) and multifactor authentication (MFA ... Requirements Proven experience in a network administrator role Hands on experience in networking ...

Kenworth Sales

Help Desk Support

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

The primary function of the Help Desk Support is to handle general networking, desktop, telephony, and systems administration skills. This position requires some travel to configure and install new ...

WorldTech Management Solutions

Be Seen First

Help Desk/Support -Systems Administrator

Arlington, TN · On-site

$40K - $43K/yr

We're expanding our team and seeking a Help Desk Support -Systems Administrator who's passionate ... Provide technical support for hardware, software, and network-related issues * Diagnose and resolve ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Administer user accounts and role-based permissions within TRIRIGA, process BEARS access requests ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Administer user accounts and role-based permissions within TRIRIGA, process BEARS access requests ...

New Hope

Help Desk Support Technican

Rock Hill, SC

$16.75 - $22.75/hr

Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ... The Help Desk Support Technician must demonstrate competence in the following areas:

Kenworth Sales Company

Help Desk Support

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

The primary function of the Help Desk Support is to handle general networking, desktop, telephony, and systems administration skills. This position requires some travel to configure and install new ...

New Hope

Help Desk Support Technican

Rock Hill, SC · On-site

$16.75 - $22.75/hr

Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ... The Help Desk Support Technician must demonstrate competence in the following areas:

TEKsystems

Help Desk Support

Olathe, KS

$17.32 - $18.95/hr

Help Desk Support Technician (Entry-Level)Overview We are seeking a reliable and motivated Help ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

TEKsystems

Help Desk Support

Olathe, KS

$17.32 - $18.95/hr

Help Desk Support Technician (Entry-Level)Overview We are seeking a reliable and motivated Help ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

Stem Xpert

Help Desk Support

Portland, OR

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

... networking. * A positive work environment where employees are respected, supported, and engaged ... Modern Desktop Administrator Associate. Security clearance: * Must be a US citizen and able to ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities surrounding break-fix activities.

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Network Administrator Help Desk Support information

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$41.5K

$87.6K

$141.5K

How much do network administrator help desk support jobs pay per year?

As of Jun 10, 2026, the average yearly pay for network administrator help desk support in the United States is $87,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $108,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Administrator Help Desk Support, and why are they important?

To thrive as a Network Administrator Help Desk Support, you need a solid understanding of networking fundamentals, troubleshooting, and operating system administration, often backed by a degree in IT or related certifications such as CompTIA Network+ or Cisco CCNA. Proficiency with network monitoring tools, ticketing systems, and remote desktop software is typically required. Strong problem-solving abilities, communication skills, and patience help you effectively support users and resolve technical issues. These skills and qualities are crucial for maintaining system reliability, minimizing downtime, and ensuring a positive user experience.

How do Network Administrator Help Desk Support roles typically collaborate with other IT teams to resolve issues?

Network Administrator Help Desk Support professionals often serve as a bridge between end users and specialized IT teams. When complex network issues arise, they gather detailed information from users, perform initial troubleshooting, and escalate unresolved problems to network engineers or system administrators. Effective collaboration is crucial, as they communicate findings, document incidents, and follow up to ensure timely resolution. This teamwork not only streamlines issue resolution but also enhances overall network reliability and user satisfaction.

What are Network Administrator Help Desk Support roles?

Network Administrator Help Desk Support professionals are responsible for maintaining an organization's computer networks and providing technical support to users. They troubleshoot network issues, configure hardware and software, manage user accounts, and ensure reliable network performance. These roles often serve as the first point of contact for employees experiencing technical problems, working to resolve issues quickly or escalating them as necessary. Additionally, they may assist with network security, backups, and updates to ensure the organization's IT infrastructure runs smoothly.

What is the difference between Network Administrator Help Desk Support vs Network Technician?

AspectNetwork Administrator Help Desk SupportNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft MTACompTIA Network+, Cisco CCNA, Microsoft MTA
Work EnvironmentHelp desk, support tickets, remote troubleshootingOn-site hardware setup, network installation, troubleshooting
Employer & Industry UsageIT support teams, managed service providers, corporate networksTelecom companies, network installation firms, enterprise IT

Both roles require similar certifications and often work in IT support environments. However, Network Administrator Help Desk Support primarily focuses on remote troubleshooting and user support, while Network Technicians are more involved in hardware setup and network infrastructure installation. Understanding these differences helps job seekers identify the right career path in network support roles.

What cities are hiring for Network Administrator Help Desk Support jobs? Cities with the most Network Administrator Help Desk Support job openings:
What states have the most Network Administrator Help Desk Support jobs? States with the most job openings for Network Administrator Help Desk Support jobs include:
Network Administrator Help Desk Support jobs near you

1669 - Help Desk Network Administrator

Sigma Defense

Indian Springs, NV • On-site

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 1 hour ago

Job description

Sigma Defense is seeking a Help Desk Network Administrator to join our team at Creech AFB! The hired candidate will support the Air Force in the operation and maintenance of the MQ-9 communications system, global network architectures to include the Aircraft Control Network (ACN), Sensor Product Dissemination Network (SPDN), Squadron Operations Centers (SOCs) ancillary systems, and relay site communication. The Network Admin will support all MQ-9 stakeholders including ACC, ANG, AFSOC, SOCOM, USMC, ADC, and other external agencies.

Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Requirements

  • 3-5 years of Network Administration experience in a Help Desk environment.
  • Security+, CCNA, or equivalent certification.
  • Experience in network administration helpdesk is preferred.
  • Prior military service is desirable.
  • Ability to explain complex technical issues, provide step-by-step instructions, and document tickets/fix actions/summaries clearly.
  • Ability to remain calm to de-escalate difficult situations.
  • Ability to work effectively with team members to resolve issues. 
  • Ability to lift, carry, and install equipment weighing about 30 lbs., heavier equipment as needed with team lift.
  • Must be a U.S. citizen.

Personnel Clearance Level:

  • Candidate must possess or have the ability to obtain an active TS/SCI security clearance.
  • Clearance may be sponsored for the right candidate.

Essential Job Responsibilities (not all-inclusive):

  • Perform troubleshooting and elevate more complex issues.
  • Act as the focal point for updating edge network devices and software in support of next generation remote split operations.
  • Responsible for supporting a 24/7 support desk and will be responsible for receiving, creating tickets, and documenting issues received from local and remote customers.
  • In-depth comprehension of BGP, EIGRP, and OSPF protocols; layer 2 switching, multicast routing, DMVPN, and IPSec.
  • Monitor network for performance and integrity.
  • Perform network end device and system configuration changes in support of flying schedule.
  • Configure, maintain, and troubleshoot network devices.
  • Provide 24/7/365 Tier 2 Help Desk support in a shift work environment.
  • Ability to conduct in-depth log analysis and root cause isolation.
  • Ability to troubleshoot layer 2 switching and layer 3 routing issues.
  • Monitor and troubleshoot multicast.
  • Monitor and understand firewall rulesets.
  • Support development and testing of network configurations.
  • Input and maintain a ticketing database.
  • Document activities into a master station log.
  • Troubleshoot Circuit to Packet (CTP) communications.
  • Install and maintain local network and server suite and test environment.
  • Interface with C-NOC engineers and end users.
  • Maintain complete technical documentation including network diagrams, IP schemes, etc.
  • Suggest improvements to network performance, capacity, and scalability.

Salary Range: $90,000 - $120,000 annually.

Benefits

  • Dental and Vision Insurance
  • Medical Insurance to Include HSA, FSA, and DFSA Plans
  • Life and AD&D coverage
  • Employee Assistance Program (EAP)
  • 401(k) Plan with Company Matching Contributions
  • 160 Hours of Paid Time Off (PTO)
  • 12 (Floating) Holidays
  • Educational Assistance
  • Highly Competitive Salary