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Network Administrator Help Desk Support Jobs (NOW HIRING)

Pacer Group

Help Desk Support

Tucson, AZ · On-site

$19 - $25.50/hr

Familiarity with home network troubleshooting Interpersonal Skills Self-starter * Passionate about providing excellent customer service and follow-thru to completion Good problem solving, diagnosis ...

Pacer Group

Help Desk Support

Tucson, AZ · On-site

$19 - $25.50/hr

Familiarity with home network troubleshooting Interpersonal Skills Self-starter * Passionate about providing excellent customer service and follow-thru to completion Good problem solving, diagnosis ...

TEKsystems

Help Desk Support

Saint Petersburg, FL · Hybrid

$27 - $29/hr

Browser troubleshooting Networking Fundamentals * VPN * Wi-Fi * TCP/IP Peripheral Support ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

StaffingAI

Help Desk Support Specialist

Austin, TX · Hybrid

Help Desk Support Specialist (CIRA / TAC) About the Role The County Information Resources Agency ... Administer and support Microsoft Office 365 , with a focus on Exchange Online * Manage user ...

TEKsystems

Help Desk Support

Saint Petersburg, FL · Hybrid

$27 - $29/hr

Browser troubleshooting Networking Fundamentals * VPN * Wi-Fi * TCP/IP Peripheral Support ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

Wunderlich-Malec

Help Desk Support

Hopkins, MN · Hybrid

$55K - $75K/yr

Administer user management controls over company software systems * Other duties as assigned ... Basic understanding of networking and DNS * Good understanding of computer systems, mobile devices ...

Infojini Inc

Help Desk Support

Lakewood, CO

$20 - $27/hr

Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Analyzes, diagnoses and resolves problems associated with operating systems, passwords, networking ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

Researches software, documentation, procedural problems, and network related connectivity issues ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

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Network Administrator Help Desk Support information

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$41.5K

$87.6K

$141.5K

How much do network administrator help desk support jobs pay per year?

As of Jun 10, 2026, the average yearly pay for network administrator help desk support in the United States is $87,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $108,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Administrator Help Desk Support, and why are they important?

To thrive as a Network Administrator Help Desk Support, you need a solid understanding of networking fundamentals, troubleshooting, and operating system administration, often backed by a degree in IT or related certifications such as CompTIA Network+ or Cisco CCNA. Proficiency with network monitoring tools, ticketing systems, and remote desktop software is typically required. Strong problem-solving abilities, communication skills, and patience help you effectively support users and resolve technical issues. These skills and qualities are crucial for maintaining system reliability, minimizing downtime, and ensuring a positive user experience.

How do Network Administrator Help Desk Support roles typically collaborate with other IT teams to resolve issues?

Network Administrator Help Desk Support professionals often serve as a bridge between end users and specialized IT teams. When complex network issues arise, they gather detailed information from users, perform initial troubleshooting, and escalate unresolved problems to network engineers or system administrators. Effective collaboration is crucial, as they communicate findings, document incidents, and follow up to ensure timely resolution. This teamwork not only streamlines issue resolution but also enhances overall network reliability and user satisfaction.

What are Network Administrator Help Desk Support roles?

Network Administrator Help Desk Support professionals are responsible for maintaining an organization's computer networks and providing technical support to users. They troubleshoot network issues, configure hardware and software, manage user accounts, and ensure reliable network performance. These roles often serve as the first point of contact for employees experiencing technical problems, working to resolve issues quickly or escalating them as necessary. Additionally, they may assist with network security, backups, and updates to ensure the organization's IT infrastructure runs smoothly.

What is the difference between Network Administrator Help Desk Support vs Network Technician?

AspectNetwork Administrator Help Desk SupportNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft MTACompTIA Network+, Cisco CCNA, Microsoft MTA
Work EnvironmentHelp desk, support tickets, remote troubleshootingOn-site hardware setup, network installation, troubleshooting
Employer & Industry UsageIT support teams, managed service providers, corporate networksTelecom companies, network installation firms, enterprise IT

Both roles require similar certifications and often work in IT support environments. However, Network Administrator Help Desk Support primarily focuses on remote troubleshooting and user support, while Network Technicians are more involved in hardware setup and network infrastructure installation. Understanding these differences helps job seekers identify the right career path in network support roles.

What cities are hiring for Network Administrator Help Desk Support jobs? Cities with the most Network Administrator Help Desk Support job openings:
What states have the most Network Administrator Help Desk Support jobs? States with the most job openings for Network Administrator Help Desk Support jobs include:
Network Administrator Help Desk Support jobs near you

Network Administrator

Tidal Basin Holdco, LLC

Utica, NY • On-site

Full-time

Posted 9 days ago

Job description

Position Summary: A network administrator works as part of a team to ensure the optimal performance of an organization's network. He or she assists Team members with support, maintenance, and optimization of core network services, devices, and communications systems. He or she works alongside senior Network Team members to provide logistical support, respond to queries, document changes, and assist with testing, assessment, diagnosis, and resolution of network service outages and incidents. Under the direct supervision of the Network Manager, he or she maintains network systems and may configure devices, enable services, or respond to end-user requests for network status information. The network administrator participates in informal and formal network learning opportunities and may travel as needed. This position also includes providing help desk support and oversight using the company's ticketing system. This position would ideally be in Utica, NY.
Job Duties and Responsibilities include:
• Responsible for managing day-to-day technology equipment in collaboration with the IT Director and senior team members.
• Perform system administration on servers, storage, and networking devices.
• Stay current on internet technologies to facilitate growth in cloud-based applications.
• Share responsibility for the security and functioning of distributed wireless systems and ensure the wireless network is operating optimally.
• Document and update technical procedures, administrative processes, and configuration management.
• Performs diagnostics of network issues and provides support for service desk staff.
• Updates and maintains network documentation, IP address assignments, and creation and management of offline device configuration files.
• Configures network devices for new deployments per the direction of senior staff.
• Deployment of new or replacement network devices utilizing backup configuration files.
• Assists with the administration and maintenance of VoIP-based telephony systems, such as provisioning handsets, setting up extensions, and supporting user requests.
• Assists in user desktop issues, helps with computer software installation, resolution of email-related access and routing issues, and assists with desktop backup and archiving.
• Configure and maintain Firewalls and VPNs.
Skills and Competencies: (i.e., dependable, self-directed, goal-oriented, ability to effectively communicate complex information, Emergency Management / Disaster Recovery industry knowledge preferred, specific technical programs needed, etc.)
• Understanding of IP networking and routing principles.
  • Strong problem-solving and troubleshooting skills.
  • Interpersonal and customer service skills
  • Provides timely and accurate responses to assigned tasks
  • Demonstrates an ability to adapt and learn in a dynamic work environment.

Required Education and Experience:
• Bachelor's Degree, associate degree plus two years experience, or equivalent combination of education, training, and experience
• Working knowledge of computer systems, peripherals, and communications equipment.
• Working knowledge of computer networking and structured cabling.
• Working knowledge of communication systems for data, voice, and video.
• Possesses excellent problem-solving skills.
• Familiar with Windows, Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Understanding of routers, switches, and WiFi access points and technologies.
• General understanding of virtualization concepts.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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