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Network Administrator Help Desk Support Jobs (NOW HIRING)

Kforce Inc

Help Desk Support

San Antonio, TX · On-site

Troubleshoot and resolve hardware, software, printer, mobile device, and network connectivity ... help desk, service desk, desktop support, or technical support environment * Experience with ...

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Network Administrator Help Desk Support information

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$41.5K

$87.6K

$141.5K

How much do network administrator help desk support jobs pay per year?

As of Sep 9, 2026, the average yearly pay for network administrator help desk support in the United States is $87,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $108,000.00 per year, depending on experience, location, and employer.

What is a network administrator help desk support?

Network Administrator Help Desk Support professionals are responsible for maintaining an organization's computer networks and providing technical support to users. They troubleshoot network issues, configure hardware and software, manage user accounts, and ensure reliable network performance. These roles often serve as the first point of contact for employees experiencing technical problems, working to resolve issues quickly or escalating them as necessary. Additionally, they may assist with network security, backups, and updates to ensure the organization's IT infrastructure runs smoothly.

How do network administrator help desk support roles typically collaborate with other IT teams to resolve issues?

Network Administrator Help Desk Support professionals often serve as a bridge between end users and specialized IT teams. When complex network issues arise, they gather detailed information from users, perform initial troubleshooting, and escalate unresolved problems to network engineers or system administrators. Effective collaboration is crucial, as they communicate findings, document incidents, and follow up to ensure timely resolution. This teamwork not only streamlines issue resolution but also enhances overall network reliability and user satisfaction.

What are the key skills and qualifications needed to thrive as a network administrator help desk support, and why are they important?

To thrive as a Network Administrator Help Desk Support, you need a solid understanding of networking fundamentals, troubleshooting, and operating system administration, often backed by a degree in IT or related certifications such as CompTIA Network+ or Cisco CCNA. Proficiency with network monitoring tools, ticketing systems, and remote desktop software is typically required. Strong problem-solving abilities, communication skills, and patience help you effectively support users and resolve technical issues. These skills and qualities are crucial for maintaining system reliability, minimizing downtime, and ensuring a positive user experience.

What is the difference between Network Administrator Help Desk Support vs Network Technician?

AspectNetwork Administrator Help Desk SupportNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft MTACompTIA Network+, Cisco CCNA, Microsoft MTA
Work EnvironmentHelp desk, support tickets, remote troubleshootingOn-site hardware setup, network installation, troubleshooting
Employer & Industry UsageIT support teams, managed service providers, corporate networksTelecom companies, network installation firms, enterprise IT

Both roles require similar certifications and often work in IT support environments. However, Network Administrator Help Desk Support primarily focuses on remote troubleshooting and user support, while Network Technicians are more involved in hardware setup and network infrastructure installation. Understanding these differences helps job seekers identify the right career path in network support roles.

What cities are hiring for Network Administrator Help Desk Support jobs?

Cities with the most Network Administrator Help Desk Support job openings:

What states have the most Network Administrator Help Desk Support jobs?

States with the most job openings for Network Administrator Help Desk Support jobs include:

What are popular job titles related to Network Administrator Help Desk Support jobs?

For Network Administrator Help Desk Support jobs, the most frequently searched job titles are:

Network Administrator Help Desk Support jobs near you

Help Desk Support Specialist

Elk Grove, CA • On-site

West Advanced Technologies (WATI)
Computer and Electronic Product Manufacturing • 1 - 10 employees
Learn more about West Advanced Technologies (WATI)external

Full-time

Re-posted 8 days ago

Job description

Help Desk Support Specialist
Elk Grove, CA / Sacramento, CA
12+ months
Experience required:
Basic networking concepts, (such as DHCP, DNS, printer queues, VPN)
Basic knowledge of Active Directory
Knowledge and experience with installation and administration of desktop, laptop, and mobile end user
devices.
Knowledge of desktop and network security (such as encryption, VPN)
Ability to understand and make changes to group policies, login scripts
Basic PC BIOS setup
Imaging techniques using Ghost or other like products
Operating system installation and configuration
Desktop application installation
Asset and inventory tracking skills
The following certifications may be required:
A+ certification
Microsoft Certified Systems Engineer (M.C.S.E.)
Microsoft Certified System Administrator (MCSA)
Microsoft Certified Professional (MCP) in Windows 7 and Windows 10
Microsoft Certified Desktop Support Technician (MSDST)
Regards
Naresh Damagalla
West Advanced Technologies, Inc
E: naresh.d@wati.com D: 279-666-5838
Serving government agencies for 22 Years
www.wati.com

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