Netflix Customer Service Jobs (NOW HIRING)

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology.

Come be a part of what's next. Netflix is seeking a Senior Account Manager who will be instrumental in shaping this new business area for Netflix and establishing FLEX as a world-class coverage model for enterprise accounts. The Senior Account Manager (FLEX) will be responsible for leading the pre-to-post sale campaign execution workflow as a strategic partner to Netflix Client Partners across Fortune 500 enterprise and agency partners to grow and scale Netflix's US advertising revenue.

Our Senior Account Managers (FLEX) will partner with clients and sales on RFP responses, media plan generation, campaign execution and monitoring delivery performance to ensure flawless execution and excellent client service. In addition to managing key client and agency accounts, Senior Account Managers will serve as subject-matter experts for the business they support, collaborate with Account Management leadership on sales enablement initiatives for internal teams, and assist with onboarding new hires. Key Responsibilities: Be a consultative partner to our top and strategic accounts in partnership with the sales team to understand their needs and present Netflix solutions Provide clients with excellent customer service by making it seamless for them to activate campaigns on Netflix.

Lead strategic media planning for key accounts and contribute to RFP responses around campaign packaging, pricing, targeting, etc. Host weekly Pipeline & Pacing meetings with Client Partners to align on upcoming launches and active campaign performance Host campaign kick-off meetings and partner with client on gathering campaign launch assets Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization and upsell tactics Work closely with Ads Operations for flawless order implementation and technical troubleshooting Provide clients with necessary data driven insights on campaign and measurement performance including post-campaign wrap reports Ability to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future Partner with cross-functional teams on the production of custom creative assets Maintain an in-depth understanding of our ad products, sponsorship offerings, targeting capabilities and ad policies. Lead and maintain training materials for the AM organization, build templates and be responsible for training new AMs who join their team in partnership with Sales Enablement Assist managers and partner with Sales Enablement in developing and continually enhancing new products, improving processes, running projects or workflows to ensure effectiveness.

Relied upon as an SME for their Vertical or Agency Hold Co. Contribute to monthly billing & invoicing process with clients and finance We're Looking for: 5+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on Fortune 500 enterprise clients and complex multi-agency holding company relationships Excellent client service and relationship management skills that build trust and loyalty with clients. Operational excellence through process rigor, proactive problem-solving, and strong cross-functional coordination to make Netflix Ads easy to buy and deliver.

Audience-driven & solutions-based media planning experience with the ability to translate client business goals into effective Netflix campaign strategies Experience in managing deals across multiple deal types including DIO, Programmatic Guaranteed, PMP and Live; Programmatic experience is a must. Data fluency and the ability to translate insights into data-driven storytelling to guide smarter client investment decisions that drive stronger outcomes. Proven project management skills with ability to multitask and manage requests from various stakeholders.

Familiarity with Advertising Research and Verification vendors like Nielsen, iSpot, Integral Ad Science, DoubleVerify, Kantar, etc. Excellent verbal and written communication skills If you have a passion for entertainment and a desire to work in a fast-paced, innovative environment, we would love to hear from you. Come join us and help us entertain the world.

The overall market range for roles in this area of Netflix is typically $150,000.00 - $210,000.00. A portion of this compensation is variable. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits

We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.

We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.