Netflix Customer Service Jobs (NOW HIRING)

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next.

As Netflix grows, the Technology Sourcing team is building for scale. Netflix is on the hunt for a smart, motivated and organized individual to join the team. The ideal candidate thrives on learning new technology, leads with a customer first focus, and is committed to optimizing technology investments on behalf of Netflix.

As a Technology Sourcing Manager, you'll be a part of the team responsible for driving centralization of our software spend across Netflix, managing existing and new vendor relationships, and ensuring Netflix is reaping optimal value from its technology investments.

Your Expected Impact

• Drive sourcing thought leadership across multiple internal and external customers in the Studio and Enterprise software space to provide data-driven insights and recommendations for software deals

• Become a trusted partner across teams and ensure effective communication to ensure the best terms for Netflix

• Lead project management for complex software deal projects including directing procurement practices, communicating with relevant stakeholders, and ensuring timely completion of negotiations

• Execute on the vision for the future state of tech sourcing and contribute to product and service roadmaps in pursuit of those goals

• Forge highly-collaborative relationships with other sourcing team members to collectively increase the scope and impact of the team

• Foster highly-aligned cross-functional partnerships with our partner support teams across Infosec, Finance, and Legal

• Develop and maintain product knowledge on software relevant to both Studio and Corporate stakeholders

• Solicit product and service proposals and conduct deal negotiations on behalf of our customers

• Maintain accurate contracting data, vendor records, and transaction information

Your Skills & Experience

• At least 7 years of experience contributing to a technology sourcing and procurement team (preferably within a multinational context)

• Comfortable working in self-directed and ambiguous environments

• Excellent vendor management skills

• World class negotiating skills with the ability to challenge the status quo

• Great interpersonal and communication skills

• BA in Supply Chain Management, Finance, or similar relevant field

• Media and Entertainment experience preferred

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $200,000.00 - $315,000.00. This compensation range will vary based on location.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.