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Netflix Customer Service Jobs (NOW HIRING)

Netflix

Senior Test Engineer (L5), iOS Games SDK

$143K/yr

Netflix is one of the world's leading entertainment services with 278 million paid memberships in ... Netflix customers using SDK functionality in games. Netflix is redefining what it means to make ...

Netflix

Senior Test Engineer (L5), iOS Games SDK

$143K/yr

Netflix is one of the world's leading entertainment services with 278 million paid memberships in ... Netflix customers using SDK functionality in games. Netflix is redefining what it means to make ...

Netflix

House Crew Member

King Of Prussia, PA

$19.60 - $24.52/hr

Knowledge of the Netflix platform and shows. * Excellent teamwork skills and a proactive demeanor. * Strong customer service, conflict resolution, and communication skills. Fluency in additional ...

Lever Demo 2

Customer Service Representative

Arlington, TX

$14.50 - $19.50/hr

As a Customer Service Representative at Lever, you will provide the highest level of service to ... Netflix. We're looking for someone who is highly-motivated and relentless in helping customers as ...

Netflix

Retail Crew Member

King Of Prussia, PA · On-site

$19.60 - $24.52/hr

Knowledge of the Netflix platform and shows. * Excellent teamwork skills and a proactive demeanor. * Strong customer service, conflict resolution, and communication skills. Fluency in additional ...

Netflix

Flow Crew Member

King Of Prussia, PA · On-site

$19.60 - $24.52/hr

Knowledge of the Netflix platform and shows. * Excellent teamwork skills and a proactive approach to problem-solving. * Strong customer service and communication skills. Fluency in additional ...

Netflix

Sr. Account Manager (UCAN - FLEX)

New York, NY · On-site

$150K - $210K/yr

Provide clients with excellent customer service by making it seamless for them to activate campaigns on Netflix. * Lead strategic media planning for key accounts and contribute to RFP responses ...

Netflix

Sr. Account Manager (UCAN - FLEX)

New York, NY · On-site

$150K - $210K/yr

Provide clients with excellent customer service by making it seamless for them to activate campaigns on Netflix. * Lead strategic media planning for key accounts and contribute to RFP responses ...

Netflix

Sr. Account Manager (UCAN - FLEX)

New York, NY

$150K - $210K/yr

Be a consultative partner to our top and strategic accounts in partnership with the sales team to understand their needs and present Netflix solutions Provide clients with excellent customer service ...

Netflix

Theater Operations Coordinator

New York, NY · On-site

Netflix is a fast-paced and demanding company that requires a driven individual who is able to exercise good judgment, take fast initiative, and provide a high level of customer service to enhance ...

Netflix

Technology Sourcing Manager

$200K - $315K/yr

Solicit product and service proposals and conduct deal negotiations on behalf of our customers ... Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) ...

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Netflix Customer Service information

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How much do netflix customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for netflix customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

Does Netflix have work from home jobs?

Netflix Customer Service roles often offer remote work options, especially for positions involving customer support and communication. These jobs typically require a reliable internet connection, a quiet work environment, and sometimes specific technical skills or equipment. Availability of remote positions can vary based on the company's current hiring needs and policies.

What does a typical workday look like for a Netflix Customer Service representative?

As a Netflix Customer Service representative, you can expect your workday to involve responding to customer inquiries via phone, chat, or email, addressing questions about accounts, billing, device compatibility, or streaming issues. You'll often collaborate with team members and escalate complex cases to specialized technical support or supervisory staff when needed. The environment is fast-paced and goal-oriented, with clear performance metrics such as customer satisfaction scores and response times. Regular training is provided to keep up with new features and policies, ensuring you have the tools to deliver effective and efficient support.

What are the key skills and qualifications needed to thrive in Netflix Customer Service?

Success as a Netflix Customer Service representative requires strong communication skills, problem-solving abilities, and the capacity to handle high volumes of customer inquiries, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting for streaming devices is typically needed. Excellent listening skills, patience, and adaptability help provide standout service and quickly resolve customer concerns. These competencies are critical for delivering a consistently high-quality customer experience in a fast-paced, technology-driven environment.

What is a Netflix Customer Service?

A Netflix Customer Service job involves assisting customers with account-related questions, troubleshooting streaming issues, and providing support for billing or technical concerns. Representatives communicate with customers via phone, chat, or email to ensure a smooth viewing experience. This role requires strong problem-solving skills, excellent communication, and knowledge of Netflix services. Customer service agents may also help with account security and policy-related inquiries while delivering a high standard of customer satisfaction.

Does Netflix have customer service jobs?

Netflix offers customer service jobs that typically involve assisting subscribers with account issues, technical support, and service inquiries. These roles often require strong communication skills, problem-solving abilities, and familiarity with digital platforms or streaming technology. Customer service positions may be available in various locations and can include remote work options.
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Netflix Customer Service jobs near you
Infographic showing various Netflix Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Crew Member (House), Netflix House - Dallas

Netflix

Dallas, TX

$19.60 - $24.52/hr

Full-time, Part-time

Re-posted 27 days ago

Netflix rating

5.8

Company rating: 5.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

70th of 76 rated media

Job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next.

Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It's free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back.

The Role

The Crew Member (House) is part of the opening Netflix House operational team and is responsible for bringing Netflix's immersive experiences to life. Crew Members encourage fandom through delivering best-in-class customer service and creating an exceptional guest experience. The ideal Crew Member is passionate about engaging in conversations about Netflix series and films. The Crew Member will provide general information, sell and scan tickets, manage guest flow and queuing, sell merchandise, and more.

This on-site, full-time or part-time hourly role is based in Dallas, TX

What you will do:

  • Work in a variety of roles, including, but not limited to, greeting, ticketing, retail operations, fan service, RePlay, photo operations, events and more.

  • Provide best-in-class service by actively engaging with our Fans.

  • Act as a Netflix ambassador to help drive increased fandom and engagement with Netflix shows.

  • Execute Standard Operating Procedures (SOPs), including emergency procedures.

  • Foster a culture of safety in all actions.

  • Other duties as assigned.

What we need from you:

  • Applicants must be at least 18 years of age to be considered for employment.

  • Demonstrated experience and success in fast-paced retail, hospitality, attractions, and F&B operations.

  • Knowledge of the Netflix platform and shows.

  • Excellent teamwork skills and a proactive demeanor.

  • Strong customer service, conflict resolution, and communication skills. Fluency in additional languages is a plus.

  • Strong desire to think outside the box and innovate.

  • Willingness to learn environmental, health, and safety (EHS) protocols.

  • Availability to work a flexible schedule, including weekends and holidays, at a 365-day operation.

Compensation: $19.60 - $24.52 per hour

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you need an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Netflix House is a unique culture and environment. Learn more here.

Job is open for no less than 7 days and will be removed when the position is filled.

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About Netflix

Sourced by ZipRecruiter

Netflix is the world's leading streaming entertainment service with 222 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films and mobile games across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

Industry

Arts, entertainment, and recreation

Company size

5,001 - 10,000 Employees

Headquarters location

Los Gatos, CA, US

Year founded

1997

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