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Netflix Customer Service Jobs (NOW HIRING)

Netflix

Distributed Systems Engineer (L5) - Compute

$177K - $209K/yr

We build, operate, and maintain Compute services so that Netflix developers can rely on ... To help our internal customers do this, we offer APIs and managed configurations on our compute ...

Netflix

Data Engineer (L5) - Privacy

$117K - $140K/yr

Netflix is one of the world's leading entertainment services with 278 million paid memberships in ... customer personal data.The ideal candidate will bring a strong track record of having built data ...

Lever Demo 2

Customer Service Rep

San Diego, CA · On-site

$17 - $23/hr

Must have excellent customer service skills, interpersonal skills and professional oral and written ... As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and ...

Lever Demo 2

Customer Service Representative

Tampa, FL · On-site

$15 - $20.50/hr

As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together. Lever is an equal ...

Netflix

Data Engineer (L5) - Privacy

$117K - $140K/yr

Netflix is one of the world's leading entertainment services with 278 million paid memberships in ... of customer personal data. The ideal candidate will bring a strong track record of having built ...

Netflix

Software Engineer L7, Growth Engineering

... Netflix service. We participate on cross-functional teams focused on acquisition, retention, plans and pricing, user identity, customer support, and more, and provide foundational systems powering ...

Netflix

Distributed Systems Engineer (L5) - Data Platform

$117K - $140K/yr

Our focus is a customer-obsessed infrastructure team that strives to accelerate the growth and ... Our services power mission-critical Tier-0 Netflix services such as the streaming Catalog and ...

Netflix

Software Engineer L7, Growth Engineering

... Netflix service. We participate on cross-functional teams focused on acquisition, retention, plans and pricing, user identity, customer support, and more, and provide foundational systems powering ...

Netflix

Software Engineer L5, Python Platform

$388K - $619K/yr

At Netflix, our mission is to entertain the world. Together, we are writing the next episode ... Able to comfortably navigate the ambiguity of a wide range of customer and partner needs, working ...

Netflix

Software Engineer L5, Python Platform

OR · On-site +1

$388K - $619K/yr

At Netflix, our mission is to entertain the world. Together, we are writing the next episode ... Able to comfortably navigate the ambiguity of a wide range of customer and partner needs, working ...

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Netflix Customer Service information

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How much do netflix customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for netflix customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is a Netflix Customer Service?

A Netflix Customer Service job involves assisting customers with account-related questions, troubleshooting streaming issues, and providing support for billing or technical concerns. Representatives communicate with customers via phone, chat, or email to ensure a smooth viewing experience. This role requires strong problem-solving skills, excellent communication, and knowledge of Netflix services. Customer service agents may also help with account security and policy-related inquiries while delivering a high standard of customer satisfaction.

What are the key skills and qualifications needed to thrive in Netflix Customer Service?

Success as a Netflix Customer Service representative requires strong communication skills, problem-solving abilities, and the capacity to handle high volumes of customer inquiries, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting for streaming devices is typically needed. Excellent listening skills, patience, and adaptability help provide standout service and quickly resolve customer concerns. These competencies are critical for delivering a consistently high-quality customer experience in a fast-paced, technology-driven environment.

What does a typical workday look like for a Netflix Customer Service representative?

As a Netflix Customer Service representative, you can expect your workday to involve responding to customer inquiries via phone, chat, or email, addressing questions about accounts, billing, device compatibility, or streaming issues. You'll often collaborate with team members and escalate complex cases to specialized technical support or supervisory staff when needed. The environment is fast-paced and goal-oriented, with clear performance metrics such as customer satisfaction scores and response times. Regular training is provided to keep up with new features and policies, ensuring you have the tools to deliver effective and efficient support.

Does Netflix have customer service jobs?

Netflix offers customer service jobs that typically involve assisting subscribers with account issues, troubleshooting, and inquiries. These roles often require strong communication skills, familiarity with digital platforms, and may involve working in call centers or remotely. Job seekers can find such positions through Netflix's careers page or job boards.
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Netflix Customer Service jobs near you
Infographic showing various Netflix Customer Service job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Manager, Product Marketing - Member Experience

Netflix

Los Angeles, CA • On-site

$170K - $360K/yr

Full-time

Re-posted 12 days ago

Netflix rating

5.8

Company rating: 5.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

72nd of 78 rated media

Job description

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
We have ambitious plans, an enormous scale of opportunity, and the passion to be the best in customer experience - which now includes Games. Netflix is rapidly scaling our Games initiative, bringing a growing library of games on mobile devices, TVs, and the Web to our audience of 283 million paid members in 190 countries. To succeed, we are continually improving the experiences that our members have when playing games on Netflix.
We are seeking a selfless, curious, and passionate Product Marketing Manager to join the Netflix Member Experience PMM team. You will have the opportunity to learn and grow quickly in this space, work closely with a highly cross-functional, global team, and contribute to one of the most impactful transitions we'll have made in a decade. The ideal candidate will quickly become a thought-partner to cross-functional teams and drive a unifying thread between business goals, product goals, and our positioning with consumers in the market. We expect this person to play a key role in bringing multiple high-priority initiatives to market specifically in the Games space in the coming months, as well as act as one of the key connectors between product and marketing for Netflix.
Key Responsibilities:
  • Develop the positioning statement for key member experience product launches. What is the value we are offering to the customer? How do we stack up to competitor capabilities? How does this launch tie back to our brand differentiators?
  • Build marketing strategy for launches. Pull together business goals, technical considerations, and expertise of the marketing teams to align on audiences to target, channels to employ, countries to activate, etc.
  • Work across teams to align on product or feature naming and brand architecture.
  • Assess upcoming product and feature launches to identify bigger stories or position multiple launches in a clear way for consumers and tie those launches back to the broader Netflix overall and Games value proposition.
  • Work with product and comms partners to clearly define marketing needs and coordinate various parts of the marketing organization to execute against those needs (e.g. brand design, organic social, paid social, partner marketing, etc).
  • Partner with content design to ensure coherent and consistent language and narrative between in-service and off-service messaging.

Requirements
  • 7+ years of experience in Marketing or related fields with an emphasis on core product marketing
  • Preferred product marketing experience in a gaming or entertainment company with a focus on the member experience
  • Experience partnering with product development teams to make insight-informed decisions that impact developers
  • Proven ability to galvanize and influence teams and partners across departments at all levels with ability to work across both highly technical and highly creative teams.
  • Strong project management skills
  • Experience in developing consumer messaging, positioning, and targeting, and in handling multi-country product launches
  • High tolerance for change, and the capacity to accomplish enormous amounts of work in a fast-paced, ever-changing environment
  • Respect, understanding and enthusiasm for Netflix culture

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of Netflix is typically $170,000 - $360,000
This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

What Netflix employees say

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About Netflix

Sourced by ZipRecruiter

Netflix is the world's leading streaming entertainment service with 222 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films and mobile games across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

Industry

Arts, entertainment, and recreation

Company size

5,001 - 10,000 Employees

Headquarters location

Los Gatos, CA, US

Year founded

1997

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