Netflix Customer Service Jobs (NOW HIRING)

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology.

Come be a part of what's next. The Physical Identity and Access Manager is responsible for overseeing the development, implementation, and management of the company's physical identity and access management program. This role ensures the security and safety of employees, visitors, and physical assets by managing access control systems and protocols.

The Physical Identity and Access Manager will work closely with various departments to ensure compliance with security policies and procedures while providing excellent customer service. We encourage candidates of all backgrounds, identities, and experiences to apply-even if you don't meet every qualification listed. Your unique perspective could be exactly what we're looking for.

Set and maintain high standards for the design, configuration, operation, and quality assurance of all physical identity and access management (PIAM) systems and platforms. Develop, implement, and manage physical access control policies and procedures. Manage access rights and permissions for employees, contractors, and visitors.

Lead the deployment and integration of advanced technologies (including AI, automation, and biometrics) to enhance and streamline Netflix's physical security and access control programs. Manage the issuance and revocation of physical and mobile identification credentials. Ensure accurate and up-to-date records of all identity and access data.

Collaborate with HR and IT departments to integrate identity management with other systems. Conduct regular audits of access control systems and processes. Collaborate with business partners in HR, Contingent Talent, Workplace, People Tech, and IAM to ensure seamless integration of PIAM solutions within Netflix's global ecosystem.

Shape and support the PIAM technology roadmap in alignment with departmental and organizational goals. Design, implement, and maintain robust processes for collecting and centralizing access logs and physical security data, enabling advanced analysis and visualization of physical security metrics. Review and ensure compliance with data privacy, access control, and physical security requirements.

Develop and track metrics to measure the effectiveness and impact of PIAM solutions. Advise teams across the company on PIAM solutions, design, and deployment. Communicate program updates and technical information clearly to all stakeholders.

Develop technical documentation, training materials, and best practice guides for cross-functional teams. Qualifications: 10+ years of experience with increasing scope, responsibility, and complexity at a multinational company. Proven experience leading global, cross-functional PIAM or physical security initiatives and collaborating with diverse stakeholders.

Strong project management skills, with experience in setting and achieving objectives through OKRs or similar frameworks. Deep understanding of physical access control systems, identity management, and emerging physical security technologies. Up-to-date knowledge of global physical security trends, regulations, and compliance requirements.

Creative problem-solver with a passion for innovation and continuous improvement. Experience in the entertainment, technology, or critical infrastructure sectors is highly desirable. Comfortable working in a fast-paced, dynamic environment.

Willingness to run lean with a DIY mentality, take educated risks, and think out of the box. Travel regionally and internationally as required (approximately 25%). Generally, our compensation structure consists solely of an annual salary; we do not have bonuses.

You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $215,000.00 - $340,000.00

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.

Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment.

Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.