Navigator Assistant Jobs (NOW HIRING)

Summary of Position

The Peer Health Navigator engages and connects members served to mental health, primary care, substance use, and specialty health care services; helps them develop personal health and wellness goals; educates them on how to advocate for themselves and effectively communicate their needs; and supports them in overcoming barriers and building resilience. The Peer Health Navigator supports members served in maintaining a follow-up care plan and developing other self-management skills through a "Modeling - navigator performs task; member served observes, Coaching - member served performs task; navigator coaches, Fading - member served self-directs and manages own healthcare; navigator assist as needed" process. The Peer Health Navigator simultaneously serves as a role model of resilience, recovery, and self-responsibility for their own mental and physical health. They continually promote and reinforce Telecare's Recovery Culture as defined by the Telecare Recovery Centered Clinical System (RCCS) in which the member's point of view and preferences are recognized, understood, respected and integrated into services and self-help programming. Additionally, Peer Health Navigators will respond to critical situations with high-level engagement and de-escalation skills which support a least restrictive environment for members served experiencing an emergency related to a mental health/addiction challenge.

Shift Available:

Weekends Saturday Sunday; 8:00 am - 4:30 pm; 16 hours per week

Expected starting wage range is $21.05 - $25.38 The full wage range goes up to $29.70. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

What You Bring to the Table (Must have):

* High School Diploma or GED required

* Washington State Peer Certification is required upon hire: will accept CPS or CPSS

* Two (2) years' experience as a Certified Peer or working in behavioral health field

* Experience supporting individuals with physical health challenges to navigate the physical health care system

* Experience as a beneficiary of the public Behavioral Health system of care

* Must be at least 18 years of age

Essential Function of Position

* Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders

* Draws upon own personal recovery experience with mental health/addiction challenges as a basis for engagement as a peer with the members served and to validate members' own lived experiences

* Assists members served with voicing their strengths, interests, and goals throughout their time in services including: goal plans, crisis plans and other methods of expressing individual preferences

* Utilizes a comprehensive resource guide and educates members about local community supports and resources

* Supports members served in developing strategies to reduce self-stigma

* Engages and communicates with a wide range of members served especially those who are struggling to be active in their own recovery

* Assists participants in all needs including Activities of Daily Living (ADLs)

* Actively participates in multidisciplinary team meetings

* Participates in verbal de-escalation and physical interventions in emergent situations and is willing and able to assist other staff as needed to maintain a safe, healing environment for all

* Travels locally to provide outreach to members served in the community (program specific)

* If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

* If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

Skills Needed to be Successful in Role

* Knowledge of recovery focused, strengths based work in mental health/addiction recovery

* Willing to seek to understand members' unique circumstances, personal preferences, and goals and incorporate them into daily work as well as any needed crisis response to help them regain a sense of control

* Have a strong understanding of recovery and resilience, the value of partnerships with members and member choice, and the balance between protection from harm and personal dignity

* Strong knowledge of relevant community resources and methods for accessing them

* Possess strong communication, writing skills, and typing/computer skills

* Experience working with adults facing mental health/addiction challenges

* Interest or experience in working with people who are difficult to engage and maintain in traditional mental health programs

* Ability to communicate and work effectively with members served, family members, and staff from various backgrounds

What's In It For You*

* Nine Paid Holidays

* Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)

* Free CEUs, coaching and mentorship

* Online University Tuition Discount and Company Scholarships

* Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan

* For more information visit: https://www.telecarecorp.com/benefits

Join Our Compassionate Team

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.