National Operations Director Jobs (NOW HIRING)

The Director ofNational Operations is a strategic leader responsible forleading andmanagingoperational plans and processesacrossYear Up United'sregions. Reporting to the Senior Director,ProgramStrategy andOperations, this role overseesa team of Operations leaders who manage day-to-day hybrid and in-office operations acrossmultiple locations in direct support ofYear Up United programming.

In collaboration withstakeholders, the Director will design and implement strategies to enhance in-person student engagement,drive process standardization, and ensure operational excellence across geographies. They will focus on delivering a high-quality, consistentexperience for students, staff, and strategic partners while continuously streamlining operations to improve efficiency and effectiveness andreduce costto serve.

Success in this role requires a forward-thinking, proactive leader with a strong track record in operational management, processimprovement, and team leadership. The ideal candidate will excel in a fast-paced environment, foster cross-functional collaboration, andbring exceptional communication skills and a customer-focused mindset toplan andadvance organizational goals.

This is an in-person role requiring 5 days in office engagement to the designated Year Up United location. Applicants must live within a reasonable commutable distance to a Year Up United location.

KEY RESPONSIBILITIES

Lead Standards forExceptionalManagementofNational Portfolio ofSites

• Lead facilities operations across multiple states.

• Develop and execute operational strategies that improve efficiency, service quality, and cost performance.

• Manage operating budgetsandcapital improvement programs.

• Direct regionaloperationsteams,buildingfacilities managers, and vendor partners.

• Oversee preventive maintenance, compliance, safety, and risk management.

• Negotiate and manage national service contracts.

• Drive workplace experience, sustainability, and continuous improvement initiatives,and other duties as assigned.

• Establish KPIs, performance dashboards, and operational reporting for executive leadership.

ManageReal Estate Planning

• Lead the end-to-end real estate planning and execution process to support national businessoperations, including identifyingandevaluating potential sites,overseeing location selection,andall aspects of office movesand transitions.

• Assess prospective spaces by evaluatingwith keystakeholdersoperational requirements, workforceand trainingcapacityneeds, accessibility, regulatory considerations, and financial feasibility.

• Partnerwithcross-functional teams,including Finance and Legal,to developand advanceplans fornew locations, relocations, and lease renewals.

• Developtransition planning and operational readiness for new sites, ensuring alignment across all business functions before launch.This includes coordinatingcross-functional planning with Legal,IT, Marketing, andexternalteams to ensure seamless executiontoensureoccupancy and operational readiness.

• Establish project timelines, governance, and performance metrics to ensure on-time, on-budget delivery of new locations and facility initiatives.

• Drive portfolio optimization by analyzing utilization, capacity, operating costs, and strategicneeds,and long-range facility plans.

• Develop and maintain long-term real estate strategies that support organizational objectives, operational efficiency, and workforce requirements.

Operations, Process Improvement, and Leadership

• Develop and implement a comprehensive operational framework and strategic plan foroperatingacrossgeographies,

• Collaborating withleadershipto streamline, standardize, and optimize processes for greater efficiency andcost-effectiveness.

• Responsible for leading the Student Centralized Asset Management Program (CAM) across all geographies in whichweservestudents.

• Lead initiatives within Enterprise Health and Safety (EHS) needs of the organization.

• Manage and mentor a multi-geography team to deliver high-quality hybrid and in-person operations while fostering a culture of accountability and excellence.

• Cultivate and maintain productive relationships with external partners (to include colleges, CBOs, and corporate partners),service providers, and vendors to support operational goals.

• Regularly evaluate and report operational performance, identifying opportunities to improve resource utilization and meetorganizational objectives.

• Manage the annual budget, implementing effective tracking systems to ensure financial accountability.

• Lead special projects focused on increasing operational effectiveness and efficiency.

Program, Community, and Volunteer Engagement

• Collaborate withleaders across the organization managingYear Up Unitedofferingsto shape and execute a vision for in-person student engagement that maximizessuccess.

• Partner with National Teams (Events, Development, Corporate Engagement, and Talent Networks) to elevate the Year UpUnited brand and align programming with revenue and mission goals.

• Coordinate and execute high-impact volunteer and partner programming, including guest speaker series, Fireside Chats,Manager Meet and Greets, mock interviews, in partnership with Development, Corporate Engagement, and Events teams.

• Build and maintain strong relationships with internal and external stakeholders, ensuring alignment between service deliveryand business objectives.

• Conduct post-program reviews and provide key metric reports to assess and improve in-person programming outcomes.

Change Management and Growth Initiatives

• Lead initiatives to align operational practices acrossofferings, enhancing organizational capability and consistency.

• Focus on improving customer experience and staff productivity through technology and process innovations.

• Identify and lead special projects to increase effectiveness and efficiency.

Learning Community Member

• Actively participate in Year Up United's Learning Community, supporting students as a coach, facilitator, and/or mentor.

• Engage in weekly group sessions with students and contribute to a positive, inclusive educational environment.

• Participate in staff meetings, training, and ongoing professional development initiatives.

QUALIFICATIONS

• 5+years ofrealestateand facilitiesmanagementexperience.

• 6-7 years of experience in operational and strategic roles within high-performing organizations.

• 2-3 years of management experience.

• This is an in person role requiring 5 days in office engagement to the designated Year Up United location. Applicants must live within a reasonable commutable distance to a Year Up United location.

• Strong decision-making skillswith orientation to flawless executionin dynamic environments.

• Excellent project management and budget management skills.

• Strong interpersonal and communication skills.

• Customer service mindset with strong relationship skills to support and engage with internal and external stakeholders toincludehigh stakespartners.

• Strong organizational and time management skills with exceptional attention to detail.

• Collaborative leadership style with strong problem-solving abilities.

• Proficiency in Microsoft Office and Salesforce preferred.

• A passion for working with young adults, an unshakable belief in their potential, anda strong commitment to the mission of Year Up United.

• Understanding of the Opportunity Divide and its drivers.

• Commitment to diversity, equity, inclusion and belonging.

Salary Range: $120,000 - $145,000

WORKING AT YEAR UP UNITED:

Starting January 5, 2026, employees are expected to work on-site at least two days per week (Monday through Thursday dependent on job requirements). To be eligible for employment, candidates must live and work in a state (or an approved proximate state*) where Year Up United operates. For a list of eligible locations, please visit: https://www.yearup.org/job-training/locations

*Approved proximate states where Year Up United operates are: Connecticut, Indiana, New Hampshire, New Jersey, South Carolina and Virginia.

• Year Up United has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate's skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

• Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.

• Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.

ORGANIZATION DESCRIPTION:

Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults-no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country-a gap that Year Up United is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up United's intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up United has directly served more than 40,000 young adults since its founding in 2000. Year Up United's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up United is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

Year Up United embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/
Year Up United is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.

Please submit a thoughtful cover letter and resume through our website.

We respectfully request no phone calls.