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Noc Operations Jobs (NOW HIRING)

Aven Hospitality

Manager, NOC Operations

Fort Worth, TX · On-site

$81K - $109K/yr

Senior Manager - NOC Operations Reports To: VP, Platform & Cloud Services Role Overview The Senior Manager -NOC Operations will lead Aven Hospitality's 24x7 global Network Operations Center (NOC ...

Aven Hospitality

Manager, NOC Operations

Fort Worth, TX · On-site

$81K - $109K/yr

Senior Manager - NOC Operations Reports To: VP, Platform & Cloud Services Role Overview The Senior Manager -NOC Operations will lead Aven Hospitality's 24x7 global Network Operations Center (NOC ...

Ampcus Inc

SOC/NOC Operations Manager (RFP)

Washington, DC · On-site

$95K - $128K/yr

Responsibilities : • Contractor shall provide a SOC/NOC Operations Manager responsible for oversight of integrated 24x7x365 security and network monitoring operations. • This individual shall ...

Eliassen Group

SOC/NOC Operations Manager

Washington, DC · Remote

$78 - $88/hr

Lead day-to-day operations of SOC/NOC functions in a 24x7 monitoring environment. * Manage and coordinate analyst shifts to ensure continuous coverage and operational readiness. * Oversee incident ...

GM Financial

Global NOC Operations Manager

Arlington, TX · Hybrid

$76K - $102K/yr

The NOC Operations Manager is responsible for staying current on changing company technologies in order to understand significance and business impact when outages occur. They will demonstrate strong ...

Telos Corporation

NOC Manager

Ashburn, VA · On-site

$86K - $116K/yr

NOC Operations Management Manage the day-to-day operations of a 24x7 Network Operations Center (NOC) supporting enterprise systems, networks, and cloud environments. Lead, mentor, and develop NOC ...

Nokia

Service Management L2 Engineer

VA · Remote

Working onsite at the customer's location, the Resident Engineer interfaces with NOC personnel to support operations and maintenance engineering activities. Key responsibilities include establishing ...

CCR Technologies

NOC Lead

Cedar Rapids, IA · On-site

As the NOC Lead, you will serve as the senior technical and operational anchor of the Network Operations Center, owning core network health while acting as an additional escalation point for the NOC ...

Entarian

NOC Technician

Colorado Springs, CO

$85K - $95K/yr

As a NOC Specialist, you will be the first line of defense for network-related issues, directly ... This is a shift-based operational position where you will oversee the administration and management ...

Entarian

NOC Technician

Colorado Springs, CO

$85K - $95K/yr

Entarian is seeking a highly skilled and motivated Network Operations Center (NOC) Specialist to join our dynamic team. This critical role requires advanced expertise in network operations, strategic ...

Entarian

NOC Technician

Colorado Springs, CO · On-site

$85K - $95K/yr

As a NOC Specialist, you will be the first line of defense for network-related issues, directly ... This is a shift-based operational position where you will oversee the administration and management ...

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NOC Operations information

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How much do noc operations jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for noc operations in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What is NOC Operations?

NOC Operations, or Network Operations Center Operations, refer to the activities carried out by specialized teams responsible for monitoring, managing, and maintaining an organization's IT infrastructure, networks, and systems. NOC teams ensure continuous uptime, handle incidents, and resolve network issues to minimize downtime and service interruptions. They use advanced tools to track performance, respond to alerts, and coordinate with other IT departments to keep systems running smoothly. These operations are crucial for businesses that rely on stable and secure network services.

What skills and qualifications are needed for NOC Operations?

To thrive as a NOC Operations specialist, you need strong knowledge of networking concepts, troubleshooting skills, and often a degree in information technology or a related field. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ticketing systems, and industry certifications like CompTIA Network+ or Cisco CCNA are typically required. Attention to detail, effective communication, and the ability to remain calm under pressure are critical soft skills for this role. These skills and qualities are essential to ensure continuous network uptime, swift incident response, and reliable technical support for organizational operations.

What challenges do professionals in NOC Operations face, and how can they be addressed?

Professionals in NOC Operations often encounter challenges such as managing high-pressure incidents, coordinating across multiple teams, and ensuring network uptime around the clock. To address these, strong communication skills, a solid understanding of monitoring tools, and effective escalation procedures are essential. Teamwork and continuous learning are key, as technologies and threats evolve rapidly in this field. Regular training and clear documentation can also help NOC teams respond more efficiently to issues.

Is NOC operations a good career?

NOC operations involve monitoring and managing network infrastructure, requiring technical skills in networking, troubleshooting, and often certifications like CCNA. It offers opportunities for career growth in IT and cybersecurity, with shifts that can include nights and weekends. The role provides stable employment in the technology sector but may require continuous learning to keep up with evolving systems.

What does a NOC Operations operator do?

A NOC Operations operator monitors and manages network infrastructure to ensure system stability and security. They troubleshoot network issues, respond to alerts, and coordinate with technical teams using tools like network monitoring software, often working in shifts to provide 24/7 support.
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NOC Operations jobs near you
Infographic showing various Noc Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.

Manager, NOC Operations

Aven Hospitality

Fort Worth, TX • On-site

$81K - $109K/yr

Full-time

Medical, Dental, PTO

Posted 12 days ago

Job description

Aven Hospitality is an innovative technology provider powered by SynXis, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier's unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..

Senior Manager - NOC Operations
Reports To: VP, Platform & Cloud Services

Role Overview

The Senior Manager -NOC Operations will lead Aven Hospitality's 24x7 global Network Operations Center (NOC)/Command Center functions. This role is accountable for ensuring high-availability operations, proactive monitoring, rapid incident response, and consistent service delivery across cloud, network, and end-user environments.

This leader will manage both internal teams and MSP partners, driving operational excellence, governance, and continuous improvement while ensuring alignment with business-critical hospitality systems and guest-facing platforms.

The role plays a key part in establishing scalable operations during Aven's cloud transformation and MSP transition.

Key Responsibilities

1. NOC / Command Center Leadership

  • Own end-to-end operations of the 24x7 NOC / Command Center, ensuring continuous monitoring of infrastructure, applications, and network environments

  • Ensure timely detection, triage, escalation, and resolution of incidents across all platforms

  • Optimize monitoring strategy to improve signal-to-noise ratio and reduce false positives

2. Incident & Major Incident Management

  • Lead incident management processes across L1, L1.5, and L2/L3 escalation tiers

  • Drive Major Incident (P1/P2) response, coordination, and service restoration across teams

  • Ensure structured post-incident reviews, root cause analysis (RCA), and continuous improvement

3. Service Desk Operations

  • Oversee global service desk operations delivering 24x7 L1/L1.5 support for end users

  • Ensure efficient ticket intake, prioritization, resolution, and escalation workflows

  • Drive improvements in service quality, user experience, and first-call resolution

4. MSP & Vendor Management

  • Act as primary operational interface for MSP providers across NOC, Service Desk, and Cloud Ops

  • Govern SLAs, KPIs, and service delivery outcomes

  • Ensure knowledge transfer, documentation, and operational readiness during transition phases

5. Service Management & Governance

  • Enforce ITSM best practices across Incident, Problem, Change, and Service Request management

  • Ensure alignment with ServiceNow processes and enterprise ITSM frameworks

  • Drive adherence to SLAs, OLAs, and compliance requirements

6. Operational Readiness & Continuous Improvement

  • Lead transition-to-operations (TTO) readiness including knowledge transfer, shadowing, and go-live stabilization

  • Continuously optimize workflows, automation, and operational efficiency

  • Implement monitoring, alerting, and service reporting improvements

7. Team Leadership & Organization Development

  • Build and lead high-performing NOC and IT support teams across geographies

  • Manage onshore/offshore staffing models with follow-the-sun coverage

  • Mentor team members and foster a culture of accountability and continuous learning

8. Stakeholder & Executive Communication

  • Provide regular operational status updates and insights to leadership

  • Act as escalation point for critical business-impacting incidents

  • Translate operational metrics into business and customer impact

Required Qualifications

  • 10-15+ years of experience in IT Operations, NOC, or Service Desk leadership roles

  • Proven experience managing 24x7 operations in a global, distributed environment

  • Strong experience in ITIL-based service management (Incident, Problem, Change)

  • Demonstrated experience managing MSP/vendor relationships in a hybrid model

  • Experience with cloud platforms (AWS, GCP) and modern infrastructure monitoring

  • Strong leadership, communication, and stakeholder management skills

Preferred Qualifications

  • Experience in hospitality, travel, or highly transactional industries

  • Exposure to large-scale cloud transformation or carve-out programs

  • Familiarity with tools such as ServiceNow, Dynatrace, or equivalent observability platforms

  • ITIL certification (v3/v4) or equivalent

Outstanding Benefits

  • Very competitive compensation
  • Generous Paid Time Off (25 PTO days)
  • 8 Hours of Volunteer Time Off (VTO)
  • We offer a comprehensive medical, dental and Wellness Program
  • 12 weeks paid parental leave
  • An infrastructure that allows flexible working arrangements
  • Formal and informal reward, recognition and acknowledgement programs
  • Lots of fun and engaging employee development events

Reasonable Accommodation

Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us

Determinationson requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals.EEO IS THE LAW

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