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Mychart Jobs in Indiana (NOW HIRING)

Deaconess

Billing Relations Specialist

Evansville, IN · On-site

$18.06 - $25.28/hr

Respond to Live Chat, MyChart messages, and email inquiries each day. * Complete demographic updates and correspondence in a timely manner. * Manage electronic documents and assist with additional ...

HHC

Service Desk Technician

Indianapolis, IN · On-site

Assists Eskenazi Health patients with configuring MyChart. Provides assistance, such as password resets, to patients over the phone * Acts as liaison between hospital staff, vendors and end-user

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How much do mychart jobs pay per year?

As of Aug 1, 2026, the average yearly pay for mychart in Indiana is $59,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $75,600.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a MyChart Support Specialist?

A MyChart Support Specialist typically spends their day assisting patients and healthcare staff with issues related to MyChart account access, password resets, and troubleshooting application features. They may also help educate users on navigating the portal, escalate technical problems to IT teams, and monitor ticket queues to ensure timely resolution. The role often involves close collaboration with clinical staff, IT professionals, and sometimes direct patient interaction, both over the phone and through secure messaging. Being proactive in identifying system trends and working in a fast-paced environment is also a key aspect of the job.

What are the key skills and qualifications needed to thrive in the Mychart position, and why are they important?

To thrive as a MyChart Support Specialist, you need a solid understanding of healthcare information systems, patient portal workflows, and general IT troubleshooting, often supported by experience in healthcare settings or a background in health informatics. Familiarity with Epic MyChart, electronic health records (EHR) platforms, and ticketing or support systems is typically required. Strong communication, patience, and problem-solving abilities are key soft skills for effectively assisting patients and providers. These skills ensure rapid issue resolution, high user satisfaction, and secure handling of sensitive health information.

What is a MyChart job?

A MyChart job typically involves supporting patients, healthcare providers, and staff in using the MyChart patient portal, which is part of the Epic electronic health record system. Responsibilities may include troubleshooting technical issues, assisting with account access, training users, and ensuring data security. Employees in these roles may work in healthcare IT, customer support, or clinical settings to enhance patient engagement and streamline communication.

What are popular job titles related to Mychart jobs in Indiana? For Mychart jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Mychart jobs in Indiana look for? The top searched job categories for Mychart jobs in Indiana are:
What cities in Indiana are hiring for Mychart jobs? Cities in Indiana with the most Mychart job openings:
Mychart jobs near you
Infographic showing various Mychart job openings in Indiana as of July 2026, with employment types broken down into 2% As Needed, 85% Full Time, 11% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,795 per year, or $28.7 per hour.

Billing Relations Specialist

Deaconess

Evansville, IN • On-site

$18.06 - $25.28/hr

Full-time

Posted 8 days ago

Deaconess Health System rating

6.7

Company rating: 6.7 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

530th of 887 rated healthcare providers

Job description

Join Our Team as a Customer Relations Specialist!
Do you love helping people, solving problems, and making someone's day a little easier? Are you organized, detail-oriented, and thrive in a fast-paced environment? If so, we'd love to meet you!
As a Customer Relations Specialist, you'll be the friendly voice and trusted resource for our patients-helping them understand their accounts, navigate financial assistance, and receive the exceptional service they deserve. Every interaction is an opportunity to make a positive impact.
What You'll Do
Deliver Outstanding Customer Service
  • Be the first point of contact for patient questions by phone, email, chat, and in person.
  • Assist patients with billing questions, payments, payment plans, insurance explanations, and account updates.
  • Resolve concerns efficiently while providing compassionate, professional service.
  • Document interactions accurately and follow up on outstanding accounts.
  • Maintain high-quality service standards and help create a positive patient experience.
Support Our Digital Communication Channels
  • Respond to Live Chat, MyChart messages, and email inquiries each day.
  • Complete demographic updates and correspondence in a timely manner.
  • Manage electronic documents and assist with additional projects as assigned.
Help Patients Access Financial Assistance
  • Process Financial Assistance applications quickly and accurately.
  • Communicate with patients regarding missing documentation and application status.
  • Prepare reports, appeal information, and charity documentation.
  • Assist patients by phone, email, and fax throughout the application process.
Provide Pricing & Estimate Support
  • Assist patients requesting procedure estimates through phone, email, MyChart, and chat.
  • Explain insurance benefits and estimated costs with accuracy and empathy.
  • Ensure compliance with state and federal No Surprises Act guidelines.
  • Track and document estimate requests while collaborating with internal teams.
Serve as an Agency Liaison
  • Coordinate with collection agencies and legal partners when necessary.
  • Review accounts and prepare documentation for court proceedings.
  • Represent the organization as a witness when required.
  • Build strong relationships with agency vendors to ensure smooth communication.

What You'll Bring
Required Education
  • High School Diploma or GED

Required Experience
  • At least 2 years of relevant experience, including one or more of the following:
    • Medical billing
    • Hospital registration
    • Physician office operations
    • Collections
    • Professional healthcare billing
    • Medical billing education or training

What Makes You Successful
We're looking for someone who:
  • Communicates with professionalism, patience, and empathy.
  • Enjoys solving problems and finding solutions.
  • Can manage multiple priorities while staying organized.
  • Is comfortable learning and using technology, including Microsoft Word, Excel, Outlook, Access, and internet-based applications.
  • Has strong analytical and critical-thinking skills.
  • Builds positive relationships with patients, providers, coworkers, and leadership.
  • Handles confidential information with integrity and discretion.

Why Join Us?
When you join our team, you're joining a group of professionals dedicated to making healthcare easier to navigate for every patient we serve. Your compassion, attention to detail, and commitment to excellent service will make a meaningful difference every single day.
If you're ready to build a rewarding career where customer service meets purpose, we'd love to hear from you. Apply today!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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