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Responsible for collaborating with clients to configure software solutions in pre-production and production environments.
Solution Delivery Consultant - Clinical
At Netsmart, improving care delivery isn't just our aspiration - it's our passion!
For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our technologies and offerings beyond the EHR by embracing emerging trends that empower healthcare professionals to provide the best possible care.
About the Role
As a Clinical Solution Delivery Consultant, you will work directly with clients to configure and implement Netsmart solutions in both pre-production and production environments. You will help translate real-world clinical workflows into system design, support end-user training, and ensure that each implementation aligns with the needs of clinicians and the populations they serve.
This is a hands-on, fast-paced role where you'll gain deep exposure to Netsmart's myAvatar platform and play a key part in helping clinicians spend more time on meaningful patient care. Whether you come with clinical experience, healthcare operations knowledge, or strong technical problem-solving skills, this role offers the opportunity to learn quickly and grow within a supportive consulting team.
About the myAvatar Platform
myAvatar™ is an electronic health record (EHR) designed for organizations delivering behavioral health and addiction treatment services across community-based, residential, and inpatient programs. Built to support whole-person care, the platform uses real-time analytics, workflow tools, and clinical decision support to streamline care delivery.
As a consultant, you'll help clients build forms, workflows, and clinical configurations that power everyday work for clinicians, administrators, and care teams.
What You'll Do
Client Communication & Support

• Partner with clients to understand clinical workflows and how they translate into system needs.
• Communicate system functionality, implementation progress, and issues in clear, accessible language.
• Support client training sessions, workshops, and go-live activities to promote user confidence.

Solution Configuration & Implementation

• Configure system components such as clinical workflows, forms, and supporting dictionaries based on project requirements.
• Perform system build, testing, and validation using Netsmart's implementation methodology.
• Troubleshoot configuration and data-related issues across diverse environments.

Project Participation

• Take part in client meetings, internal initiatives, and cross-functional collaborations.
• Provide input on workflow analysis and help identify areas for optimization.
• Document solution status, risks, and issues for clients and project leadership.

Continuous Improvement

• Support process improvements, contribute to team knowledge, and help enhance delivery methodologies.
• Maintain clear documentation of best practices and client-specific configurations.

Qualifications
Required

• Ability to work in office at Netsmart's headquarters in Overland Park, KS
• Bachelor's degree or equivalent relevant work experience
• At least 1 year of health care information technology or systems management implementation or consulting working experience
• Written and verbal communication skills
• Decision-making skills
• Flexibility
• Comfort with ambiguity
• Willingness to learn and adapt in a fast-paced, client-facing environment

Preferred

• Experience with Netsmart EHR solutions
• Experience within Netsmart client industries (clinical, human services, long-term care, senior living, etc.)
• Experience working in a clinical setting (behavioral health, acute care, residential, outpatient, etc.)

Expectations

• Potential travel up to 20% as needed (may vary by project and client)
• Position may require occasional extended or irregular hours to support clients across multiple time zones and during project go-live periods

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.
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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
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