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Manager Myavatar Jobs (NOW HIRING)

Metrocare Services

Support Business II

Dallas, TX · On-site

Works with Leadership to ensure the Center's therapy schedule is entered accurately within MyAvatar and manages status of visits from day-to-day in the system with applicable documentation.

Metrocareservices

Support Business II

Dallas, TX

$2K/yr

Works with Leadership to ensure the Center's therapy schedule is entered accurately within MyAvatar and manages status of visits from day-to-day in the system with applicable documentation.

jbfcs

Residence Manager

Bronx, NY

Residence Manager At The Jewish Board, we don't just make a difference - we make a bigger ... Document work in MyAvatar, the Agency's EHR system. * Ability to understand and use the Agency ...

jbfcs

Residence Manager

Bronx, NY

Residence Manager At The Jewish Board, we don't just make a difference - we make a bigger ... Document work in MyAvatar, the Agency's EHR system. * Ability to understand and use the Agency ...

Southwest Human Development

EHR Help Desk Analyst

Phoenix, AZ · On-site

$19.25 - $26.50/hr

Experience with Netsmart MyAvatar or similar EHR preferred. * Telehealth platform support experience preferred. * Familiarity with Entra ID (Azure AD), Intune, or device management preferred ...

The Jewish Board

Residence Manager

Bronx, NY · On-site

$62K/yr

Make a bigger difference Residence Manager At The Jewish Board, we don't just make a difference ... Document work in MyAvatar, the Agency's EHR system. * Ability to understand and use the Agency ...

The Jewish Board

Clinical Supervisor

Manhattan, NY · On-site

Ensure case managers are completing required home visits and face to face contacts with resources ... Complete progress notes in CONNECTIONS and MyAvatar, as well as review those of supervisee'

jbfcs

Clinical Supervisor

Manhattan, NY

Ensure case managers are completing required home visits and face to face contacts with resources ... Complete progress notes in CONNECTIONS and MyAvatar, as well as review those of supervisee'

PRAIRIE VIEW INC

Insurance Specialist

Newton, KS

In this role, you will play a crucial part in our financial health by managing the end-to-end ... Proficiency with electronic health records/billing systems (experience with MyAvatar, Waystar ...

jbfcs

Clinical Supervisor

Manhattan, NY

Ensure case managers are completing required home visits and face to face contacts with resources ... Complete progress notes in CONNECTIONS and MyAvatar, as well as review those of supervisee'

IDEALFORCE LLC

EHR Project Manager (29313)

Phoenix, AZ · On-site

The EHR Project Manager will actively manage the implementation of all components of the EHR ... This project will be upgrading existing Avatar modules to the newest release known as myAvatar and ...

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Manager Myavatar information

What is the difference between Manager Myavatar vs Customer Service Manager?

AspectManager MyavatarCustomer Service Manager
Required CredentialsRelevant management experience, industry-specific certificationsCustomer service certifications, leadership experience
Work EnvironmentOffice, virtual, or hybrid settings in tech or digital industriesCall centers, retail, hospitality, or service industries
Employer & Industry UsageTech companies, digital platforms, online servicesRetail, hospitality, telecom, and service sectors
Search & Comparison IntentUnderstanding management roles in digital or virtual platformsManaging customer relations and service quality

The Manager Myavatar role typically involves overseeing digital or virtual platform operations, requiring management experience and industry-specific certifications. In contrast, a Customer Service Manager focuses on leading customer support teams in service-oriented industries. While both roles involve leadership and customer interaction, the Manager Myavatar is more tech and digital platform-focused, whereas the Customer Service Manager emphasizes direct customer engagement and service quality management.

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Infographic showing various Manager Myavatar job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution.
Support Business II

Support Business II

Metrocare Services

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.
Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.
Job Description:
GENERAL DESCRIPTION:
The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.
The Business Support Specialist II position is responsible for coordinating and performing all clerical support needs for the assigned program, ensuring client satisfaction, and flow of office operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential functions listed here are representative of those that must be met to successfully perform the job.
  • Checks clients in as they arrive for their session, utilizing MyAvatar (clinical electronic health record) which notifies the therapist the client has arrived.
  • Works with Leadership to ensure the Center's therapy schedule is entered accurately within MyAvatar and manages status of visits from day-to-day in the system with applicable documentation.
  • Maintains Scheduling Calendar in Avatar
  • Schedules future appointments, Cancels and Reschedules as needed
    • The first point of contact for all external and internal stakeholders is through telephone communication with the designated center.
  • Screens and directs incoming calls to the appropriate partners, ensuring stakeholders who contact the designated center are connected with the right resources.
  • Creates and maintains client records in MyAvatar or other electronic health record systems, including admission forms, program details, diagnoses, financial assessments, and managed care authorization information.
  • Completes check of benefit status prior to each visit to determine co-pay, deductible, or self-pay status at start of service appointment.
  • Responsible for cleanliness, presentation/set up of waiting room spaces
  • Gathers Medical Records as needed for client access to services
  • Completes Initial Eligibility and Benefits checklist for inquiring insurance clients.
  • Referral of applicants, documenting their communication
  • Schedule monthly training or as needed at the direction of the Clinical Team
  • Completes attendance and program-specific logs monthly, communicate clients whose attendance is below 90% and collaborate with leadership on action plans.
  • Copying, faxing, and all other general office duties
  • Scans in client documents into MyAvatar within three business days of receipt
  • Coordinate team supply needs in collaboration with program leadership to ensure timely and efficient resource availability
  • Attend regional and team meetings.
  • Meets designated benchmarks and/or quality measures, missed appointments or required documentation.
  • Performs other duties as assigned.

COMPETENCIES:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
  • Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
  • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
  • Ability to work in a multi-disciplinary team environment.
  • Ability to multi-task and accommodate high volume job tasks.
  • Ability to function with little or no supervision.
  • Ability to work with dual supervision and reporting lines.
  • Ability to exercise tact and diplomacy in interacting with internal/external customers.
  • Ability to implement and monitor processes within team.
  • Ability to adapt to changing business needs, conditions, and work responsibilities.
  • Ability to solve problems while ensuring rules and directives are followed

QUALIFICATIONS
EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS:
  • Required: High School Diploma 2 to 3 years of progressive customer service experience
  • Preferred: Some college or technical school/training
  • Preferred: Experience in an office or MH/MR setting

DRIVING REQUIRED: Yes
MATHEMATICAL SKILLS:
  • Basic math skills required.
  • Ability to work with reports and numbers.
  • Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY:
  • Ability to apply common sense understanding to carry out simple one or two-step instructions.
  • Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:
  • Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
  • Ability to utilize Internet for resources.
  • Basic level on MS Excel.
  • Ability to use electronic health records (EHRs) to store and access client information.

Benefits Information and Perks:
Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:
  • Medical/Dental/Vision
  • Paid Time Off
  • Paid Holidays
  • Employee Assistance Program
  • Retirement Plan, including employer matching
  • Health Savings Account, including employer matching
  • Professional Development allowance up to $2000 per year
  • Bilingual Stipend - 6% of the base salary
  • Many other benefits

Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
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