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Multi Unit Operations Manager Jobs in Michigan (NOW HIRING)

Dunkin - Baskin Robbins

Multi Unit Manager

Houghton, MI · On-site

$58K - $59K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

Dunkin

Multi Unit Manager

Iron Mountain, MI · On-site

$63K - $64K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

Dunkin

Multi Unit Manager

Marquette, MI · On-site

$66K - $67K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

Baskin Robbins

Multi Unit Manager

Iron Mountain, MI

$63K - $64K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

Dunkin

Multi Unit Manager

Houghton, MI · On-site

$58K - $59K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

T Mart

Multi Unit Manager

Houghton, MI · On-site

$58K - $59K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

Dunkin

Multi Unit Manager

Menominee, MI · On-site

$63K - $63K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

T Mart

Multi Unit Manager

Iron Mountain, MI · On-site

$63K - $64K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

Baskin Robbins

Multi Unit Manager

Marquette, MI

$66K - $67K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

T Mart

Multi Unit Manager

Marquette, MI · On-site

$66K - $67K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

Dunkin

Multi Unit Manager

Menominee, MI

$63K - $63K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

Dunkin

Multi Unit Manager

Marquette, MI · On-site

$66K - $67K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

Baskin Robbins

Multi Unit Manager

Menominee, MI

$63K - $63K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

Baskin Robbins

Multi Unit Manager

Houghton, MI

$58K - $59K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

T Mart

Multi Unit Manager

Menominee, MI · On-site

$63K - $63K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

Dunkin

Multi Unit Manager

Iron Mountain, MI

$63K - $64K/yr

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive ...

Subway - 3382-0

Multi-Unit Manager

Jenison, MI

$62K - $62K/yr

Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company ... Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.

Subway - 1135-0

Multi-Unit Manager

Ann Arbor, MI · On-site

$67K - $68K/yr

Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company ... Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.

Subway - 12556-0

Multi-Unit Manager

Grand Rapids, MI · On-site

$66K - $66K/yr

Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company ... Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.

Subway - 4316-0

Multi-Unit Manager

Saline, MI

$62K - $62K/yr

Key Responsibilities:     •   Manage and oversee the daily operations of 8-10 QSR ... experience in multi-unit management within the QSR or hospitality industry.     • ...

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Multi Unit Operations Manager information

What is the difference between Multi Unit Operations Manager vs Store Manager?

AspectMulti Unit Operations ManagerStore Manager
CredentialsExperience in retail/operations, leadership skillsExperience in retail, customer service, sales
Work EnvironmentOversees multiple locations, corporate settingManages a single store, retail environment
Employer & IndustryRetail chains, franchise organizationsIndividual retail stores, franchises
Search & Comparison IntentUnderstanding roles overseeing multiple storesManaging daily store operations

The Multi Unit Operations Manager oversees multiple store locations, focusing on strategic operations, staffing, and sales performance across sites. In contrast, a Store Manager handles daily store activities, customer service, and staff management within a single location. Both roles require retail experience but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Multi Unit Operations Manager, and why are they important?

To thrive as a Multi Unit Operations Manager, you need strong leadership, organizational, and analytical skills, often supported by a degree in business management or a related field and experience overseeing multiple locations. Familiarity with POS systems, inventory management software, and financial reporting tools is typically required, and certifications like Six Sigma or Lean Management can be beneficial. Exceptional communication, problem-solving, and team-building abilities help you motivate staff and manage competing priorities across sites. These skills ensure operational consistency, drive performance, and foster a positive culture across multiple business units.

How does a Multi Unit Operations Manager effectively balance the needs of multiple locations while maintaining consistent performance standards?

A Multi Unit Operations Manager typically juggles oversight of several locations, which requires strong organizational skills and frequent communication with on-site managers. They set clear expectations, standardize processes, and regularly review performance metrics to ensure consistency across all units. Managers often visit locations, conduct audits, and provide coaching to address unique challenges while fostering a cohesive team culture. By leveraging technology and delegating appropriately, they can address site-specific issues without compromising overall operational goals.

What are Multi Unit Operations Managers?

Multi Unit Operations Managers are professionals responsible for overseeing the operations of multiple business locations or units within an organization, such as retail stores, restaurants, or branches. They ensure consistency in service, implement company policies, manage budgets, and support location managers in achieving performance goals. Their duties often include staff training, process optimization, and ensuring compliance with company standards across all units. This role requires strong leadership, organizational, and communication skills to maintain high performance across several sites.
What are popular job titles related to Multi Unit Operations Manager jobs in Michigan? For Multi Unit Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Multi Unit Operations Manager jobs in Michigan look for? The top searched job categories for Multi Unit Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Multi Unit Operations Manager jobs? Cities in Michigan with the most Multi Unit Operations Manager job openings:
Multi Unit Operations Manager jobs near you
Multi Unit Manager

Multi Unit Manager

Dunkin - Baskin Robbins

Houghton, MI • On-site

$58K - $59K/yr

Full-time

Posted 19 days ago

Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,181 frontline employees who took The Breakroom Quiz

77th of 103 rated fast food restaurants

Job description

If you're ready to take your career to the next level with a company that is rapidly growing, then we have the opportunity that you've been looking for.
A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive results through continuous employee coaching, training, and sales and profit growth. They are also responsible for providing strong, positive leadership to his/her team to deliver Friendly guest experiences, serve the Freshest products, run the Cleanest restaurants, and provide the Fastest service. They are responsible for working with Restaurant Managers to oversee all aspects of the daily operations of the restaurant.
A Multi-Unit Manager is generally responsible for leading the overall operations of multiple Dunkin' locations including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.
Multi-Unit Managers Responsibilities' include but are not limited to:
Team Environment
  • Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
  • Ensure appropriate training tools are utilized

Operational Excellence
  • Create and maintain a people first culture in the restaurant
  • Monitor, follow up and report training progress
  • Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
  • Ensure Brand standards, recipes and systems are executed
  • Lead team meetings to communicate relevant operations information, e.g.seasonal products

Profitability
  • Identify and support systems to control costs and maintain budgets
  • Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
  • Support sales goals by developing action plans for seasonal forecasting
  • Ensure tools and systems are in place to roll out new products, systems and processes

Skills/Qualifications
  • Associate's degree in related field or equivalent in education and experience
  • Fluent in English
  • Microsoft Office proficiency
  • Facilitation and presentation skills
  • Written and verbal communication skills

Competencies / Guest Focus
  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others
  • Sets, prioritizes and maintains focus on important activities
  • Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making
  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Identifies root cause of a problem and implements a solution to prevent from recurring
  • Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence
  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
  • Encourages collaboration and teamwork
  • Leads others; negotiates and takes effective action

Building Effective Teams
  • Identifies and communicates team goals
  • Monitors progress, measures results and holds others accountable
  • Creates strong morale and engagement within the team
  • Accepts responsibilities for personal and team commitments
  • Recognizes and rewards employee's strengths, accomplishments and development
  • Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management
  • Seeks to understand conflict through active listening
  • Recognizes conflicts as an opportunity to learn and improve
  • Resolves situations using facts involved, ensuring consistency with policies and procedures
  • Escalates issues as appropriate
  • Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
  • Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
  • Provides challenging assignments for the purpose of developing others
  • Uses coaching and feedback opportunities to improve performance
  • Identifies training needs and supports resources for development opportunities

Leading with Vision
  • Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization
  • Drives a clear vision or sense of purpose and clearly communicates to the team
  • Links mission, vision, values, goals and strategies to everyday work

Strategic Thinking
  • Sees where current trends will lead, and how they may influence the organization's direction
  • Translates the vision for a program into clear strategies
  • Thinks in strategic terms and is able to make the connection across functional teams

Proven success in QSR management and Multi Unit experience is required. Drive-thru experience service experience is essential.
?Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

What Dunkin' employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US

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