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Msp Jobs in Raleigh, NC (NOW HIRING)

Guardz

Customer Success Manager

Raleigh, NC · On-site

You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion. Responsibilities: * Own a portfolio of MSP accounts from post-sales handoff ...

AURA TECHNOLOGIES LLC

Operations Manager

Raleigh, NC · On-site

$100 - $125/hr

Project‑manage IT and security initiatives in coordination with our external MSP and IT partners, helping keep work on scope, schedule, and deliverables. * Support AURA's compliance and security ...

KPMG US

Manager, Data Operations

Raleigh, NC · On-site

Responsibilities : • Lead and manage Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities • Ensure ...

HealthCare Support

Pharmacist

Morrisville, NC · On-site

$54.50 - $65.50/hr

Thanks to our direct client partnerships and national MSP programs, you'll have the flexibility to work where you want and go wherever your adventure takes you. Partner with HealthCare Support and ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

... for a MSP Proven technical ability working for an MSP, through relevant, demonstrable, technical qualifications/experience Good organizational, time management and prioritization skills Strong ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... a MSP • Proven technical ability working for an MSP, through relevant, demonstrable, technical qualifications/experience • Good organizational, time management and prioritization skills • ...

N-able

Senior Solutions Engineer

Morrisville, NC · Hybrid

$51.75 - $66.75/hr

... MSP or in selling to MSPs. · Strong communication and presentation skills, with the ability to lead and convey complex ideas clearly and consult effectively with partners in face-to-face meetings or ...

IT Practice

Technical Support Engineer

Raleigh, NC · On-site

Experience: 2+ years of hands-on technical experience, preferably within a Managed Service Provider (MSP) or healthcare IT setting. * Technical Proficiency: * Deep understanding of Windows Server ...

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Showing results 21-40

All JobsMsp JobsMsp Jobs in Raleigh, NC

Msp information

See Raleigh, NC salary details

$60.8K

$204.3K

$352.8K

How much do msp jobs pay per year?

As of Sep 9, 2026, the average yearly pay for msp in Raleigh, NC is $204,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,700.00 and $243,500.00 per year, depending on experience, location, and employer.

What is an MSP?

MSPs, or Managed Service Providers, are companies that remotely manage a customer's IT infrastructure and end-user systems, typically on a proactive basis and under a subscription model. They provide a range of services such as network monitoring, cybersecurity, data backup, and technical support. MSPs help businesses reduce IT costs, improve system reliability, and allow internal teams to focus on core business activities. By outsourcing IT management to an MSP, organizations can access specialized expertise and up-to-date technology without maintaining a large in-house IT staff.

How does an MSP professional typically collaborate with client IT teams and vendors?

As an MSP (Managed Service Provider) professional, collaboration with client IT teams and external vendors is a core part of the role. You’ll often act as the primary liaison—coordinating technical support, system upgrades, and troubleshooting efforts between the client and third-party service providers. This involves regular communication, clear documentation, and joint planning sessions to ensure seamless IT operations and quick resolution of issues. Building strong working relationships and maintaining transparent communication channels are key to success in this collaborative environment.

What are the key skills and qualifications needed to thrive as an MSP professional, and why are they important?

To thrive as an MSP professional, you need a solid background in IT infrastructure, networking, cybersecurity, and troubleshooting, often supported by certifications like CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms such as Microsoft 365 or Azure is typically required. Excellent problem-solving abilities, customer service skills, and adaptability help MSP professionals stand out in managing client needs and unexpected technical issues. These skills and qualities are crucial for ensuring reliable service delivery, maintaining client trust, and addressing a wide range of technical challenges in diverse business environments.

What is the difference between Msp vs Network Administrator?

AspectMspNetwork Administrator
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentManaged service providers, client sites, remote supportCorporate offices, data centers, on-site network rooms
Employer & Industry UsageIT service providers, tech support companiesBusinesses across various industries, IT departments
Common Search & ComparisonYesYes

While both Msp and Network Administrator roles involve managing IT infrastructure, MSPs typically work for service providers supporting multiple clients remotely, whereas Network Administrators are employed directly by organizations to manage their internal networks. The certifications and work environments overlap, but the scope and employer type differ significantly.

How to get a job at MSP?

To get a job at an MSP (Managed Service Provider), candidates should develop skills in IT support, network management, and cybersecurity, often supported by certifications like CompTIA A+ or Network+. Gaining experience through internships or entry-level positions and applying through company career portals or job boards increases chances of employment in this field.

What are the most commonly searched types of Msp jobs in Raleigh, NC?

The most popular types of Msp jobs in Raleigh, NC are:

What job categories do people searching Msp jobs in Raleigh, NC look for?

The top searched job categories for Msp jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Msp jobs?

Cities near Raleigh, NC with the most Msp job openings:

Msp jobs near you
Infographic showing various Msp job openings in Raleigh, NC as of September 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $204,259 per year, or $98.2 per hour.

Customer Success Manager

Raleigh, NC • On-site

Guardz
See more jobs at Guardzexternal

Full-time

Posted 12 days ago

Job description

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue.

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.

Responsibilities:

  • Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
  • Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.
  • Guide new partners to first value and monitor adoption to catch risk before it affects renewals.
  • Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts.
  • Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales.
  • Pilot AI-enabled CS workflows and help build the playbooks and processes that scale the team.


Requirements:

  • 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS.
  • Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models.
  • Proven ability to manage a book of business — driving retention, spotting expansion, and owning outcomes.
  • Comfort using data, dashboards, and customer signals to prioritize work and make decisions.
  • Strong written and verbal communication, with the ability to build trust with owners, technical leads, and decision-makers.
  • Strong presentation and facilitation skills across trainings, business reviews, and executive conversations.
  • High agency and follow-through: you close loops, keep commitments, and hold yourself accountable.

Preferred Qualifications: 

  • Experience with MSPs, MSSPs, channel partners, or technology resellers.
  • Hands-on use of AI tools as part of a CS workflow (Claude a plus).
  • Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight.
  • Comfort with health scoring, churn-risk analysis, and customer journey mapping.