1

Msp Service Dispatcher Jobs (NOW HIRING)

Be Seen First

Service Coordinator (Dispatcher / Triage)

Lake In The Hills, IL · On-site

$55K/yr

  • Medical

  • Vision

  • Retirement

  • PTO

CSI Tech is seeking an experienced Service Coordinator (Dispatcher /Triage) with proven MSP (Managed Service Provider) or TSP (Technology Service Provider) experience serving multiple clients ...

Be Seen First

Service Coordinator (Dispatcher / Triage)

Lake In The Hills, IL · On-site

$55K/yr

  • Medical

  • Vision

  • Retirement

  • PTO

CSI Tech is seeking an experienced Service Coordinator (Dispatcher /Triage) with proven MSP (Managed Service Provider) or TSP (Technology Service Provider) experience serving multiple clients ...

Be Seen First

MSP Helpdesk Supervisor

Lake Elsinore, CA · On-site

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is ideal for someone with MSP or IT services experience who has been a senior technician, team lead, dispatcher/coordinator, helpdesk supervisor, or service desk lead and is ready to take ...

Technical Support Dispatcher

Lake Charles, LA

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll be doing as a Technical Support Dispatcher: You will be the initial point of contact ... MSP * Experience working in ticketing systems * Understanding of ITIL-based service delivery and ...

Technical Support Dispatcher

Lake Charles, LA · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll be doing as a Technical Support Dispatcher: You will be the initial point of contact ... MSP * Experience working in ticketing systems * Understanding of ITIL-based service delivery and ...

Service Coordinator

Brockton, MA · On-site

$60K - $73K/yr

Service coordination/dispatch/customer service, ideally in an MSP. * Managing competing priorities. * Ticketing/PSA reporting. * IT support terminology. Qualifications * High school diploma required ...

Station Leader - MSP

Bloomington, MN · On-site

$85K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... service, compliance, and safety standards. What You'll Do : As Station Leader, you will be ... Direct a large team of drivers, dispatchers, supervisors, and support staff (50+ employees)

Showing results 41-60

Msp Service Dispatcher information

See salary details

$12

$21

$30

How much do msp service dispatcher jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for msp service dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What is an MSP Service Dispatcher?

MSP Service Dispatchers are professionals who coordinate and manage service requests for Managed Service Providers (MSPs). They act as a bridge between clients and technical teams, ensuring that support tickets are prioritized, assigned, and resolved efficiently. Their responsibilities often include scheduling technicians, monitoring ticket progress, and communicating updates to clients. MSP Service Dispatchers play a critical role in maintaining high customer satisfaction by ensuring timely and effective responses to IT issues.

What are the key skills and qualifications needed to thrive as an MSP Service Dispatcher?

To thrive as an MSP Service Dispatcher, you need strong organizational abilities, knowledge of IT service management, and ideally experience with help desk operations or a related technical background. Familiarity with ticketing systems like ConnectWise or Autotask, and understanding of remote monitoring tools, are commonly required. Excellent communication, multitasking, and problem-solving skills help you manage client expectations and coordinate technical resources effectively. These skills ensure efficient service delivery, client satisfaction, and smooth workflow within a managed service provider environment.

What are some common challenges faced by an MSP Service Dispatcher, and how can they be managed effectively?

MSP Service Dispatchers often face the challenge of balancing multiple incoming service requests while ensuring timely responses and technician availability. Prioritizing tickets based on urgency and client impact, maintaining clear communication with both clients and technical teams, and using ticketing systems efficiently are key to managing these challenges. Building strong relationships with technicians and understanding their skill sets also helps in assigning the right person to each task, which improves overall workflow and client satisfaction.

What is the difference between Msp Service Dispatcher vs Msp Service Coordinator?

AspectMsp Service DispatcherMsp Service Coordinator
CertificationsTypically requires dispatching or logistics certificationsOften requires customer service or administrative certifications
Work EnvironmentFast-paced, field-based, coordinating techniciansOffice-based, handling customer communication and scheduling
Employer & Industry UsageUsed in MSPs, IT, and technical service industriesCommon in MSPs, IT, and technical service sectors

The main difference is that the Msp Service Dispatcher primarily manages the scheduling and dispatching of technicians to service calls, focusing on logistics. In contrast, the Msp Service Coordinator handles customer communication, service planning, and administrative tasks. Both roles are essential in MSP environments, but they focus on different aspects of service delivery.

More about Msp Service Dispatcher jobs

What cities are hiring for Msp Service Dispatcher jobs?

Cities with the most Msp Service Dispatcher job openings:

What states have the most Msp Service Dispatcher jobs?

States with the most job openings for Msp Service Dispatcher jobs include:

What job categories do people searching Msp Service Dispatcher jobs look for?

The top searched job categories for Msp Service Dispatcher jobs are:

Infographic showing various Msp Service Dispatcher job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

Emergency Dispatcher 7-E8 - Intelligence Operations / Lansing Regional Communication Center

State of Michigan

Dimondale, MI • On-site

$22.54 - $29.31/hr

Full-time

Re-posted 11 days ago


State Of Michigan rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

14th of 50 rated states


Job description

Job Description ****ACTIVELY RECRUITING****   The dispatcher is an essential and crucial part of the law enforcement team. Dispatchers act in partnership with police officers working the road and supply critical information and crucial services for their day to day operation. Preliminary investigations, interpretations of complex computer printouts, coordinating the deployment of emergency personnel and equipment during any crisis situation and routine assignments.

A working knowledge of interrogation techniques, CPR and Basic First Aid is required for this position. This position will perform functions in a bias free manner. POSITION DESCRIPTION The Michigan State Police is committed to fostering a diverse, inclusive workplace that accepts, respects, and values the unique contributions of everyone.

We are actively looking for individuals who share our commitment to equity and inclusion, and who reflect the communities we serve. Our members are expected to perform their tasks and duties in a bias-free manner, ensuring all persons are treated with dignity, fairness, and respect. Join us as we help build a Michigan where everyone feels safe and secure.

The Michigan State Police (MSP) is a full-service policing agency with statewide jurisdiction, providing over 60 different services either directly to Michigan residents or in support of other law enforcement agencies. The MSP personnel most visible to the public are the uniform troopers whose primary responsibilities include traffic enforcement, crime prevention and investigation, and community engagement and service.   Required Education and Experience Education Educational level typically acquired through completion of high school.

Experience Emergency Dispatcher 7 No specific type or amount of experience is required. Emergency Dispatcher E8 One year of experience equivalent to an Emergency Dispatcher 7. Special Requirements Licenses, and Certifications Positions at the Department of State Police may be required to possess CPR certification.

Candidates for positions at the Department of State Police are required to pass the agency administered examination that tests the applicants' computer and other dispatching-related skills. Additional Requirements and Information Positions at the Department of State Police may be required to possess CPR certification. Candidates without documented previous emergency dispatch experience applying for positions at the Department of State Police are required to pass the agency-administered examination that tests the applicants' computer and other dispatching-related skills.

This position requires passing a pre-employment screening, including passing a criminal history background check and a fingerprint check by the Michigan State Police. IMPORTANT: You must attach a resume and cover letter to the attachment section within your application. Please note: Applicants will be screened out for failure to attach the required resume and cover letter to their application.

Applicants will be selected for interviews based on the following screening criteria: Scoring on pre-employment basic aptitude test (if required) Demonstrated knowledge of Emergency Dispatch Center operations Demonstrated knowledge of communication and computerized equipment required to operate an emergency communications system, including the MPSCS 800 MHz system Experience in communicating effectively with law enforcement personnel and external agencies Experience in public safety and emergency service operations Writing ability as demonstrated through resume and accompanying documentation Education and training relevant to the position View the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/E/EmergencyDispatcher.pdf Accommodations If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.


What State Of Michigan employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom