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Automotive Service Dispatcher Jobs (NOW HIRING)

Thompson Automotive Group

Automotive Dispatcher

Raleigh, NC · On-site

$18 - $24/hr

Automotive Service Dispatcher, Service Manager, Service Advisor or Technician Experience is Required. Thompson Automotive Group is a respected, familyâ€'owned dealership group serving Raleigh ...

Bill Dube Ford Toyota

Automotive Service Dispatcher

Dover, NH · On-site

$19 - $25.25/hr

What We're Looking For We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal ...

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Automotive Service Dispatcher information

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$12

$21

$30

How much do automotive service dispatcher jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for automotive service dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as emergency services, aviation, or logistics management, with salaries exceeding $70,000 annually. Experienced dispatchers with advanced certifications, such as in aviation or hazardous materials, tend to earn higher wages, especially in roles requiring technical skills and quick decision-making.

What are the key skills and qualifications needed to thrive as an Automotive Service Dispatcher, and why are they important?

To thrive as an Automotive Service Dispatcher, you need strong organizational skills, knowledge of automotive repair processes, and experience with service scheduling, often supported by a high school diploma or relevant vocational training. Familiarity with dealership management systems (DMS), scheduling software, and service management platforms is typically required. Excellent communication, multitasking, and problem-solving abilities help you effectively coordinate between technicians, service advisors, and customers. These skills are crucial for efficiently managing workflow, ensuring timely repairs, and delivering a positive customer experience.

What does an Automotive Service Dispatcher do?

An Automotive Service Dispatcher coordinates the workflow between customers, service advisors, and technicians in an auto service center or dealership. They schedule repair jobs, assign work orders to technicians based on their skills and availability, and ensure that repairs are completed efficiently and on time. Their role is crucial in maintaining good communication, reducing wait times, and optimizing the service department’s productivity. They also help track the status of ongoing repairs and may communicate updates to customers.

Is it hard to get hired as a dispatcher?

Getting hired as an automotive service dispatcher can be competitive, but having good organizational skills, knowledge of automotive services, and experience with dispatching software can improve your chances. Employers often look for strong communication skills and the ability to handle multiple tasks efficiently.

How does an Automotive Service Dispatcher typically collaborate with technicians and service advisors to ensure efficient workflow?

An Automotive Service Dispatcher serves as a crucial link between service advisors, technicians, and parts departments to coordinate repair orders and manage shop workload. They assign jobs based on technician skill sets, availability, and priority, ensuring that vehicles are serviced promptly and customer expectations are met. Open communication is key: dispatchers regularly update service advisors on job statuses and any delays, while also relaying important information from technicians. This collaborative approach helps minimize downtime and supports a smooth, customer-focused operation.

What is the difference between Automotive Service Dispatcher vs Automotive Service Advisor?

AspectAutomotive Service DispatcherAutomotive Service Advisor
CredentialsHigh school diploma; sometimes certifications in dispatch or customer serviceHigh school diploma; often certifications in customer service or automotive basics
Work EnvironmentDispatch office, service center, or dealershipService department, customer lounge, or dealership
Primary ResponsibilitiesScheduling repairs, dispatching technicians, managing service appointmentsCommunicating with customers, explaining repairs, upselling services
Industry UsageCommonly used in auto repair shops, dealerships, fleet servicesCommonly used in dealerships, repair shops, and service centers

The main difference is that Automotive Service Dispatchers focus on scheduling and coordinating repairs behind the scenes, while Automotive Service Advisors interact directly with customers to explain services and recommend repairs. Both roles are essential in automotive service operations but serve different functions within the customer service and operational workflow.

What is an automotive service dispatcher?

An automotive service dispatcher is a professional responsible for scheduling and coordinating vehicle repairs and maintenance, assigning work to technicians, and communicating with customers about service appointments. They often use dispatch software and need good organizational and communication skills to ensure efficient service operations.

How much does a dealership dispatcher make?

A dealership automotive service dispatcher typically earns between $35,000 and $50,000 annually, depending on experience, location, and the size of the dealership. Some dispatchers may also receive bonuses or overtime pay based on workload and efficiency. Strong organizational and communication skills are important for success in this role.
More about Automotive Service Dispatcher jobs
What cities are hiring for Automotive Service Dispatcher jobs? Cities with the most Automotive Service Dispatcher job openings:
What states have the most Automotive Service Dispatcher jobs? States with the most job openings for Automotive Service Dispatcher jobs include:
What job categories do people searching Automotive Service Dispatcher jobs look for? The top searched job categories for Automotive Service Dispatcher jobs are:
Automotive Service Dispatcher jobs near you
Infographic showing various Automotive Service Dispatcher job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

Automotive Dispatcher

Thompson Automotive Group

Raleigh, NC • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description


2600 Wake Forest Road, Raleigh, NC 27609

Automotive Service Dispatcher

High-Volume, Top Dealership Hiring NOW!We Pay Industry-Leading Compensation!Automotive Service Dispatcher, Service Manager, Service Advisor or Technician Experience is Required.


Thompson Automotive Group is a respected, familyâ€'owned dealership group serving Raleigh since 1956. We’re looking for a detailâ€'driven, organized Automotive Service Dispatcher to support our highâ€'volume service department and keep workflow running smoothly. If you thrive in a fastâ€'paced environment and enjoy coordinating people, processes, and priorities, this is the role for you.

After applying online, feel free to contact our Service Director, Greg Worley, at
(919) 645-2039 to schedule your interview.

Benefits:

  • Aggressive pay plan
  • Full-time position, 5-day work week
  • Full family benefits – Medical, Dental, Vision & Life insurance
  • Short/Long-term Disability Insurance
  • 401(k) Retirement Plan
  • Paid vacation and sick time
  • Employee discounts on vehicles, service, and more
  • Clear path to grow your career – We promote from within

 

What You’ll Do:

  • Assign repair orders to technicians based on skill level, availability, and workload
  • Monitor shop productivity and adjust dispatching to maintain efficient workflow
  • Communicate with Service Advisors regarding job status, delays, and technician availability
  • Track repair order progress and ensure timely completion
  • Coordinate with Parts Department to minimize downtime
  • Maintain accurate documentation and support service leadership as needed


What You Bring:

  • Automotive Service Dispatcher, Service Manager, Service Advisor or Technician experience is required 
  • Strong communication and customer service skills
  • Ability to multitask and work in a fast-paced environment
  • Basic computer skills for scheduling and record-keeping
  • High school diploma or equivalent
  • Proficiency with dealership management systems (CDK, Reynolds, etc.) is a plus
  • Valid driver’s license with a good driving record

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

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