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Automotive Service Dispatcher Jobs (NOW HIRING)

Acura of Avon

Automotive Service Dispatcher

Canton, CT · On-site

$19.25 - $25.75/hr

Previous automotive dealership service experience preferred * Experience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirable * Strong understanding of automotive ...

Acura of Avon

Automotive Service Dispatcher

Canton, CT · On-site

$19.25 - $25.75/hr

Previous automotive dealership service experience preferred * Experience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirable * Strong understanding of automotive ...

Acura of Avon

Automotive Service Dispatcher

Canton, CT

$19.25 - $25.75/hr

Previous automotive dealership service experience preferred * Experience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirable * Strong understanding of automotive ...

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Automotive Service Dispatcher information

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$21

$30

How much do automotive service dispatcher jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for automotive service dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What does an automotive service dispatcher do?

An Automotive Service Dispatcher coordinates the workflow between customers, service advisors, and technicians in an auto service center or dealership. They schedule repair jobs, assign work orders to technicians based on their skills and availability, and ensure that repairs are completed efficiently and on time. Their role is crucial in maintaining good communication, reducing wait times, and optimizing the service department’s productivity. They also help track the status of ongoing repairs and may communicate updates to customers.

What are the key skills and qualifications needed to thrive as an automotive service dispatcher, and why are they important?

To thrive as an Automotive Service Dispatcher, you need strong organizational skills, knowledge of automotive repair processes, and experience with service scheduling, often supported by a high school diploma or relevant vocational training. Familiarity with dealership management systems (DMS), scheduling software, and service management platforms is typically required. Excellent communication, multitasking, and problem-solving abilities help you effectively coordinate between technicians, service advisors, and customers. These skills are crucial for efficiently managing workflow, ensuring timely repairs, and delivering a positive customer experience.

How does an automotive service dispatcher typically collaborate with technicians and service advisors to ensure efficient workflow?

An Automotive Service Dispatcher serves as a crucial link between service advisors, technicians, and parts departments to coordinate repair orders and manage shop workload. They assign jobs based on technician skill sets, availability, and priority, ensuring that vehicles are serviced promptly and customer expectations are met. Open communication is key: dispatchers regularly update service advisors on job statuses and any delays, while also relaying important information from technicians. This collaborative approach helps minimize downtime and supports a smooth, customer-focused operation.

What is the difference between Automotive Service Dispatcher vs Automotive Service Advisor?

AspectAutomotive Service DispatcherAutomotive Service Advisor
CredentialsHigh school diploma; sometimes certifications in dispatch or customer serviceHigh school diploma; often certifications in customer service or automotive basics
Work EnvironmentDispatch office, service center, or dealershipService department, customer lounge, or dealership
Primary ResponsibilitiesScheduling repairs, dispatching technicians, managing service appointmentsCommunicating with customers, explaining repairs, upselling services
Industry UsageCommonly used in auto repair shops, dealerships, fleet servicesCommonly used in dealerships, repair shops, and service centers

The main difference is that Automotive Service Dispatchers focus on scheduling and coordinating repairs behind the scenes, while Automotive Service Advisors interact directly with customers to explain services and recommend repairs. Both roles are essential in automotive service operations but serve different functions within the customer service and operational workflow.

Is it hard to get hired as an automotive service dispatcher?

Getting hired as an automotive service dispatcher typically requires good communication skills, organization, and knowledge of automotive repair processes. Employers often look for previous experience in customer service or automotive settings, and some positions may require a certification or familiarity with dispatch software. The hiring process can vary depending on the employer and location, but overall, it is a competitive role that values relevant skills and experience.

What is an automotive service dispatcher?

An automotive service dispatcher is a professional responsible for scheduling and coordinating vehicle repairs and maintenance. They communicate with customers, technicians, and suppliers to ensure timely service and may use dispatch software to manage appointments and work orders.
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Automotive Service Dispatcher jobs near you
Infographic showing various Automotive Service Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

Automotive Service Dispatcher

Suntrup Automotive Group

Saint Louis, MO • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Automotive Service Dispatcher
Join the Suntrup Automotive Group Team
Suntrup Automotive Group is seeking an experienced, organized, and results-driven Automotive Service Dispatcher to join our high-volume Service Department. This position plays a critical role in maintaining shop efficiency, maximizing technician productivity, and ensuring customers receive timely, high-quality service.
The ideal candidate understands dealership operations, can effectively balance technician workloads, and thrives in a fast-paced environment where attention to detail and strong communication skills are essential.
Position Summary
The Automotive Service Dispatcher is responsible for assigning repair orders to technicians based on skill level, workload, and efficiency while maintaining a productive workflow throughout the service department. This individual works closely with service advisors, technicians, parts personnel, and management to ensure repairs are completed accurately, efficiently, and on schedule.
Key Responsibilities
  • Dispatch repair orders to technicians in a fair and efficient manner according to dealership policies and procedures.
  • Assign work based on technician skill level, certifications, experience, and current workload.
  • Monitor shop productivity and workflow throughout the day to maximize efficiency and technician utilization.
  • Ensure warranty repairs are assigned and completed in accordance with manufacturer guidelines and dealership policies.
  • Review completed repair orders and technician documentation for accuracy and completeness.
  • Coordinate parts availability and repair scheduling with the Parts Department.
  • Maintain accurate records and accountability for all repair orders.
  • Assist in prioritizing customer waiters, comebacks, warranty repairs, and internal work.
  • Communicate effectively with service advisors, technicians, and management regarding workflow and repair status.
  • Help identify and resolve bottlenecks that impact shop productivity.
  • Support service department operations as needed to ensure exceptional customer satisfaction.
  • Maintain compliance with all federal, state, local, OSHA, and environmental regulations.
  • Uphold Suntrup Automotive Group's standards for professionalism, integrity, and customer service.
  • Consistently achieve production and efficiency objectives established by management.
Qualifications
  • Previous Automotive Service Dispatcher experience preferred.
  • Automotive Technician experience strongly considered.
  • Minimum of 2 years of automotive dealership service experience preferred.
  • Strong understanding of dealership service operations, repair order flow, and technician productivity.
  • Knowledge of warranty procedures and manufacturer requirements.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to multitask and perform effectively in a fast-paced, high-volume environment.
  • Strong attention to detail and commitment to accuracy.
  • High school diploma or equivalent required.
  • Valid driver's license with an acceptable driving record.
Schedule
Monday - Friday
7:30 AM - 4:30 PM
Compensation & Benefits
Compensation: $50,000 annually
Suntrup Automotive Group offers a comprehensive benefits package that may include:
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
  • Employee Vehicle Purchase Program
  • Career Advancement Opportunities
  • Ongoing Training and Development
Why Suntrup?
For more than 50 years, Suntrup Automotive Group has been one of the Midwest's most respected automotive organizations. We invest in our people, promote from within, and provide the tools and support needed for long-term success. If you are a motivated automotive professional looking to make an impact in a high-volume service operation, we'd love to hear from you.
Apply today and become part of the Suntrup team.

Apply