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Automotive Service Dispatcher Jobs (NOW HIRING)

Honda East Cincinnati

Service Dispatcher

Cincinnati, OH

$17.75 - $23.75/hr

Service Dispatcher We are currently seeking a reliable and detail-oriented Service Dispatcher to ... Knowledge of automotive repair operations and shop flow * Excellent organizational and time ...

Honda East Cincinnati

Service Dispatcher

Cincinnati, OH · On-site

$17.75 - $23.75/hr

Service Dispatcher We are currently seeking a reliable and detail-oriented Service Dispatcher to ... Knowledge of automotive repair operations and shop flow * Excellent organizational and time ...

Honda East Cincinnati

Service Dispatcher

Cincinnati, OH · On-site

$17.75 - $23.75/hr

Service Dispatcher We are currently seeking a reliable and detail-oriented Service Dispatcher to ... Knowledge of automotive repair operations and shop flow * Excellent organizational and time ...

Toyota of Redlands

Service Dispatcher

Redlands, CA · On-site

$16/hr

General familiarity with a variety of automobiles. * Valid driver's license and clean driving ... The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges.

Venturis Capital

Service Dispatcher

Odessa, TX · On-site

$52K - $56K/yr

As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including ... Experience in heavy equipment or automotive service industries would be a strong asset * Strong ...

Lonestar Forklift

Service Dispatcher

Odessa, TX

$52K - $56K/yr

As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including ... Experience in heavy equipment or automotive service industries would be a strong asset * Strong ...

Venturis Capital

Service Dispatcher

Odessa, TX · On-site

$52K - $56K/yr

As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including ... Experience in heavy equipment or automotive service industries would be a strong asset * Strong ...

Toyota of Redlands

Service Dispatcher

Redlands, CA · On-site

$16 - $22/hr

General familiarity with a variety of automobiles. * Valid driver's license and clean driving ... The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges.

Venturis Capital

Service Dispatcher

Odessa, TX · On-site

$52K - $56K/yr

As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including ... Experience in heavy equipment or automotive service industries would be a strong asset * Strong ...

Venturis Capital

Service Dispatcher

Odessa, TX · On-site

$52K - $56K/yr

As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including ... Experience in heavy equipment or automotive service industries would be a strong asset * Strong ...

Toyota of Redlands

Service Dispatcher

Redlands, CA · On-site

$16/hr

General familiarity with a variety of automobiles. * Valid driver's license and clean driving ... The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges.

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Automotive Service Dispatcher information

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How much do automotive service dispatcher jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for automotive service dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What does an automotive service dispatcher do?

An Automotive Service Dispatcher coordinates the workflow between customers, service advisors, and technicians in an auto service center or dealership. They schedule repair jobs, assign work orders to technicians based on their skills and availability, and ensure that repairs are completed efficiently and on time. Their role is crucial in maintaining good communication, reducing wait times, and optimizing the service department’s productivity. They also help track the status of ongoing repairs and may communicate updates to customers.

What are the key skills and qualifications needed to thrive as an automotive service dispatcher, and why are they important?

To thrive as an Automotive Service Dispatcher, you need strong organizational skills, knowledge of automotive repair processes, and experience with service scheduling, often supported by a high school diploma or relevant vocational training. Familiarity with dealership management systems (DMS), scheduling software, and service management platforms is typically required. Excellent communication, multitasking, and problem-solving abilities help you effectively coordinate between technicians, service advisors, and customers. These skills are crucial for efficiently managing workflow, ensuring timely repairs, and delivering a positive customer experience.

How does an automotive service dispatcher typically collaborate with technicians and service advisors to ensure efficient workflow?

An Automotive Service Dispatcher serves as a crucial link between service advisors, technicians, and parts departments to coordinate repair orders and manage shop workload. They assign jobs based on technician skill sets, availability, and priority, ensuring that vehicles are serviced promptly and customer expectations are met. Open communication is key: dispatchers regularly update service advisors on job statuses and any delays, while also relaying important information from technicians. This collaborative approach helps minimize downtime and supports a smooth, customer-focused operation.

What is the difference between Automotive Service Dispatcher vs Automotive Service Advisor?

AspectAutomotive Service DispatcherAutomotive Service Advisor
CredentialsHigh school diploma; sometimes certifications in dispatch or customer serviceHigh school diploma; often certifications in customer service or automotive basics
Work EnvironmentDispatch office, service center, or dealershipService department, customer lounge, or dealership
Primary ResponsibilitiesScheduling repairs, dispatching technicians, managing service appointmentsCommunicating with customers, explaining repairs, upselling services
Industry UsageCommonly used in auto repair shops, dealerships, fleet servicesCommonly used in dealerships, repair shops, and service centers

The main difference is that Automotive Service Dispatchers focus on scheduling and coordinating repairs behind the scenes, while Automotive Service Advisors interact directly with customers to explain services and recommend repairs. Both roles are essential in automotive service operations but serve different functions within the customer service and operational workflow.

Is it hard to get hired as an automotive service dispatcher?

Getting hired as an automotive service dispatcher generally requires good communication skills, organization, and knowledge of automotive repair processes. Employers often look for previous experience in customer service or automotive settings, and some positions may require familiarity with dispatching software. The hiring process can vary depending on the employer and location, but entry-level roles are often accessible to those with relevant skills and a clean background check.

What is an automotive service dispatcher?

An automotive service dispatcher is a professional responsible for scheduling and coordinating vehicle repairs and maintenance. They communicate with customers, technicians, and suppliers to ensure timely service, often using dispatch software and maintaining organized records. Strong communication skills and knowledge of automotive services are essential for this role.
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Automotive Service Dispatcher jobs near you
Infographic showing various Automotive Service Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

BERT OGDEN BMW AUTOMOTIVE SERVICE DISPATCHER

192701 - Bert Ogden Mcallen Motors Inc

Pharr, TX • On-site

$15 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Coordinate the flow of work through the service department by scheduling appointments, writing repair orders, and assigning work to technicians.

  • Monitor work-in-progress, identify bottlenecks, and adjust dispatch priorities to meet deadlines and customer commitments.

  • Provide timely status updates to service advisors and customers, and ensure all required documentation is complete prior to vehicle delivery.

Job description

Description:

POSITION SUMMARY: 


The Automotive Service Dispatcher is responsible for coordinating the flow of work through the service department by scheduling appointments, writing clear repair orders, assigning work to technicians based on skill level and shop capacity, and keeping customers and advisors informed of repair status. This role supports a safe, efficient, and customer-focused operation by maintaining accurate documentation and ensuring timely communication between customers, advisors, technicians, and parts. 


ESSENTIAL DUTIES:

  • Review repair orders (ROs) with accurate customer/vehicle information, concerns, authorizations, labor operations, and notes.
  • Dispatch work to technicians according to skill level, certifications, efficiency, and workload; balance shop capacity throughout the day.
  • Monitor work-in-progress, identify bottlenecks, and adjust dispatch priorities to meet deadlines and customer commitments.
  • Coordinate with Parts to confirm availability, order status, and expected delivery times; communicate delays promptly.
  • Provide timely status updates to service advisors and/or customers, including changes to completion times or additional repair needs.
  • Ensure all required documentation is complete (authorizations, estimates, warranties, sublet, and quality checks) prior to vehicle delivery.
  • Support warranty and internal repair processes by verifying proper coding, notes, and supporting details in the RO.
  • Maintain shop scheduling tools (DMS, dispatch board, calendars) and keep technician time accurately assigned.
  • Promote a safe, clean, and organized work environment; follow all dealership/company policies and OSHA/safety requirements.
  • Assist with cashiering, invoicing, or vehicle delivery coordination as assigned.
  • Other duties as assigned 
Requirements:

EDUCATION and/or EXPERIENCE/ QUALIFICATIONS:

  • High School Diploma  
  • Ability to read and comprehend instructions and information.
  • Automotive Service dispatcher experience preferred.
  • Will be trained on dealership computer systems, cash register and other office machines. 
  • Professional personal appearance.
  • Ability to communicate effectively amongst peers and clientele.  

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: 

  • While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to sit; use hands to finger, handle, or feel. 
  • Duties are performed primarily at a desk. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees. 
  • Prolonged periods of sitting. 
  • Must be able to lift up to 20 pounds at times. 
  • Occasional lifting, standing, crawling, reaching, use of stairs. 
  • Occasional attendance at social gatherings. 
  • Ability to travel occasionally. 

CERTIFICATES, LICENSES, REGISTRATIONS:  

  • Valid Texas Driver's License  
  • Maintain a clean driving record 

OTHER REQUIREMENTS:  

  • Pass Background Check   
  • Pass Drug Test   
  • Must be 21 Years-Old or older   

EMPLOYMENT BENEFITS INCLUDE:  

  • Paid Vacation and Holidays  
  • 401(K)   
  • Vision Insurance   
  • Dental Insurance   
  • Medical Insurance   

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