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Automotive Service Dispatcher Jobs (NOW HIRING)

Heiser Automotive Group

SERVICE DISPATCHER

West Allis, WI

$18 - $24.25/hr

For more than 100 years, Heiser has been a family owned, premier automotive dealer group in ... The Service Dispatcher works with our Service Department performing a range of administrative and ...

Heiser Automotive Group

SERVICE DISPATCHER

Milwaukee, WI

$18.25 - $24.25/hr

For more than 100 years, Heiser has been a family owned, premier automotive dealer group in ... The Service Dispatcher works with our Service Department performing a range of administrative and ...

Heiser Automotive Group

SERVICE DISPATCHER

West Bend, WI

$18.75 - $25/hr

For more than 100 years, Heiser has been a family owned, premier automotive dealer group in ... The Service Dispatcher works with our Service Department performing a range of administrative and ...

Toyota of Redlands

Service Dispatcher

Redlands, CA · On-site

$16/hr

General familiarity with a variety of automobiles. * Valid driver's license and clean driving ... The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges.

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How much do automotive service dispatcher jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for automotive service dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as emergency services, aviation, or logistics management, with salaries exceeding $70,000 annually. Experienced dispatchers with advanced certifications, such as in aviation or hazardous materials, tend to earn higher wages, especially in roles requiring technical skills and quick decision-making.

What are the key skills and qualifications needed to thrive as an Automotive Service Dispatcher, and why are they important?

To thrive as an Automotive Service Dispatcher, you need strong organizational skills, knowledge of automotive repair processes, and experience with service scheduling, often supported by a high school diploma or relevant vocational training. Familiarity with dealership management systems (DMS), scheduling software, and service management platforms is typically required. Excellent communication, multitasking, and problem-solving abilities help you effectively coordinate between technicians, service advisors, and customers. These skills are crucial for efficiently managing workflow, ensuring timely repairs, and delivering a positive customer experience.

What does an Automotive Service Dispatcher do?

An Automotive Service Dispatcher coordinates the workflow between customers, service advisors, and technicians in an auto service center or dealership. They schedule repair jobs, assign work orders to technicians based on their skills and availability, and ensure that repairs are completed efficiently and on time. Their role is crucial in maintaining good communication, reducing wait times, and optimizing the service department’s productivity. They also help track the status of ongoing repairs and may communicate updates to customers.

Is it hard to get hired as a dispatcher?

Getting hired as an automotive service dispatcher can be competitive, but having good organizational skills, knowledge of automotive services, and experience with dispatching software can improve your chances. Employers often look for strong communication skills and the ability to handle multiple tasks efficiently.

How does an Automotive Service Dispatcher typically collaborate with technicians and service advisors to ensure efficient workflow?

An Automotive Service Dispatcher serves as a crucial link between service advisors, technicians, and parts departments to coordinate repair orders and manage shop workload. They assign jobs based on technician skill sets, availability, and priority, ensuring that vehicles are serviced promptly and customer expectations are met. Open communication is key: dispatchers regularly update service advisors on job statuses and any delays, while also relaying important information from technicians. This collaborative approach helps minimize downtime and supports a smooth, customer-focused operation.

What is the difference between Automotive Service Dispatcher vs Automotive Service Advisor?

AspectAutomotive Service DispatcherAutomotive Service Advisor
CredentialsHigh school diploma; sometimes certifications in dispatch or customer serviceHigh school diploma; often certifications in customer service or automotive basics
Work EnvironmentDispatch office, service center, or dealershipService department, customer lounge, or dealership
Primary ResponsibilitiesScheduling repairs, dispatching technicians, managing service appointmentsCommunicating with customers, explaining repairs, upselling services
Industry UsageCommonly used in auto repair shops, dealerships, fleet servicesCommonly used in dealerships, repair shops, and service centers

The main difference is that Automotive Service Dispatchers focus on scheduling and coordinating repairs behind the scenes, while Automotive Service Advisors interact directly with customers to explain services and recommend repairs. Both roles are essential in automotive service operations but serve different functions within the customer service and operational workflow.

What is an automotive service dispatcher?

An automotive service dispatcher is a professional responsible for scheduling and coordinating vehicle repairs and maintenance, assigning work to technicians, and communicating with customers about service appointments. They often use dispatch software and need good organizational and communication skills to ensure efficient service operations.

How much does a dealership dispatcher make?

A dealership automotive service dispatcher typically earns between $35,000 and $50,000 annually, depending on experience, location, and the size of the dealership. Some dispatchers may also receive bonuses or overtime pay based on workload and efficiency. Strong organizational and communication skills are important for success in this role.
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What cities are hiring for Automotive Service Dispatcher jobs? Cities with the most Automotive Service Dispatcher job openings:
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Automotive Service Dispatcher jobs near you
Infographic showing various Automotive Service Dispatcher job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.
Automotive Service Dispatcher

Automotive Service Dispatcher

Bill Dube Ford Toyota

Dover, NH

$19 - $25.25/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 25 days ago

Job description

Bill Dube was founded in December 1975. Our founder, Bill Dube, envisioned the dynamic growth and progress experienced by our community.  In 1992, his daughter Debbie Dube Reed, became President of the company.  Bill's ethical business practices and sense of community leadership are carried on by Debbie , and work hand-in-hand in building the success and progress which we are experiencing now. 

What We’re Looking For

We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Candidates should have past experience in Service Department's, Independent, or Dealership setting.

What We Offer

  • Highly productive shop
  • Heated shop
  • Shop equipped with the newest technology and equipment
  • Clean and professional work environment
  • 401K with match
  • Full medical and dental insurance
  • Employee purchase plans
  • Life insurance
  • Paid vacation and holidays

Responsibilities

  • Greets customers promptly
  • Obtains customer and vehicle information
  • Clearly reports all vehicle symptoms as described by the customer
  • Determines and recommends needed maintenance base on age, mileage, and vehicle history
  • Prepares complete and accurate estimate of cost for labor and parts
  • Establishes follow-up time
  • Monitors the progress of each vehicle throughout the day, updating customers frequently
  • Verifies that final invoice reconciles with work performed on the repair order
  • Explains all completed work and charges to customers
  • Assists in Maintaining clean work environment for our clientele

Qualifications

  • Minimum 1 year experience in a Service Department, Independent, or Dealership setting
  • Ability to work hard with limited supervision
  • Must be able to manage in a fast-paced work environment
  • Knowledge of automobiles
  • Positive attitude
  • High volume mentality
  • Must be wiling to work on Saturday
  • Set five day work schedule with one day off during week as well as Sunday
  • Must be able to pass pre-employment screens (Background & Drugs)

Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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