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Automotive Service Dispatcher Jobs (NOW HIRING)

Bill Dube Ford Toyota

Automotive Service Dispatcher

Dover, NH · On-site

$19 - $25.25/hr

What We're Looking For We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal ...

Bill Dube Ford Toyota

Automotive Service Dispatcher

Dover, NH · On-site

$19 - $25.25/hr

What We're Looking For We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal ...

Haley Automotive Group

Automotive Dispatcher

Roanoke, VA · On-site

The Automotive Service Dispatcher is experienced and results-focused, responsible for dispatching work to technicians and maintaining daily schedules for all technicians. Description: · Distribute ...

Paragon Honda

Service Dispatcher

Woodside, NY · On-site

$19.25 - $25.50/hr

Automotive Service Dispatcher Business is Booming at Paragon Honda! We are seeking a Dynamic Service Dispatcher to join our world class service team. We have an immediate opening for a Motivated ...

Paragon Honda

Service Dispatcher

Woodside, NY · On-site

$75K - $125K/yr

Automotive Service Dispatcher Business is Booming at Paragon Honda! We are seeking a Dynamic Service Dispatcher to join our world class service team. We have an immediate opening for a Motivated ...

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All JobsAutomotive Service Dispatcher Jobs

Automotive Service Dispatcher information

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How much do automotive service dispatcher jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for automotive service dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

Is it hard to get hired as an automotive service dispatcher?

Getting hired as an automotive service dispatcher typically requires good communication skills, organization, and knowledge of automotive repair processes. Employers often look for previous experience in customer service or automotive settings, and some positions may require a certification or familiarity with dispatch software. The hiring process can vary depending on the employer and location, but overall, it is a competitive role that values relevant skills and experience.

What are the key skills and qualifications needed to thrive as an automotive service dispatcher, and why are they important?

To thrive as an Automotive Service Dispatcher, you need strong organizational skills, knowledge of automotive repair processes, and experience with service scheduling, often supported by a high school diploma or relevant vocational training. Familiarity with dealership management systems (DMS), scheduling software, and service management platforms is typically required. Excellent communication, multitasking, and problem-solving abilities help you effectively coordinate between technicians, service advisors, and customers. These skills are crucial for efficiently managing workflow, ensuring timely repairs, and delivering a positive customer experience.

What does an automotive service dispatcher do?

An Automotive Service Dispatcher coordinates the workflow between customers, service advisors, and technicians in an auto service center or dealership. They schedule repair jobs, assign work orders to technicians based on their skills and availability, and ensure that repairs are completed efficiently and on time. Their role is crucial in maintaining good communication, reducing wait times, and optimizing the service department’s productivity. They also help track the status of ongoing repairs and may communicate updates to customers.

How does an automotive service dispatcher typically collaborate with technicians and service advisors to ensure efficient workflow?

An Automotive Service Dispatcher serves as a crucial link between service advisors, technicians, and parts departments to coordinate repair orders and manage shop workload. They assign jobs based on technician skill sets, availability, and priority, ensuring that vehicles are serviced promptly and customer expectations are met. Open communication is key: dispatchers regularly update service advisors on job statuses and any delays, while also relaying important information from technicians. This collaborative approach helps minimize downtime and supports a smooth, customer-focused operation.

What is the difference between Automotive Service Dispatcher vs Automotive Service Advisor?

AspectAutomotive Service DispatcherAutomotive Service Advisor
CredentialsHigh school diploma; sometimes certifications in dispatch or customer serviceHigh school diploma; often certifications in customer service or automotive basics
Work EnvironmentDispatch office, service center, or dealershipService department, customer lounge, or dealership
Primary ResponsibilitiesScheduling repairs, dispatching technicians, managing service appointmentsCommunicating with customers, explaining repairs, upselling services
Industry UsageCommonly used in auto repair shops, dealerships, fleet servicesCommonly used in dealerships, repair shops, and service centers

The main difference is that Automotive Service Dispatchers focus on scheduling and coordinating repairs behind the scenes, while Automotive Service Advisors interact directly with customers to explain services and recommend repairs. Both roles are essential in automotive service operations but serve different functions within the customer service and operational workflow.

What is an automotive service dispatcher?

An automotive service dispatcher is a professional responsible for scheduling and coordinating vehicle repairs and maintenance. They communicate with customers, technicians, and suppliers to ensure timely service and may use dispatch software to manage appointments and work orders.
More about Automotive Service Dispatcher jobs
What cities are hiring for Automotive Service Dispatcher jobs? Cities with the most Automotive Service Dispatcher job openings:
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Automotive Service Dispatcher jobs near you
Infographic showing various Automotive Service Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

Automotive Service Dispatcher

Sheehy Toyota of Timonium & Volvo Cars Hunt Valley

Cockeysville, MD

$17.50 - $23.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond! 

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!

Sheehy Auto Stores is seeking a Service Dispatcher. As a Service Dispatcher, you will be responsible for maintaining an efficient workflow in the shop. You will dispatch work to the appropriate technicians based on skill level while ensuring promise times are met. You must master time management, multitasking, and adjusting jobs on the fly.

We don't take a "one-size-fits-all" approach regarding our employees Benefits. Our programs are designed to improve your life at work and home.

  • Health, Vision, and Dental Insurance 
  • Paid Maternity & Paternity after one year of employment
  • Paid Training
  • Career Advancement
  • 401(K) and profit sharing

Responsibilities:

  • Assign repair orders to technician team leaders based on availability
  • Making sure repair orders are dispatched and completed as efficiently as possible.
  • Log all work assigned to technician team leads
  • Keeping up to date with all Lexus recalls, service bulletins, and related training requirements.
  • Contact necessary channels when any shop equipment needs repairs
  • Making sure all service advisors and service technicians adhere to Lexus policy to ensure a smooth and efficient workflow
  • Perform other duties as assigned by the shop managers and service manager.
  • Keep a consistent, clear line of communication between Advisors, Techs, and management.

Requirements

  • Prior Automotive Dealership experience/knowledge is a must.
  • Attention to detail with excellent customer service, communication, and interpersonal skills.
  • Ability to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periods.
  • Must be authorized to work in the USA
  • Able to pass pre-employment background checks, MVR, and drug screen
  • Must have a valid driver's license with a clean driving record

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. 

Sheehy Auto Stores is an Equal Employment Opportunity Employer

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