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Msp Service Dispatcher Jobs (NOW HIRING)

TeamLogic IT

MSP Service Dispatcher

San Diego, CA · On-site

$26/hr

Service Dispatcher TeamLogic IT Point Loma is a rapidly growing Managed Service Provider (MSP) committed to delivering outstanding IT support and solutions for small and medium-sized businesses. We ...

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TeamLogic, Inc.

MSP Service Dispatcher

San Diego, CA · On-site

$26/hr

... MSP) committed to delivering outstanding IT support and solutions for small and medium-sized ... Your Role As our Service Dispatcher , you'll be the central point of contact for our service ...

CW IT SUPPORT INC

MSP Service Coordinator

Wilmington, NC · On-site

$39K/yr

The MSP Service Coordinator is an entry level position responsible for day-to-day ticket dispatch and coordination. The Service Coordinator is responsible for properly setting up tickets from their ...

Les Olson IT

MIT Dispatcher

South Salt Lake, UT · On-site

Step Into IT Operations - Not Just a Dispatch Role Want to break deeper into IT or grow your MSP Career? This role puts you at the nerve center of a fast-paced Managed IT Services Team, where you'll ...

State of Maryland - MSP - Field Operations Bureau

MD · On-site

$45K - $58K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

State of Maryland - MSP - Field Operations Bureau

MD · On-site

$38K - $49K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

State of Maryland - MSP - Field Operations Bureau

MD · On-site

$39K - $51K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

State of Maryland - MSP - Field Operations Bureau

MD · On-site

$38K - $49K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

State of Maryland - MSP - Field Operations Bureau

$42K - $54K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

State of Maryland - MSP - Field Operations Bureau

MD · On-site

$40K - $51K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

State of Maryland - MSP - Field Operations Bureau

$39K - $51K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

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Msp Service Dispatcher information

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How much do msp service dispatcher jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for msp service dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What are MSP Service Dispatchers?

MSP Service Dispatchers are professionals who coordinate and manage service requests for Managed Service Providers (MSPs). They act as a bridge between clients and technical teams, ensuring that support tickets are prioritized, assigned, and resolved efficiently. Their responsibilities often include scheduling technicians, monitoring ticket progress, and communicating updates to clients. MSP Service Dispatchers play a critical role in maintaining high customer satisfaction by ensuring timely and effective responses to IT issues.

What are the key skills and qualifications needed to thrive as an MSP Service Dispatcher, and why are they important?

To thrive as an MSP Service Dispatcher, you need strong organizational abilities, knowledge of IT service management, and ideally experience with help desk operations or a related technical background. Familiarity with ticketing systems like ConnectWise or Autotask, and understanding of remote monitoring tools, are commonly required. Excellent communication, multitasking, and problem-solving skills help you manage client expectations and coordinate technical resources effectively. These skills ensure efficient service delivery, client satisfaction, and smooth workflow within a managed service provider environment.

What are some common challenges faced by an MSP Service Dispatcher, and how can they be managed effectively?

MSP Service Dispatchers often face the challenge of balancing multiple incoming service requests while ensuring timely responses and technician availability. Prioritizing tickets based on urgency and client impact, maintaining clear communication with both clients and technical teams, and using ticketing systems efficiently are key to managing these challenges. Building strong relationships with technicians and understanding their skill sets also helps in assigning the right person to each task, which improves overall workflow and client satisfaction.

What is the difference between Msp Service Dispatcher vs Msp Service Coordinator?

AspectMsp Service DispatcherMsp Service Coordinator
CertificationsTypically requires dispatching or logistics certificationsOften requires customer service or administrative certifications
Work EnvironmentFast-paced, field-based, coordinating techniciansOffice-based, handling customer communication and scheduling
Employer & Industry UsageUsed in MSPs, IT, and technical service industriesCommon in MSPs, IT, and technical service sectors

The main difference is that the Msp Service Dispatcher primarily manages the scheduling and dispatching of technicians to service calls, focusing on logistics. In contrast, the Msp Service Coordinator handles customer communication, service planning, and administrative tasks. Both roles are essential in MSP environments, but they focus on different aspects of service delivery.

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Msp Service Dispatcher jobs near you
MSP Service Dispatcher

MSP Service Dispatcher

TeamLogic IT

San Diego, CA • On-site

$26/hr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Service Dispatcher

TeamLogic IT Point Loma is a rapidly growing Managed Service Provider (MSP) committed to delivering outstanding IT support and solutions for small and medium-sized businesses. We take pride in our proactive approach, strong client relationships, and collaborative team culture. As we expand, we're seeking a detail-oriented, customer-focused Service Dispatcher to join our dynamic team.

Your Role

As our Service Dispatcher, you'll be the central point of contact for our service operations. You'll manage incoming support requests, coordinate technician schedules, and ensure our clients receive prompt, effective service. Your efforts will be crucial in maintaining our service level agreements (SLAs) and ensuring seamless service delivery.

Key Responsibilities
  • Receive, triage, and assign service tickets via phone, email, and PSA system.
  • Prioritize tickets based on urgency, impact, and client SLAs.
  • Schedule and dispatch technicians for remote and onsite support.
  • Monitor ticket progress, ensuring timely follow-ups and resolutions.
  • Communicate with clients regarding ticket status, scheduling, and updates.
  • Collaborate with service managers to optimize technician workloads.
  • Escalate unresolved or high-priority issues to appropriate technical teams.
  • Maintain accurate documentation of service requests and technician activities.
What You Bring
  • Strong organizational and multitasking abilities.
  • Ability to remain calm under pressure and manage competing priorities.
  • Excellent verbal and written communication skills.
  • Team-oriented mindset and ability to thrive in a fast-paced environment.
  • Reliability and punctuality.
  • Basic understanding of IT services and terminology.
  • Eagerness to learn and grow professionally.
Why Join TeamLogic IT Point Loma?
  • Competitive salary
  • Paid time off and holidays
  • Professional development and training opportunities
  • Supportive, team-first culture

Please submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to connecting with you! Compensation: $26.00 per hour

Apply