Dispatcher
Germantown, WI · On-site
Vision insurance About TeamLogic IT TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that ...
TeamLogic IT
20 jobs near Columbus, OH
Dispatcher
Germantown, WI · On-site
Vision insurance About TeamLogic IT TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that ...
Future Opening: L1 Managed Service Provider Technician
Longmont, CO · On-site
$22 - $28/hr
Join TeamLogic IT Longmont as a Level 1 MSP Technician and help local businesses thrive! Summary We are seeking a diligent and enthusiastic Level 1 Technician to join our Managed IT Services (MSP ...
Future Opening: L1 Managed Service Provider Technician
Longmont, CO · On-site
$22 - $28/hr
Join TeamLogic IT Longmont as a Level 1 MSP Technician and help local businesses thrive! Summary We are seeking a diligent and enthusiastic Level 1 Technician to join our Managed IT Services (MSP ...
Field Technician
Woburn, MA · On-site
$75K - $95K/yr
TeamLogic IT of Northeastern Massachusetts is seeking a Field Support Engineer to join our growing team. In this role, you'll support a variety of small and midsize businesses across the Greater ...
Field Technician
Woburn, MA · On-site
$75K - $95K/yr
TeamLogic IT of Northeastern Massachusetts is seeking a Field Support Engineer to join our growing team. In this role, you'll support a variety of small and midsize businesses across the Greater ...
About TeamLogic IT TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high ...
Quick apply
About TeamLogic IT TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high ...
Marketing Internship
North Charleston, SC · On-site
$20 - $35/hr
Rio Herbik (Fractional CMO) About TeamLogic IT Mount Pleasant TeamLogic IT Mount Pleasant is a locally operated, family-owned managed service provider (MSP) dedicated to helping small and medium ...
Marketing Internship
North Charleston, SC · On-site
$20 - $35/hr
Rio Herbik (Fractional CMO) About TeamLogic IT Mount Pleasant TeamLogic IT Mount Pleasant is a locally operated, family-owned managed service provider (MSP) dedicated to helping small and medium ...
Sales Account Executive
Flemington, NJ · On-site
$55K/yr
Summary The Sales Representative is a key position on the TeamLogic IT Flemington team and supports our corporate objective of growing market penetration and customers. The Sales Representative will ...
Sales Account Executive
Flemington, NJ · On-site
$55K/yr
Summary The Sales Representative is a key position on the TeamLogic IT Flemington team and supports our corporate objective of growing market penetration and customers. The Sales Representative will ...
Sales Account Executive
Houston, TX · On-site
Summary The Sales Representative is a key position on the TeamLogic IT Portland team and supports our corporate objective of growing market penetration and customers. The Sales Representative will ...
Sales Account Executive
Houston, TX · On-site
Summary The Sales Representative is a key position on the TeamLogic IT Portland team and supports our corporate objective of growing market penetration and customers. The Sales Representative will ...
Sales Support Specialist
New Brunswick, NJ · On-site
$35K - $45K/yr
TeamLogic IT is a nationwide network of IT support services. At TeamLogic IT, we provide comprehensive computer services along with premier customer service. We take the worry out of your technology ...
Sales Support Specialist
New Brunswick, NJ · On-site
$35K - $45K/yr
TeamLogic IT is a nationwide network of IT support services. At TeamLogic IT, we provide comprehensive computer services along with premier customer service. We take the worry out of your technology ...
Future Opening: Entry Level Help Desk Support Technician
Alpharetta, GA · On-site
$35K - $50K/yr
Training & development TeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an ...
Future Opening: Entry Level Help Desk Support Technician
Alpharetta, GA · On-site
$35K - $50K/yr
Training & development TeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an ...
Level III Technician
Austin, TX · On-site
$85K - $100K/yr
At TeamLogic IT, you'll join a team that puts customer satisfaction at the heart of everything we do. We're passionate about delivering cutting-edge solutions, from Azure Cloud to Security and ...
Level III Technician
Austin, TX · On-site
$85K - $100K/yr
At TeamLogic IT, you'll join a team that puts customer satisfaction at the heart of everything we do. We're passionate about delivering cutting-edge solutions, from Azure Cloud to Security and ...
About TeamLogic IT TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high ...
Quick apply
About TeamLogic IT TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high ...
IT MSP Technician II
Frisco, TX · On-site
$20 - $30/hr
People First Culture Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep ...
IT MSP Technician II
Frisco, TX · On-site
$20 - $30/hr
People First Culture Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep ...
Level I Technician
Melbourne, FL · On-site
$15 - $20/hr
Medical Insurance Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep ...
Level I Technician
Melbourne, FL · On-site
$15 - $20/hr
Medical Insurance Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep ...
People First Culture Company Overview If you have a background and skill set for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a ...
People First Culture Company Overview If you have a background and skill set for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a ...
Chief Technology Advisor
Richmond, VA · On-site
We are TeamLogic IT, a nationwide network of locally owned businesses providing comprehensive IT services to small- and medium-sized businesses. TeamLogic IT is a recognized Managed Services leader ...
Chief Technology Advisor
Richmond, VA · On-site
We are TeamLogic IT, a nationwide network of locally owned businesses providing comprehensive IT services to small- and medium-sized businesses. TeamLogic IT is a recognized Managed Services leader ...
Entry Level Help Desk Support Technician
Alpharetta, GA · On-site
$35K - $50K/yr
Training & development TeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an ...
Entry Level Help Desk Support Technician
Alpharetta, GA · On-site
$35K - $50K/yr
Training & development TeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an ...
Help Desk Technician
Woburn, MA · On-site
$21.25 - $28.75/hr
Role: Help Desk Technician TeamLogic IT of Northeastern Massachusetts About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized ...
Help Desk Technician
Woburn, MA · On-site
$21.25 - $28.75/hr
Role: Help Desk Technician TeamLogic IT of Northeastern Massachusetts About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized ...
MSP Level II Technician
Bountiful, UT · On-site
TeamLogic IT is seeking a skilled Level 2 Managed IT Services Technician to support small-to-mid-size business clients. This role focuses on troubleshooting complex IT issues, maintaining secure ...
MSP Level II Technician
Bountiful, UT · On-site
TeamLogic IT is seeking a skilled Level 2 Managed IT Services Technician to support small-to-mid-size business clients. This role focuses on troubleshooting complex IT issues, maintaining secure ...
Level II Technician
Fort Mill, SC · On-site
TeamLogic IT is a dynamic IT service provider that emphasizes collaboration and innovation. They are seeking a Level II Technician to provide support for incoming service desk requests, manage ...
Level II Technician
Fort Mill, SC · On-site
TeamLogic IT is a dynamic IT service provider that emphasizes collaboration and innovation. They are seeking a Level II Technician to provide support for incoming service desk requests, manage ...
IT Technician Level II
Colorado Springs, CO · On-site
$65K - $70K/yr
About TeamLogic IT TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer ...
IT Technician Level II
Colorado Springs, CO · On-site
$65K - $70K/yr
About TeamLogic IT TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer ...
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 19 days ago
Job description
Replies within 24 hours
Benefits:
About TeamLogic IT
TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security, and flexibility for their IT infrastructure.
With more than 300 locations across North America and more than 1,500 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and can help our clients leverage technology to their advantage. Our philosophy is simple - we work with you the way we'd want someone to work with us.
TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries, and we're proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT.
Overview
The Service Desk Dispatcher plays a crucial role in ensuring that client service requests are handled efficiently and effectively. As the first point of contact for incoming support tickets, the Dispatcher is responsible for prioritizing, assigning, and scheduling technical resources to address client needs. The role requires strong organizational skills, excellent communication, and a customer-focused approach to ensure timely resolution of IT support issues.
This role is ideal for candidates with experience in IT service coordination, dispatching, or customer service within a Managed Service Provider (MSP) environment.
Responsibilities
Service Request & Dispatch Management
Resource Coordination
Client Communication & Customer Service
Service Desk Operations & Reporting
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
About TeamLogic IT
TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security, and flexibility for their IT infrastructure.
With more than 300 locations across North America and more than 1,500 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and can help our clients leverage technology to their advantage. Our philosophy is simple - we work with you the way we'd want someone to work with us.
TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries, and we're proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT.
Overview
The Service Desk Dispatcher plays a crucial role in ensuring that client service requests are handled efficiently and effectively. As the first point of contact for incoming support tickets, the Dispatcher is responsible for prioritizing, assigning, and scheduling technical resources to address client needs. The role requires strong organizational skills, excellent communication, and a customer-focused approach to ensure timely resolution of IT support issues.
This role is ideal for candidates with experience in IT service coordination, dispatching, or customer service within a Managed Service Provider (MSP) environment.
Responsibilities
Service Request & Dispatch Management
- Serve as the primary point of contact for all client service requests.
- Gather detailed information from clients to classify tickets as incidents or service requests and assign appropriate priority levels.
- Assign, schedule, and dispatch tickets to engineers based on urgency, technical complexity, and contractual service level agreements (SLAs).
- Continuously monitor open service requests, ensuring prompt follow-ups and resolution.
- Escalate service requests that cannot be scheduled within agreed service levels.
Resource Coordination
- Schedule and manage internal and field technical resources using Autotask PSA.
- Balance workloads across the engineering team by optimizing schedules and adjusting assignments as needed.
- Track technician availability and ensure proper allocation of resources.
- Support onsite service work by coordinating and scheduling customer appointments .
Client Communication & Customer Service
- Keep clients informed of ticket progress, status changes, and expected resolution timelines.
- Ensure quick turnaround of service requests while maintaining excellent customer service.
- Address and escalate customer concerns appropriately to ensure resolution.
- Improve client service perception and satisfaction through proactive communication and follow-ups.
Service Desk Operations & Reporting
- Ensure accurate logging of all service requests in the ticketing system.
- Monitor and ensure engineers enter time and documentation accurately in Autotask PSA.
- Generate and distribute service level performance reports to management.
- Maintain accurate records of service requests, dispatch activities, and resolution statuses.
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.