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Msp Service Dispatcher Jobs (NOW HIRING)

MD · On-site

$40K - $51K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

MD · On-site

$41K - $53K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

MD · On-site

$38K - $49K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

MD · On-site

$38K - $49K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

MD · On-site

$37K - $48K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

MD · On-site

$42K - $54K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

MD · On-site

$42K - $54K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

MD · On-site

$42K - $54K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience ...

IT Dispatcher

Charlottesville, VA · On-site

$45K - $55K/yr

Job Summary PJ Networks is a managed services provider (MSP) that is looking for an organized, detail-oriented IT Service Dispatcher to serve as the central coordination point for our support ...

IT Dispatcher

Charlottesville, VA · On-site

$45K - $55K/yr

Job Summary PJ Networks is a managed services provider (MSP) that is looking for an organized, detail-oriented IT Service Dispatcher to serve as the central coordination point for our support ...

IT Dispatcher

Charlottesville, VA · On-site

$45K - $55K/yr

Paid time off Job Summary PJ Networks is a managed services provider (MSP) that is looking for an organized, detail-oriented IT Service Dispatcher to serve as the central coordination point for our ...

Be Seen First

The ideal candidate has prior experience in a Managed Services Provider (MSP) environment and a ... dispatch operations Qualifications · Prior experience working in an MSP environment strongly ...

MSP IT Manager

Lakewood, NJ

$93K - $114K/yr

IT Technician Manager - MSP MUST HAVE MSP MANAGEMENT EXPERIENCE Position Summary The company is ... Dispatch Coordination * Manage day-to-day operational flow to ensure smooth service delivery.

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Msp Service Dispatcher information

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How much do msp service dispatcher jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for msp service dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What are MSP Service Dispatchers?

MSP Service Dispatchers are professionals who coordinate and manage service requests for Managed Service Providers (MSPs). They act as a bridge between clients and technical teams, ensuring that support tickets are prioritized, assigned, and resolved efficiently. Their responsibilities often include scheduling technicians, monitoring ticket progress, and communicating updates to clients. MSP Service Dispatchers play a critical role in maintaining high customer satisfaction by ensuring timely and effective responses to IT issues.

What are the key skills and qualifications needed to thrive as an MSP Service Dispatcher, and why are they important?

To thrive as an MSP Service Dispatcher, you need strong organizational abilities, knowledge of IT service management, and ideally experience with help desk operations or a related technical background. Familiarity with ticketing systems like ConnectWise or Autotask, and understanding of remote monitoring tools, are commonly required. Excellent communication, multitasking, and problem-solving skills help you manage client expectations and coordinate technical resources effectively. These skills ensure efficient service delivery, client satisfaction, and smooth workflow within a managed service provider environment.

What are some common challenges faced by an MSP Service Dispatcher, and how can they be managed effectively?

MSP Service Dispatchers often face the challenge of balancing multiple incoming service requests while ensuring timely responses and technician availability. Prioritizing tickets based on urgency and client impact, maintaining clear communication with both clients and technical teams, and using ticketing systems efficiently are key to managing these challenges. Building strong relationships with technicians and understanding their skill sets also helps in assigning the right person to each task, which improves overall workflow and client satisfaction.

What is the difference between Msp Service Dispatcher vs Msp Service Coordinator?

AspectMsp Service DispatcherMsp Service Coordinator
CertificationsTypically requires dispatching or logistics certificationsOften requires customer service or administrative certifications
Work EnvironmentFast-paced, field-based, coordinating techniciansOffice-based, handling customer communication and scheduling
Employer & Industry UsageUsed in MSPs, IT, and technical service industriesCommon in MSPs, IT, and technical service sectors

The main difference is that the Msp Service Dispatcher primarily manages the scheduling and dispatching of technicians to service calls, focusing on logistics. In contrast, the Msp Service Coordinator handles customer communication, service planning, and administrative tasks. Both roles are essential in MSP environments, but they focus on different aspects of service delivery.

More about Msp Service Dispatcher jobs
What cities are hiring for Msp Service Dispatcher jobs? Cities with the most Msp Service Dispatcher job openings:
What states have the most Msp Service Dispatcher jobs? States with the most job openings for Msp Service Dispatcher jobs include:
What job categories do people searching Msp Service Dispatcher jobs look for? The top searched job categories for Msp Service Dispatcher jobs are:
Infographic showing various Msp Service Dispatcher job openings in the United States as of June 2026, with employment types broken down into 50% As Needed, and 50% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

$40K - $51K/yr

Full-time

Posted 10 days ago


Job description

Introduction

This is a statewide recruitment for multiple vacancies at multiple Maryland State Police (MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties (locations) for which you are\r\nwilling to accept employment.\r\n\r\n\r\n\r\n\r\nIt is important that all experience be fully\r\ndocumented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND\r\nACCURATELY may cause the candidate to be rejected.\r\n\r\nPLEASE FILL OUT THE\r\nAPPLICATION COMPLETELY.\r\n The application is\r\npart of the examination process. Your answers will determineyour\r\neligibility to participate in the next phase of the selection process.\r\n Clearly describe your\r\nqualifications in detail. Credit cannot be given for education, training,\r\nexperience, knowledge, skills, and abilities that you fail to indicate.\r\n Do not leave any\r\nanswer spaces blank; if a question does not apply, write 'N/A'.\r\n Although you may\r\nattach a resume to further describe your qualification, it does not substitute\r\nfor completing the application form. An incomplete application form may result\r\nin disqualification. Do NOT write 'see resume' in your work history\r\nor responses to supplemental questions.\r\n Failure to comply\r\nwith these instructions may result in disqualification.\r\n Read the Job\r\nAnnouncement carefully for specific filing instructions, supplemental\r\nquestions, and final filing dates.\r\n\r\n\r\n

GRADE

ASTD12\r\n

LOCATION OF POSITION

There are multiple vacancies located at Maryland State Police (MSP) Barracks across the State of Maryland. Please select only the county/counties (locations) for which\r\nyou are willing to accept employment.\r\n

Main Purpose of Job

The main purpose of the MSP Emergency Dispatcher Trainee is to facilitate officer safety by monitoring police radio transmissions and utilizing all communications equipment towards that end at the entry level performance.\r\n

POSITION DUTIES

Duties include but are\r\nnot limited to:\r\n\r\n\r\n Monitor\r\n and communicate with MSP and other public safety personnel via two-way\r\n multi-channel radios and maintain required documentation of same;\r\n Utilize\r\n METERS/NCIC/NLETS to obtain, update, disseminate and accurately transmit\r\n information within the Department and to other law enforcement and criminal\r\n justice agencies;\r\n Utilize\r\n telephones in a professional manner to provide necessary guidance and\r\n information to Departmental personnel and the general public;\r\n File\r\n and maintain METERS/NLETS messages, and various required logs associated with\r\n the communications center operations;\r\n Interact\r\n with Department personnel, allied agencies and the general public;\r\n Performs\r\n other related duties as assigned.\r\n\r\n\r\n\r\n\r\n\r\n

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high\r\nschool or possession of a high school equivalency certificate.\r\nExperience:None.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\n\r\n One year of dispatching experience in a 911 (police/emergency) services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work environment using data entry keyboard functions and a multi-line telephone system.\r\n A combination of one year of emergency dispatch training, education and/or experience.\r\n\r\n\r\n\r\n\r\n\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.\r\n

SPECIAL REQUIREMENTS

\r\n\r\n In accordance with\r\n Section 2-204(b)(6) of the Public Safety Article, candidates for position in\r\n this classification will be subject to an initial drug screening and a complete\r\n criminal background investigation to include a polygraph examination before\r\n permanent appointment can be made. A criminal conviction may be grounds for\r\n rejection of the candidate.\r\n Employees in this\r\n classification are subject to substance abuse testing in accordance with Code\r\n of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.\r\n Employees in this\r\n classification will be required to provide the employing barrack with a\r\n telephone number where they can be reached.\r\n Candidates for this classification may be given a medical\r\n examination to determine their ability to perform the duties of the job\r\n classification.\r\n\r\n\r\n

SELECTION PROCESS

Only candidates who meet\r\nthe minimum qualifications will be considered for this classification.\r\nTherefore, it is essential that you provide complete and accurate information\r\non your application. Successful candidates will be placed on the Eligible List\r\ncategorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain\r\neligible for consideration for at least one year from the date of examination.\r\nThe list will be used by the hiring manager to select employees. The list will\r\nbe valid for one year.\r\n

EXAMINATION PROCESS

The examination will\r\nconsist of a rating of your education, training and experience related to the\r\nrequirements of the position. You may be required to complete a qualifications\r\nsupplement, or the rating may be based on your application. Report all\r\nexperience and education that is related to this position.\r\n

BENEFITS

STATE OF MARYLAND BENEFITS\r\n\r\n

FURTHER INSTRUCTIONS

NOTE: Currently,\r\napplicants are limited to uploading one file. As a result, it is strongly urged\r\nthat those applying upload ALL required and additional documents (undergraduate\r\nand graduate transcripts, resumes, etc.) as one file. If you are unable to\r\napply online, you may submit an application via mail. The Maryland State\r\nApplication Form can be found online.\r\n\r\nCompleted applications,\r\nrequired documentation and any required addendums may be mailed to:\r\nMaryland State Police\r\nHuman Resources Division\r\n1201 Reisterstown Road\r\nPikesville, MD 21208\r\nATTN: Tiffany R. Hazel\r\ntiffany.hazel@maryland.gov\r\n\r\nIt is the policy of the Maryland State Police\r\nto comply with all applicable federal and state laws prohibiting employment\r\ndiscrimination and to provide equal employment opportunity to all employees and\r\napplicants for employment without regard to age, ancestry, color, gender,\r\nidentity and expression, genetic information, marital status, mental or\r\nphysical disability, national origin, race religious affiliation, belief or\r\nopinion, sex, sexual orientation or any other protected status. \r\n\r\nIf you have any questions about this\r\nrecruitment, please contact the Maryland State Police at 410-653-4420.\r\n\r\nTTY Users: call via Maryland Relay.\r\n\r\nWe thank our Veterans for their service to\r\nour country and encourage them to apply.\r\n\r\nAs an equal opportunity employer, Maryland is\r\ncommitted to recruiting, retaining, and promoting employees who are reflective\r\nof the State's diversity.\r\n\r\nBilingual applicants are encouraged to apply.\r\n\r\n

Employment Type: Full-Time