Msp Program Jobs in Texas (NOW HIRING)

• Volunteer Houston

While each program serves distinct communities, all are unified by our shared commitment to building a more respectful, connected, and caring society. Service is at the core of our work. Through empathy and resilience, our employees bring meaningful connection and support to those we serve.

• Develop and manage the organization's Infrastructure and end-user IT strategy and roadmap in collaboration with the VP of Compliance & Operations, supported by Managed Services Partner recommendations
• Ensure that IT policies and security best practices are properly defined, implemented, and enforced to ensure compliance and data security
• Define, Manage & Support the Microsoft 365 end-user portfolio, including Outlook, Teams, Teams Phone, OneDrive, SharePoint, and End-User desktop applications such as Adobe. Implement and maintain Microsoft 365 security best practices
• Manage organization-wide Teams and SharePoint structures to support collaboration and document management
• Oversee backup and disaster recovery solutions; test and document restoration procedures regularly
• Manage vendor relationships and contracts for internet, telephone, and hosted services
• Monitor & Manage MSP adherence to service Level agreements & project delivery commitments (on time, to agreed scope & on budget), ensuring on-site operations and end-user productivity as defined in each Statement of Work
• Manage & participate in IT project delivery, system upgrades and rollouts, and other technology initiatives in collaboration with MSP engineers
• Maintain hardware and software inventory (ITAM) and procure new hardware and software as needed
• Develop and maintain internal knowledge base articles and end-user documentation as needed
• Lead incident reviews, root cause discussions, and service improvement efforts
• Technical liaison between the organization and the MSP, and other technology vendors and partners
• Serve as the primary presence on-site for required in-person technical support for 150+ employees across three sites, working collaboratively with the MSP to diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues, resolve incidents, and service requests
• Provide on-site support for Windows laptops and desktops, printers, monitors, docking stations, peripherals, and standard productivity and other organizational applications in conjunction with the MSP L1 Support Helpdesk.

• Periodically assist and augment the MSP with basic operational administration of Microsoft infrastructure and services, including Active Directory, Intune, Entra ID, and Exchange Online
• Assist MSP with employee onboarding and offboarding, including preparing and deploying devices for new hires, coordinating access provisioning and deprovisioning with the MSP, recovering equipment, and periodically creating, modifying, disabling, and deleting user accounts
• Oversee and maintain IM’s multi-use conference room audiovisual systems in all buildings

• Desktop and laptop hardware maintenance and troubleshooting
• Computer imaging
• Endpoint management
• Strong working knowledge of Windows 11 and Microsoft technologies
• Microsoft 365 (including Outlook, Teams, Teams Phone, OneDrive, SharePoint, and Office applications) and other enterprise productivity applications
• Software installation, configuration, and troubleshooting
• Peripheral and printer support
• Disaster recovery, and business continuity experience
• Mobile device management, maintenance, and troubleshooting
• Familiarity with basic operational administration of Microsoft infrastructure and services, including Active Directory, Entra ID, Exchange Online, and Intune.
• Understanding of fundamental networking concepts and technologies (TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, switches, wireless access points)
• Familiarity with industry security best practices
• Familiarity with conference room audiovisual systems

• Strong leadership skills to effectively manage and guide internal resources, our MSP, and other technology partners
• Strategic thinker who can develop multi-year strategic IT plans and roadmaps
• Strong interpersonal and customer service skills, with the ability to work effectively with both end users and external service providers
• Clear verbal and written communication skills, including the ability to document issues and solutions thoroughly
• Ability to prioritize tasks and manage workload in a shared-support environment
• Strong problem-solving and analytical skills
• Ability to work independently while collaborating effectively with internal teams and the MSP.

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent practical experience.
• Minium of 5-6 years of experience in IT leadership, and hands-on IT management and support in organizations with 100+ employees.
• Experience working with or alongside a Managed Service Provider (MSP) or external IT support vendor.
• Familiarity with IT frameworks such as ITIL or CIS Controls.
• Experience with IT procurement, vendor management, and budget tracking.
• Knowledge of cybersecurity best practices and security awareness program management.

• Strategic thinking with strong execution capability
• High emotional intelligence and sound judgment
• Ability to influence and partner across all levels of the organization
• Strong communication and presentation skills
• Cultural competency and commitment to inclusion
• Results-driven with a focus on systems, structure, and accountability

• Primarily office-based position with standard business hours.
• Occasional extended hours may be required for after-hours IT infrastructure maintenance
• Requires the ability to sit for extended periods, use a computer, and communicate effectively in person and electronically.
• Must be able to lift and carry a minimum of 30 pounds.
• Valid driver’s license and auto liability insurance as required by law.
• Must possess a valid Texas driver's license and automobile liability insurance or demonstrate the ability to travel to multiple work sites reliably and attend meetings with or without reasonable accommodation.