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Msp Program Manager Jobs in Naperville, IL (NOW HIRING)

Cna

M365 Administrator

Chicago, IL · On-site

... through a Managed Service Provider (MSP). Your scope spans both modern Microsoft platforms ... Drive change enablement through communication plans, training and adoption programs, and ...

CNA

M365 Administrator

Chicago, IL · On-site

... through a Managed Service Provider (MSP). Your scope spans both modern Microsoft platforms ... Drive change enablement through communication plans, training and adoption programs, and ...

Access One Inc.

Customer Success Manager

Chicago, IL · Hybrid

$75K - $80K/yr

Experience at a Managed IT Services Provider (MSP) preferred. * Strong organizational and time ... Consistent demonstration of strong organizational, project/program management, change management ...

Access One

Customer Success Manager

Chicago, IL · On-site

$75 - $80/hr

Experience at a Managed IT Services Provider (MSP) preferred. * Strong organizational and time ... Consistent demonstration of strong organizational, project/program management, change management ...

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Showing results 21-40

All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Naperville, IL

Msp Program Manager information

See Naperville, IL salary details

$38.4K

$107.3K

$156.8K

How much do msp program manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for msp program manager in Naperville, IL is $107,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,400.00 and $132,300.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What job categories do people searching Msp Program Manager jobs in Naperville, IL look for?

The top searched job categories for Msp Program Manager jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Msp Program Manager jobs?

Cities near Naperville, IL with the most Msp Program Manager job openings:

Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $107,300 per year, or $51.6 per hour.

M365 Administrator

Cna

Chicago, IL • On-site

Full-time

Re-posted 27 days ago

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

We are seeking an individual contributor who will own and evolve our Digital Collaboration Services as a visionary Service Owner with a Product Owner mindset. In partnership with Architecture and Digital Workplace Enablement team, you will define the roadmap, guide engineering priorities, and drive adoption of modern collaboration and AI capabilities, while operational execution is primarily delivered through a Managed Service Provider (MSP). Your scope spans both modern Microsoft platforms - Microsoft 365 (Teams, SharePoint Online, OneDrive), Power Platform, Power BI, Microsoft Copilot and legacy collaboration technologies such as Lotus Notes and ShareFile, ensuring a stable user experience while enabling modernization and migration strategies.

JOB DESCRIPTION:

What You'll Do:

  • In collaboration with Architecture and the Digital Workplace Enablement team, own the product vision and roadmap for digital collaboration services, balancing modernization with stability across Microsoft 365 and legacy platforms (Lotus Notes, ShareFile).

  • Guide engineering direction (MSP-led execution) across Teams, SharePoint Online, OneDrive, Power Platform, Power BI, and Copilot-ensuring solutions are secure, scalable, and operationally ready.

  • Provide platform leadership for legacy services (e.g., Lotus Notes, ShareFile): oversee lifecycle management, risk reduction, and roadmap planning for rationalization/migration whereappropriate.

  • Drive AI enablement and Microsoft Copilot adoption, partnering with AI & Digital Enablement, Architecture, and Information Security to prioritize use cases, readiness, governance, and measurement.

  • Advise business and technology leaders on upcoming Microsoft capabilities, roadmap changes, and adoption opportunities; proactively plan for platform changes and deprecations.

  • Ensure reliability and user experience by overseeing MSP delivery against SLAs and leading continuous improvement (automation, self-service, knowledge management).

  • Lead technical escalations: guide troubleshooting, root-cause analysis, and prevention of recurring incidents across both modern and legacy platforms.

  • Partner cross-functionallywith Security, Legal/eDiscovery, HR, and business stakeholders to ensure governance, compliance, and secure collaboration practices.

  • Drive change enablement through communication plans, training and adoption programs, and stakeholder engagement aligned to business outcomes.

What You Bring:

  • Solid knowledge of and experience with various technologies relevant to Workplace services including experience in Windows 11, Office 365, Teams, Exchange, SharePoint, OneDrive and ideally Microsoft's Enterprise Mobility + Security (EM+S) suites as well as knowledge of other Technology service areas to ensure Technology alignment. Azure AD and PowerShell should bea hands-on skill or at a level capable of directing others.

  • Deepexpertisein Microsoft 365 collaboration (Teams, SharePoint Online, OneDrive) and strong working knowledge of Power Platform, Power BI, and Microsoft Copilot (ordemonstratedability to ramp quickly).

  • Experience owning services/products in an enterprise setting: roadmap planning, backlog prioritization, iterative delivery, and value-based decision-making.

  • Strong financial acumen with proventrack recordof developing andmanaging toa service/product budget while executing cost savings initiatives.

  • Proven ability to influence engineering outcomes in a vendor/MSP model-setting direction, reviewing designs, and ensuringdeliveryquality and operational readiness.

  • Experience supporting or transitioning legacy collaboration platforms such as Lotus Notes and/or ShareFile, including lifecycle management and modernization planning.

  • Strong stakeholder leadership and communication skills-able to translate technical capabilities into business outcomes and adoption plans.

  • High learning agility and curiosity for emerging Microsoft capabilities, with a pragmatic approach to governance, risk, and security.

Education and Experience:

  • Bachelor's degree in Computer Science/ IT (or equivalent experience).

  • 7+ years in enterprise collaboration/digital workplace platforms, including vendor/MSP ecosystems and modernization initiatives.

  • Experience in a business-facing IT role or similar experience providing customer service for an IT service.

  • Experience with agile delivery (refinement, planning, reviews) and outcome measurement (KPIs/OKRs,adoptionanalytics).

  • Strong vendor management experience, including SLA/OLA performance management and continuous service improvement.

  • Willingness and ability to lead and provide mentorship to other Infrastructure vendor managers.

  • Microsoft certifications (M365, Azure, Power Platform) and experience with enterprise governance/security patterns

Note

This role is an individual contributor that leads through influence -setting platform direction, governing outcomes, and guiding MSP delivery rather than performing day-to-day operations.

#LI-KJ1 #LI-HYBRID

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visitcnabenefits.com.


CNAutilizesAI-enabled technology during the recruiting process. For more information, please visitourcareers page.


CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com

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