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Msp Manager Jobs in Racine, WI (NOW HIRING)

ATIA Ltd

Social Media Engineer

Milwaukee, WI · On-site

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

Vicinitech, Inc

IT Technical Consultant

Antioch, IL · On-site

Vicinitech Inc. is a Managed Service Provider (MSP) specializing in IT consulting services, both cloud hosted and premise based, to small and mid-size businesses. Our goal is to emphasize quality of ...

Vicinitech, Inc

IT Technical Consultant

Antioch, IL

Vicinitech Inc. is a Managed Service Provider (MSP) specializing in IT consulting services, both cloud hosted and premise based, to small and mid-size businesses. Our goal is to emphasize quality of ...

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All JobsMsp Manager JobsMsp Manager Jobs in Racine, WI

Msp Manager information

See Racine, WI salary details

$23K

$55.8K

$108.8K

How much do msp manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for msp manager in Racine, WI is $55,815.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $64,200.00 per year, depending on experience, location, and employer.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are popular job titles related to Msp Manager jobs in Racine, WI? For Msp Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Msp Manager jobs in Racine, WI look for? The top searched job categories for Msp Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Msp Manager jobs? Cities near Racine, WI with the most Msp Manager job openings:
Msp Manager jobs near you

MSP Operations Technician II

Staffing Delivered

Milwaukee, WI • On-site

$28/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a skilled and proactive Operations Technician to provide advanced technical support and operational assistance. This role focuses on resolving Level 2 support issues, managing complex service requests, building and configuring systems, and supporting key IT products and projects.

This position is ideal for someone who combines hands-on technical expertise with strong organizational skills and a proactive, ownership-driven mindset.

Key Responsibilities

  • Resolve escalated Level 2 support tickets while meeting SLA expectations
  • Manage and fulfill complex technical service requests
  • Build, configure, and deploy systems (workstations, network equipment, cameras, servers, printers)
  • Perform on-site and remote service calls to diagnose and resolve issues
  • Oversee end-user onboarding and offboarding, ensuring smooth transitions
  • Maintain accurate inventory records, including audits and equipment tracking
  • Handle shipping and receiving of IT hardware and components
  • Take ownership of assigned products, including documentation, maintenance, and troubleshooting
  • Participate in custom and templated IT projects, executing assigned tasks
  • Join on-call rotation to support after-hours critical issues

Qualifications

  • Associate’s degree in IT, Computer Science, or related field (or equivalent experience)
  • 2+ years of experience in a technical support or IT operations role
  • Strong knowledge of:
  • Computer hardware & software
  • Networking fundamentals
  • System configuration and troubleshooting
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong problem-solving and critical thinking skills
  • Excellent communication and customer service abilities
  • Ability to lift and move IT equipment as needed
  • Valid driver’s license and willingness to travel to client sites

Preferred Qualifications

  • Experience in managed services (MSP environment)
  • Familiarity with ticketing systems and remote monitoring tools
  • Exposure to server builds, network infrastructure, or security systems

Benefits

  • Competitive hourly pay starting at $28/hour
  • Opportunities for advancement and skill development
  • Hands-on experience with diverse technologies and environments
  • Supportive, team-oriented work culture

Schedule

  • Full-time, Monday–Friday
  • Participation in on-call rotation required

Apply