Operations Manager - DCA Airport Inland Deicing Services is the world's premier airport deicing ... AOSSP/MSP, FAA/TSA, dangerous goods, Air carrier Hazmat, SIDA, and Equipment Certification; A broad ...
Operations Manager - DCA Airport Inland Deicing Services is the world's premier airport deicing ... AOSSP/MSP, FAA/TSA, dangerous goods, Air carrier Hazmat, SIDA, and Equipment Certification; A broad ...
Level III Helpdesk / Jr. Systems Administrator
New Albany, IN · On-site
$40K - $54K/yr
Close-knit MSP team with direct access to senior engineers * Fast-paced, varied work - no two client days are the same ABOUT CYBERTEK MSSP Cybertek MSSP is a managed security and IT services provider ...
Level III Helpdesk / Jr. Systems Administrator
New Albany, IN · On-site
$40K - $54K/yr
Close-knit MSP team with direct access to senior engineers * Fast-paced, varied work - no two client days are the same ABOUT CYBERTEK MSSP Cybertek MSSP is a managed security and IT services provider ...
ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...
ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...
Escalate to Tier 3 when issues require engineeringlevel expertise Escalation & Problem Management ... Experience in an MSP or multiclient environment * Familiarity with cloud platforms, security tools ...
Escalate to Tier 3 when issues require engineeringlevel expertise Escalation & Problem Management ... Experience in an MSP or multiclient environment * Familiarity with cloud platforms, security tools ...
ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...
ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...
Tier 2 - Technical Support Specialist
Lebanon, IN · On-site
$55K - $65K/yr
Escalate to Tier 3 when issues require engineering-level expertise Escalation & Problem Management ... Experience in an MSP or multi-client environment * Familiarity with cloud platforms, security tools ...
Tier 2 - Technical Support Specialist
Lebanon, IN · On-site
$55K - $65K/yr
Escalate to Tier 3 when issues require engineering-level expertise Escalation & Problem Management ... Experience in an MSP or multi-client environment * Familiarity with cloud platforms, security tools ...
The Manager, Automation and Systems Engineering leads the team responsible for designing, operating ... MSP or professional-services environment strongly preferred. Bachelor's degree in a related field ...
Quick apply
The Manager, Automation and Systems Engineering leads the team responsible for designing, operating ... MSP or professional-services environment strongly preferred. Bachelor's degree in a related field ...
The Manager, Automation and Systems Engineering leads the team responsible for designing, operating ... MSP or professional-services environment strongly preferred. Bachelor's degree in a related field ...
The Manager, Automation and Systems Engineering leads the team responsible for designing, operating ... MSP or professional-services environment strongly preferred. Bachelor's degree in a related field ...
Senior Infrastructure Engineer
Indianapolis, IN · On-site
$90K - $110K/yr
The Senior Infrastructure Engineer (L3) is the top-tier escalation point within the Managed Services Practice (MSP) engineering tier. This role owns the design, implementation, administration, and ...
Quick apply
Senior Infrastructure Engineer
Indianapolis, IN · On-site
$90K - $110K/yr
The Senior Infrastructure Engineer (L3) is the top-tier escalation point within the Managed Services Practice (MSP) engineering tier. This role owns the design, implementation, administration, and ...
TIER 2 HELPDESK TECHNICIAN
Indianapolis, IN · On-site
$27.25 - $30/hr
Previous experience in a Managed Service Provider (MSP) environment strongly preferred. * Hands-on experience supporting Windows Server, Active Directory, and Microsoft 365 environments. * Experience ...
TIER 2 HELPDESK TECHNICIAN
Indianapolis, IN · On-site
$27.25 - $30/hr
Previous experience in a Managed Service Provider (MSP) environment strongly preferred. * Hands-on experience supporting Windows Server, Active Directory, and Microsoft 365 environments. * Experience ...
National Program Manager 1
South Bend, IN · On-site
$70K - $80K/yr
As a National Program Manager 1, you'll play a pivotal role in driving customer success across a ... Experience working with an MSP and VMS * Understanding and application of basic math skills and ...
National Program Manager 1
South Bend, IN · On-site
$70K - $80K/yr
As a National Program Manager 1, you'll play a pivotal role in driving customer success across a ... Experience working with an MSP and VMS * Understanding and application of basic math skills and ...
Systems Engineer
Indianapolis, IN · On-site
$82K - $92K/yr
... MSP environment. Essential Job Functions: * Implement and configure Microsoft 365 and Azure ... Strong organizational and time management skills. * Ability to mentor junior engineers and ...
Systems Engineer
Indianapolis, IN · On-site
$82K - $92K/yr
... MSP environment. Essential Job Functions: * Implement and configure Microsoft 365 and Azure ... Strong organizational and time management skills. * Ability to mentor junior engineers and ...
Product Owner Director - ITSM
Indianapolis, IN · On-site +1
Manage a Managed Service Providers (MSP) delivery to the contractual obligations to provide day-to-day delivery of the process and policies for ITSM. * Drive opportunities for continued modernization ...
Quick apply
Product Owner Director - ITSM
Indianapolis, IN · On-site +1
Manage a Managed Service Providers (MSP) delivery to the contractual obligations to provide day-to-day delivery of the process and policies for ITSM. * Drive opportunities for continued modernization ...
Manage a Managed Service Providers (MSP) delivery to the contractual obligations to provide day-to-day delivery of the process and policies for ITSM. * Drive opportunities for continued modernization ...
Manage a Managed Service Providers (MSP) delivery to the contractual obligations to provide day-to-day delivery of the process and policies for ITSM. * Drive opportunities for continued modernization ...
Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll ...
Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll ...
Manage a Managed Service Providers (MSP) delivery to the contractual obligations to provide day-to-day delivery of the process and policies for ITSM. * Drive opportunities for continued modernization ...
Manage a Managed Service Providers (MSP) delivery to the contractual obligations to provide day-to-day delivery of the process and policies for ITSM. * Drive opportunities for continued modernization ...
Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll ...
Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll ...
National Program Manager 1
South Bend, IN · On-site +1
$70K - $80K/yr
As a National Program Manager 1, you'll play a pivotal role in driving customer success across a ... Experience working with an MSP and VMS * Understanding and application of basic math skills and ...
National Program Manager 1
South Bend, IN · On-site +1
$70K - $80K/yr
As a National Program Manager 1, you'll play a pivotal role in driving customer success across a ... Experience working with an MSP and VMS * Understanding and application of basic math skills and ...
Eligibility Specialist - Case Manager
Columbus, IN · On-site
$18/hr
Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and ...
Eligibility Specialist - Case Manager
Columbus, IN · On-site
$18/hr
Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and ...
Eligibility Specialist - Case Manager
Bloomington, IN · On-site
$18/hr
Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and ...
Eligibility Specialist - Case Manager
Bloomington, IN · On-site
$18/hr
Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and ...
Msp Manager information
See Indiana salary details
$23.3K - $31.2K
9% of jobs
$31.2K - $39.1K
15% of jobs
$39.8K is the 25th percentile. Wages below this are outliers.
$39.1K - $47.1K
17% of jobs
The median wage is $49.8K / yr.
$47.1K - $55K
27% of jobs
$59.8K is the 75th percentile. Wages above this are outliers.
$55K - $62.9K
12% of jobs
$62.9K - $70.8K
8% of jobs
$70.8K - $78.7K
4% of jobs
$78.7K - $86.6K
3% of jobs
$86.6K - $94.6K
2% of jobs
$94.6K - $102.5K
2% of jobs
$102.5K - $110.4K
1% of jobs
$23.3K
$56.6K
$110.4K
How much do msp manager jobs pay per year?
What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?
What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?
What is an MSP Manager?
What is the difference between Msp Manager vs Service Delivery Manager?
| Aspect | Msp Manager | Service Delivery Manager |
|---|---|---|
| Primary Focus | Managing managed service provider operations, client relationships, and service delivery | Overseeing service delivery processes, ensuring client satisfaction, and managing service teams |
| Certifications | ITIL, CompTIA, PMP often preferred | ITIL, PMP, or similar certifications common |
| Work Environment | IT service providers, MSP companies, tech firms | IT service departments, consulting firms, tech companies |
| Common Tasks | Client account management, service performance monitoring, vendor coordination | Process improvement, team management, client communication |
The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

Full-time
Medical, Dental, Life, Retirement
Re-posted 14 days ago
Job description
Discover an exciting future at the Airport!
Operations Manager - DCA Airport
Inland Deicing Services is the world's premier airport deicing & environmental services company specializing in the management and processing of glycol effluent generated from aircraft deicing. IDS - Our sole focus is the safe, efficient, and professional delivery of deicing and anti-icing services to our carrier customers.
Our employees receive the following, based on position and eligibility requirements:
Insurance - health, dental and life
401(k) retirement plan with company match
Employee Assistance Program
Employee discounts
Competitive wages
Flexible schedule
Advancement opportunities
On the job training
$300 referral bonuses - unlimited
DailyPay
Position Overview:
As the Operations Manager, you will oversee operational activities at assigned station. To include hiring and training employees and managing quality assurance programs, strategizing process improvements to ensure everyone completes their tasks on schedule.
Essential Duties and Responsibilities (Including but not limited to):
Manage all aspects of the daily operations as well as provide leadership and coaching to increase overall safety, performance, maintenance, flight operations, facility requirements and customer service;
Perform station audits, provide information needed for airline reports, and handle all airline and FAA questions/concerns as required;
Develop and expand working relationships and communications with Airport Authority and existing customer base;
Communicate regularly on airline manual updates to provide information to employees and coordinate with the Director on investigations of any security issues, accident reviews and be a part of the review and recommendation process for safety measures taken to prevent further occurrences;
Monitor maintenance on all material handling equipment and provide safety training for all base employees;
Required Skills and Experience:
BA/BS in related field of study required;
Equivalent combination of education and personal experience considered;
Successful completion of required background and clearance requirements;
Must have 5 years manager experience handling operations and demonstrated ability to manage budgets;
AOSSP/MSP, FAA/TSA, dangerous goods, Air carrier Hazmat, SIDA, and Equipment Certification;
A broad range of airline operational experience including but not limited to customer service, operations, maintenance, flight operations, facility requirements, airport management and safety/regulatory requirements;
Knowledge of regulatory and airline policies, warehouse procedures, operating station equipment, and aircraft handling procedures;
Excellent time management;
Basic understanding of accounting management principles;
Knowledge of converting kilos and pounds, tariff book usage and rate application;
Intermediate computer skills with working knowledge of Microsoft Office (Outlook, Word, PowerPoint and Excel);
A valid driver's license is required for this position.
- Local Travel required to Washington Dulles International Airport.
Work Environment:
Office environment with the potential of remaining seated for extended periods of time;
Continuous use of a computer, keyboard, and mouse;
Warehouse - physically strenuous, prolonged periods of time standing with exposure to noise (may be excessive at times), safe but potentially unpleasant odors, varying temperatures and humidity, in and around heavy moving equipment;
Outdoor - prolonged periods of time standing with exposure to prevalent weather, dust, dirt, fuel, fumes and noise, in or around heavy equipment and moving vehicles;
Physical Demands:
Must be able to use hands to handle or feel objects, tools or controls; reach with hands and arms, speak and hear efficiently;
Prolonged periods of sitting, standing, walking, bending, stooping, pushing and pulling;
Must be able to lift up to 25 pounds at times.
May be exposed to hazards inherent in airport operations, including noise, vehicles, equipment, and weather, all of which are well-managed with a high level of training, personal protective equipment, and safety procedures.
Other Duties:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.