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Msp Manager Jobs in Indiana (NOW HIRING)

Operations Manager - DCA Airport Inland Deicing Services is the world's premier airport deicing ... AOSSP/MSP, FAA/TSA, dangerous goods, Air carrier Hazmat, SIDA, and Equipment Certification; A broad ...

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

National Program Manager 1

South Bend, IN · On-site

$70K - $80K/yr

As a National Program Manager 1, you'll play a pivotal role in driving customer success across a ... Experience working with an MSP and VMS * Understanding and application of basic math skills and ...

Systems Engineer

Indianapolis, IN · On-site

$82K - $92K/yr

... MSP environment. Essential Job Functions: * Implement and configure Microsoft 365 and Azure ... Strong organizational and time management skills. * Ability to mentor junior engineers and ...

National Program Manager 1

South Bend, IN · On-site +1

$70K - $80K/yr

As a National Program Manager 1, you'll play a pivotal role in driving customer success across a ... Experience working with an MSP and VMS * Understanding and application of basic math skills and ...

Showing results 41-60

Msp Manager information

See Indiana salary details

$23.3K

$56.6K

$110.4K

How much do msp manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for msp manager in Indiana is $56,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,200.00 per year, depending on experience, location, and employer.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Indiana? The most popular types of Msp jobs in Indiana are:
What are popular job titles related to Msp Manager jobs in Indiana? For Msp Manager jobs in Indiana, the most frequently searched job titles are:
What cities in Indiana are hiring for Msp Manager jobs? Cities in Indiana with the most Msp Manager job openings:
Infographic showing various Msp Manager job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $56,642 per year, or $27.2 per hour.

Full-time

Medical, Dental, Life, Retirement

Re-posted 14 days ago


Job description

Discover an exciting future at the Airport!

Operations Manager - DCA Airport

Inland Deicing Services is the world's premier airport deicing & environmental services company specializing in the management and processing of glycol effluent generated from aircraft deicing. IDS - Our sole focus is the safe, efficient, and professional delivery of deicing and anti-icing services to our carrier customers.

Our employees receive the following, based on position and eligibility requirements:

Insurance - health, dental and life

401(k) retirement plan with company match

Employee Assistance Program

Employee discounts

Competitive wages

Flexible schedule

Advancement opportunities

On the job training

$300 referral bonuses - unlimited

DailyPay

Position Overview:

As the Operations Manager, you will oversee operational activities at assigned station. To include hiring and training employees and managing quality assurance programs, strategizing process improvements to ensure everyone completes their tasks on schedule.

Essential Duties and Responsibilities (Including but not limited to):

Manage all aspects of the daily operations as well as provide leadership and coaching to increase overall safety, performance, maintenance, flight operations, facility requirements and customer service;

Perform station audits, provide information needed for airline reports, and handle all airline and FAA questions/concerns as required;

Develop and expand working relationships and communications with Airport Authority and existing customer base;

Communicate regularly on airline manual updates to provide information to employees and coordinate with the Director on investigations of any security issues, accident reviews and be a part of the review and recommendation process for safety measures taken to prevent further occurrences;

Monitor maintenance on all material handling equipment and provide safety training for all base employees;

Required Skills and Experience:

BA/BS in related field of study required;

Equivalent combination of education and personal experience considered;

Successful completion of required background and clearance requirements;

Must have 5 years manager experience handling operations and demonstrated ability to manage budgets;

AOSSP/MSP, FAA/TSA, dangerous goods, Air carrier Hazmat, SIDA, and Equipment Certification;

A broad range of airline operational experience including but not limited to customer service, operations, maintenance, flight operations, facility requirements, airport management and safety/regulatory requirements;

Knowledge of regulatory and airline policies, warehouse procedures, operating station equipment, and aircraft handling procedures;

Excellent time management;

Basic understanding of accounting management principles;

Knowledge of converting kilos and pounds, tariff book usage and rate application;

Intermediate computer skills with working knowledge of Microsoft Office (Outlook, Word, PowerPoint and Excel);

A valid driver's license is required for this position.

  • Local Travel required to Washington Dulles International Airport.

Work Environment:

Office environment with the potential of remaining seated for extended periods of time;

Continuous use of a computer, keyboard, and mouse;

Warehouse - physically strenuous, prolonged periods of time standing with exposure to noise (may be excessive at times), safe but potentially unpleasant odors, varying temperatures and humidity, in and around heavy moving equipment;

Outdoor - prolonged periods of time standing with exposure to prevalent weather, dust, dirt, fuel, fumes and noise, in or around heavy equipment and moving vehicles;

Physical Demands:

Must be able to use hands to handle or feel objects, tools or controls; reach with hands and arms, speak and hear efficiently;

Prolonged periods of sitting, standing, walking, bending, stooping, pushing and pulling;

Must be able to lift up to 25 pounds at times.

May be exposed to hazards inherent in airport operations, including noise, vehicles, equipment, and weather, all of which are well-managed with a high level of training, personal protective equipment, and safety procedures.

Other Duties:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.