Move-In Coordinator - Under New Management--Hellenic Senior Living - Helping, Assisting, & Caring for Seniors!
Exciting & rewarding opportunity to help Seniors in an Assisted Living Community.
Start Immediately!
Awesome Benefits!
- Employer-paid Life Insurance, Short-Term Disability, & Long-Term Disability
- 401 (k) Retirement Plan
- Paid training
- Paid Holidays
- Medical, Dental, & Vision insurance
- Paid Time Off (Sick & Vacation)
- Employee Assistance Program (EAP)
- Discounted Meals During Work Shift
Responsible for ensuring that the resident move-in processis coordinated effectively and that residents and their families are fullyinformed and experience a high level of customer service in this process.Responsible for ensuring that the residents and the property comply withIndiana Rental Housing Tax Credit Program. This includes responsibility forcompliance oversight for Move-Ins, Annual Recertifications, and StateReporting.
Job Duties/Responsibilities :
- Take inquiry calls from hospitals,families, etc., and provide quality appointments to include warm-up,presentation, tour and closing
- Maintain model rooms for touringpurposes, pending bed availability, daily
- Ensure that responses to inquiriesare handled properly, timely and with appropriate follow-up
- Follow up, to include telephonecontact, personal correspondence, and on-site appointments with family members
- Communicate closely with theDirector of Marketing
- Maintain a close workingrelationship with The Leadership Team to ensure appropriate and efficientdecisions about prospective move-ins
- Know unit availability at all times.When move-in determinations are made, works with Nursing and EnvironmentalServices on appropriate unit selection
- Actively participate in dailymorning meetings when asked, to alert appropriate staff members of projected move-ins
- Fulfill assigned duties in quarterlymarketing plan
- Exhibit excellent customer serviceskills at all times
- Stay current onchanges/modifications to Indiana Rental Housing Tax Credit Program
- Ensure that resident/applicant filesare in compliance under the guidelines that are governed by Indiana RentalHousing Tax Credit program
- Continue training with the IndianaRental Housing Tax Credit Program Compliance
- Process, verify, and document all incomeand asset information for resident move-ins and annual recertifications
- Submit all annual reports to IHCDA
- Perform other duties as assigned
Education/Qualifications/Skills :
- Education or previous experience inthe healthcare field is desirable
- Has knowledge of and specialsensitivity to the needs of the aging
- Projects a confident, creditableprofessional image. Able to communicate effectively with potential residentsand family members
- Strong knowledge of reimbursementprograms from payer sources and managed care referral processes
- Ability to understand advertising,collateral material design/layout/production is desirable
- Is a good listener and demonstratesempathy toward others
- Communicate effectively, both orallyand in writing
- Ability to form working relationshipswith multiple and varied people and organizations and can relate professionallywith all levels of facility staff
- Demonstrate self-confidence andcreativity
- Self-motivated, goal-oriented, andable to work independently
- Ability to define problems, collectdata, establish facts, and draw valid conclusions
- Ability to maintain regular,punctual attendance, and to be flexible in work time; scheduling occasionalevenings and weekends, as needed. Availability for weekend on-call responsibilities
- Ability to work flexible hours,including occasional weekends and evenings, as admission activitydictates
- Ability to present a well-groomed,confident, and creditable professional image at all times
- Must meet the state's licensingrequirements for the class of the vehicle being operated and have a validlicense
- Established experience withMicrosoft Office Suite
- Hold current compliancecertifications with IHCDA
- Proven, solid knowledge of thevarious IHCDA programs
- Ability to utilize a detail-orientedapproach to compliance
- Ability to work independently
- Proficiency in the use of personalcomputers and related software application for compliance, as well as establishedexperience with Microsoft Office Suite