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Mortgage Support Analyst Jobs (NOW HIRING)

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Job Type Full-time Description The Systems Support Analyst will independently provide tier 1 and ... Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and ...

Georgia

Development Support Analyst

Atlanta, GA · On-site

$54K - $58K/yr

Development Support Analyst Agency: Department of Community Affairs Job Requisition ID ... mortgage loan programs. Under general supervision, the Development Support Analys t provides ...

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Mortgage Support Analyst information

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How much do mortgage support analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for mortgage support analyst in the United States is $36.19, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $53.85 per hour, depending on experience, location, and employer.

What does a mortgage support analyst do?

A Mortgage Support Analyst assists in the processing, review, and management of mortgage loan applications and related documentation. They work closely with loan officers, underwriters, and customers to ensure all paperwork is accurate and complete, and that the mortgage process moves efficiently. Their responsibilities often include data entry, document verification, compliance checks, and responding to inquiries from clients or team members. By providing this support, they help ensure timely loan approvals and a smooth experience for borrowers.

What are the key skills and qualifications needed to thrive as a mortgage support analyst?

To thrive as a Mortgage Support Analyst, you need a solid understanding of mortgage products, loan processing, and financial documentation, typically supported by experience in banking or finance. Familiarity with loan origination systems (LOS), mortgage servicing software, and compliance tools is essential. Attention to detail, strong analytical skills, and effective communication help you resolve issues and collaborate with customers and teams. These skills and qualifications ensure accurate loan processing, regulatory compliance, and excellent client service in a fast-paced financial environment.

How does a mortgage support analyst typically collaborate with loan officers and underwriters during the mortgage process?

As a Mortgage Support Analyst, you will work closely with loan officers and underwriters to ensure that all documentation is accurate, complete, and submitted in a timely manner. Your role involves verifying borrower information, resolving discrepancies, and facilitating communication between departments to prevent delays in loan processing. This collaborative environment requires strong organizational skills and attention to detail, as well as the ability to coordinate efficiently with multiple stakeholders to keep the mortgage pipeline moving smoothly.

What is the difference between Mortgage Support Analyst vs Mortgage Underwriter?

AspectMortgage Support AnalystMortgage Underwriter
CredentialsTypically requires a high school diploma or equivalent; certifications like MLO or mortgage licensing may be preferredRequires mortgage licensing, certifications such as the CE or MLO license, and often a degree in finance or related field
Work EnvironmentOffice setting, supporting loan processing teams, customer service, and administrative tasksOffice environment, analyzing loan applications, assessing risk, and making approval decisions
Employer & Industry UsageUsed by banks, mortgage lenders, and financial institutions to support loan processingEmployed by lenders and banks to evaluate and approve mortgage applications

The Mortgage Support Analyst primarily assists with loan processing and customer support, while the Mortgage Underwriter evaluates loan applications to determine approval. Both roles are essential in the mortgage industry but focus on different stages of the lending process.

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What job categories do people searching Mortgage Support Analyst jobs look for?

The top searched job categories for Mortgage Support Analyst jobs are:

Mortgage Support Analyst jobs near you
Infographic showing various Mortgage Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,267 per year, or $36.2 per hour.

Systems Support Analyst

Merchants Bancorp

Carmel, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Job Type
Full-time
Description
The Systems Support Analyst will independently provide tier 1 and tier 2 support to internal end-users and assist the Manager with tier 3 and project work. Strong communication and excellent customer service are equally important to technical skill and experience. The ideal person will deliver timely solutions the first time while leaving excellent impressions with users.
Requirements
  • Independently maintain the help desk ticketing system, working tickets and maintaining timely, informative customer communication.
  • Provide continued project updates to department managers.
  • Assist the Systems Support Manager with project work as needed and available.
  • Create/Update technical documentation and how-to's for end users.
  • Perform other duties as assigned.

Expected Experience, Skills and Education
  • Requires at least 3-5 years of progressive IT support experience in a corporate environment, including help desk, systems support, or Microsoft 365 administration.
  • Must have strong troubleshooting and problem-solving skills with the ability to independently resolve complex end-user, endpoint, Microsoft 365, and access-related issues.
  • Must have experience supporting Windows 11 Pro/Enterprise, Microsoft 365, Exchange Online, Microsoft Entra ID, Intune, OneDrive, SharePoint, Teams, and related cloud services.
  • Experience with email migrations preferred, including Exchange Online mailbox migrations, Outlook profile troubleshooting, shared mailboxes, distribution groups, mail flow, and permissions.
  • Hands-on experience with Microsoft Intune / Endpoint Manager preferred, including device enrollment, compliance policies, configuration profiles, application deployment, endpoint security settings, mobile device management, and Windows Autopilot.
  • Familiarity/Experience with Windows Server environments, Active Directory, Group Policy Administration, security groups, NTFS permissions, printer management, and basic server administration preferred.
  • Experience using PowerShell, scripting, or automation tools to support Microsoft 365 administration, user and group management, application deployment, reporting, and operational efficiency preferred.
  • Must have a solid understanding of security and cybersecurity fundamentals, including MFA, Conditional Access, endpoint security, patching, phishing awareness, and secure access practices.
  • Basic-to-intermediate network troubleshooting experience preferred, including VPN, Wi-Fi, DNS, DHCP, TCP/IP, and remote connectivity.
  • Must demonstrate experience with end-user training and the ability to explain technical concepts in a clear, professional, and user-friendly manner.
  • Must be able to create and maintain clear technical documentation, including SOPs, knowledge base articles, how-to guides, troubleshooting steps, and support runbooks.
  • Must have the ability to participate in and lead assigned IT projects through completion, including migrations, hardware refreshes, software deployments, endpoint management initiatives, and process improvements.
  • Must be able to work both independently and collaboratively in a team environment with minimal day-to-day direction once trained.
  • Bachelor's degree from an accredited institution required; equivalent technical experience may be considered where appropriate.
  • Preferred IT certifications include CompTIA A+/Network+/Security+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Administrator, Azure/Entra ID certifications, and/or Cisco certifications.

Our Benefits: Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, plus a few more.
About Merchants
Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.
Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016-2022). For more information read the entire article here .

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