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Mortgage Operations Assistant Jobs (NOW HIRING)

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Mortgage Processing Manager

Boca Raton, FL · On-site +1

$60K - $80K/yr

... mortgage operations manager/branch managers, and mortgage loan officers to ensure the loan ... Motivate, mentor, and assist team members to exceed daily, monthly, quarterly, and yearly goals and ...

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Mortgage Operations Assistant information

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How much do mortgage operations assistant jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for mortgage operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are Mortgage Operations Assistants?

Mortgage Operations Assistants are professionals who support the mortgage process by handling administrative tasks, coordinating documentation, and assisting loan officers and underwriters. They help ensure that all required paperwork is complete, accurate, and submitted on time, facilitating smooth loan processing. Their role often includes managing files, communicating with clients, and following up on outstanding information. By streamlining operations, they help expedite mortgage approvals and closings.

What are the key skills and qualifications needed to thrive as a Mortgage Operations Assistant, and why are they important?

To thrive as a Mortgage Operations Assistant, you need strong organizational skills, attention to detail, and a basic understanding of mortgage processing, often supported by a high school diploma or equivalent. Familiarity with loan origination systems (LOS), document management software, and common office applications is typically required. Excellent communication, time management, and problem-solving abilities help you coordinate effectively with loan officers, clients, and other stakeholders. These skills enable accurate processing, timely documentation, and efficient support of the mortgage workflow, ensuring smooth loan transactions.

How does a Mortgage Operations Assistant typically collaborate with loan officers and underwriters during the loan process?

A Mortgage Operations Assistant plays a crucial support role by coordinating communication and documentation between loan officers, underwriters, and other stakeholders. They often collect and verify required documents, update loan files, and ensure all paperwork is completed accurately and in a timely manner. This collaboration helps streamline the loan approval process, minimize delays, and maintain compliance with regulatory standards. Regular check-ins and clear communication are essential to keeping the loan pipeline moving efficiently.

What is the difference between Mortgage Operations Assistant vs Mortgage Loan Processor?

AspectMortgage Operations AssistantMortgage Loan Processor
Primary ResponsibilitiesSupports loan processing, handles documentation, and assists with administrative tasksReviews loan applications, verifies information, and prepares loan files for approval
Required SkillsAttention to detail, organizational skills, basic knowledge of mortgage processesStrong analytical skills, knowledge of underwriting, and documentation review
CertificationsOften no specific certifications required, but familiarity with mortgage software helpfulMay require mortgage licensing or certification depending on state regulations
Work EnvironmentOffice setting within banks, mortgage companies, or lendersOffice environment, often working closely with underwriters and loan officers

While both roles support the mortgage process, a Mortgage Operations Assistant primarily provides administrative support and handles documentation, whereas a Mortgage Loan Processor actively reviews and verifies loan applications to prepare them for approval. The roles often overlap but differ in focus and responsibilities.

What cities are hiring for Mortgage Operations Assistant jobs? Cities with the most Mortgage Operations Assistant job openings:
What are the most commonly searched types of Mortgage Operations jobs? The most popular types of Mortgage Operations jobs are:
What states have the most Mortgage Operations Assistant jobs? States with the most job openings for Mortgage Operations Assistant jobs include:
Mortgage Operations Assistant jobs near you

Mortgage Processing Manager

CrossCountry Mortgage

San Diego, CA • On-site

$100K - $150K/yr

Full-time

Posted 21 days ago

CrossCountry Mortgage rating

7.1

Company rating: 7.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

Description
Mortgage Processing Manager
Full-Time | Leadership | Operations-Focused
We are seeking an experienced Mortgage Processing Manager to lead and elevate our loan processing department. This role is responsible for driving pipeline efficiency, ensuring compliance, mentoring processors, and building scalable systems that support production growth.
If you thrive in fast-paced mortgage environments, love solving operational bottlenecks, and know how to build accountability without sacrificing culture, this role is for you.
Responsibilities
What You'll Do
• Lead, coach, and develop a team of mortgage processors
• Oversee daily pipeline management and file flow from submission to clear-to-close
• Monitor turn times, suspense items, and SLA performance
• Ensure compliance with agency, investor, and company guidelines
• Partner with Loan Officers and leadership to improve communication and efficiency
• Implement workflow improvements and automation opportunities
• Track KPIs and provide reporting on performance metrics
• Conduct file audits and quality control reviews
• Support onboarding and training of new processing team members
• Enforce adherence to all state and federal regulations, mortgage lending and underwriting guidelines, and RESPA requirements while verifying loan applications from prospective home buyers, creating loan files, and processing loan closings
• Maintain a positive work environment by developing helpful relationships with additional team stakeholders: mortgage loan officers, mortgage servicers, underwriters, and mortgage operations manager/branch managers to ensure a smooth loan process
• Hire, recruit, onboard, train, direct, lead, and manage daily activities of mortgage loan processors, processing assistants and other team members
• Escalate, resolve, or remedy customer service issues professionally
• Estimate accurate monthly home loan funding goals and metrics forecast by creating pipeline management process
Qualifications
What We're Looking For
• 5+ years of mortgage processing experience
• 2+ years in a leadership or management role
• Strong knowledge of conventional, FHA, VA, and Jumbo guidelines
• Advanced pipeline management and time management skills
• Experience working in a LOS (Encompass preferred)
• Clear communicator with high emotional intelligence
• Process-driven mindset with a passion for operational excellence
What You'll Bring
• Leadership that creates structure without micromanagement
• A solutions-oriented approach to escalations
• Strong collaboration with sales and underwriting teams
• Accountability, organization, and urgency
• Experience with Google Suite, MS Office, as well as AUS and LOS software, are helpful
• Proven understanding of the mortgage industry, loan products and programs (FHA, FNMA, FHLMC, Jumbo, VA, USDA, etc.), and state and federal regulations and laws (RESPA, etc.)
• High school diploma is required - Bachelor's degree is desiredCurrent NMLS Mortgage Loan Originator license preferred
• Superb organization, interpersonal, training, communication, and time management skills are required
• 3-5 years of experience of high volume loan processing as a team lead in mortgage lending, mortgage banking, or at a credit union will be considered; 3+ years management experience in mortgage operations preferably in processing management, or as a sales manager or operations manager is desired

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