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Mortgage Operations Assistant information

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$30

How much do mortgage operations assistant jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for mortgage operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are Mortgage Operations Assistants?

Mortgage Operations Assistants are professionals who support the mortgage process by handling administrative tasks, coordinating documentation, and assisting loan officers and underwriters. They help ensure that all required paperwork is complete, accurate, and submitted on time, facilitating smooth loan processing. Their role often includes managing files, communicating with clients, and following up on outstanding information. By streamlining operations, they help expedite mortgage approvals and closings.

What are the key skills and qualifications needed to thrive as a Mortgage Operations Assistant, and why are they important?

To thrive as a Mortgage Operations Assistant, you need strong organizational skills, attention to detail, and a basic understanding of mortgage processing, often supported by a high school diploma or equivalent. Familiarity with loan origination systems (LOS), document management software, and common office applications is typically required. Excellent communication, time management, and problem-solving abilities help you coordinate effectively with loan officers, clients, and other stakeholders. These skills enable accurate processing, timely documentation, and efficient support of the mortgage workflow, ensuring smooth loan transactions.

How does a Mortgage Operations Assistant typically collaborate with loan officers and underwriters during the loan process?

A Mortgage Operations Assistant plays a crucial support role by coordinating communication and documentation between loan officers, underwriters, and other stakeholders. They often collect and verify required documents, update loan files, and ensure all paperwork is completed accurately and in a timely manner. This collaboration helps streamline the loan approval process, minimize delays, and maintain compliance with regulatory standards. Regular check-ins and clear communication are essential to keeping the loan pipeline moving efficiently.

What is the difference between Mortgage Operations Assistant vs Mortgage Loan Processor?

AspectMortgage Operations AssistantMortgage Loan Processor
Primary ResponsibilitiesSupports loan processing, handles documentation, and assists with administrative tasksReviews loan applications, verifies information, and prepares loan files for approval
Required SkillsAttention to detail, organizational skills, basic knowledge of mortgage processesStrong analytical skills, knowledge of underwriting, and documentation review
CertificationsOften no specific certifications required, but familiarity with mortgage software helpfulMay require mortgage licensing or certification depending on state regulations
Work EnvironmentOffice setting within banks, mortgage companies, or lendersOffice environment, often working closely with underwriters and loan officers

While both roles support the mortgage process, a Mortgage Operations Assistant primarily provides administrative support and handles documentation, whereas a Mortgage Loan Processor actively reviews and verifies loan applications to prepare them for approval. The roles often overlap but differ in focus and responsibilities.

What cities are hiring for Mortgage Operations Assistant jobs? Cities with the most Mortgage Operations Assistant job openings:
What are the most commonly searched types of Mortgage Operations jobs? The most popular types of Mortgage Operations jobs are:
What states have the most Mortgage Operations Assistant jobs? States with the most job openings for Mortgage Operations Assistant jobs include:
Mortgage Operations Assistant jobs near you
Regional Mortgage Operations Manager

Regional Mortgage Operations Manager

Northwest

Columbus, OH

Full-time

Posted 28 days ago

Job description

OH0713 NW Bancshares HQ

Job Description

The Regional Mortgage Operations Manager is responsible to supervise the day to day sales and production operations for the distributed channel, and implementing strategies, policies and guidelines.

ESSENTIAL FUNCTIONS:

  • Lead team effort to ensure accountability for maximum results as defined by key performance indicators

  • Implement procedures to meet or exceed goals

  • Ensure continuous improvement

  • Manage work hours and FTEs to control costs and pipelines to ensure balanced workload and optimal results

  • Respond to monthly QC findings and implement improvement plans as necessary

  • Assist with monthly metrics report, including staff changes and utilization rates by role

  • Review, calculate, and provide monthly incentive payments to Human Resources within required timeframes

  • Work closely with Regional Sales Managers to achieve department goals and optimize customer experience

  • Decision consumer, equity, and mortgage loans

  • Work with public agencies to expand relationships and increase production of CRA lend (Habitat, Neighborworks, First Front Door, etc.)

  • Exercise credit judgment and creativity

  • Perform pricing and underwriting exceptions

  • Work with retail offices and internal business partners on approval and exception requests

  • Maximize results by consider portfolio balances, yields, and risk when making credit and pricing decisions

  • Understand and comply to investor, insurer, and Northwest policies, and with mortgage industry regulations

  • Keep informed of changing rules and regulations

  • Mentor team to improve results

  • Implement procedures to retain loans, and to generate activity from new and exist customers, as well as non-customers

  • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

  • Work as part of a team

  • Work with on-site equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches

  • Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans

  • Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion

  • Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning

  • Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience

  • Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information

  • Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required

  • Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • Bachelor's Degree in business, finance, or related experience preferred

  • Master's Degree preferred

Work Experience:

  • 5 - 6 years business, finance, or related experience preferred

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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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